WGU C720 UPDATED FINAL PAPER QUESTIONS AND
SOLUTIONS GUARANTEE A+
✔✔Run Charts - ✔✔are another form of control chart for processes that might have
common features, a common scale, or some form of central tendency.
✔✔Define - ✔✔The Six Sigma expert uses a project charter to define a problem or
improvement opportunity.
✔✔SIPOC Chart - ✔✔defines the Supplier-Input-Process-Output-Customer
relationships in a process.
✔✔Measure - ✔✔process performance is accomplished with a process map of the
activities performed at each step of the process. Each step is assessed to determine the
ability to meet customer specification in a capability analysis.
✔✔Analyze - ✔✔Charts and diagrams are used to visualize the measurements and the
frequency of problems or defects, including scatter plots, pareto charts, histograms, and
run charts. The main objective of the Analysis phase is to determine the root causes of
variation in the process that result in failures or defects.
✔✔Improve - ✔✔The current process is changed by addressing the root causes
identified in the Analysis stage to improve process performance.
✔✔Control - ✔✔Maintaining and standardizing the improved performance is the final
step of the DMAIC methodology. This can be accomplished through a control plan to
document the requirements to reduce process variation.
✔✔Design Capacity - ✔✔is the maximum achievable output of a process or system.
✔✔Effective Capacity - ✔✔is the maximum capacity given the product mix, equipment
changeovers, and scheduled downtime of the production schedule.
✔✔Capacity Utilization - ✔✔is a metric, or measure, used to determine how much
capacity is actually being used on an average basis.
Capacity utilization = Actual Output / Design Capacity
✔✔Efficiency - ✔✔or how much effective capacity is actually being used to achieve
output.
Efficiency = Actual Output / Effective Capacity
, ✔✔Total Quality Management - ✔✔is an approach to quality management that
originated in Japan and was adopted successfully by many companies throughout the
world.
✔✔Quality Function Deployment - ✔✔is one method that can be used to make that
transformation by relating customer needs and expectations to specific design
characteristics through a series of grids or matrices.
✔✔Employee Training - ✔✔As organizations adopt a team approach to problem-
solving, it has been shown that employees need training to work effectively in groups
and to use group problem-solving tools.
✔✔Plan-Do-Act-Check Cycle - ✔✔is also referred to as the Deming Wheel or Shewhart
cycle. The shape of a wheel embodies the philosophy of continuous improvement; the
cycle is repeated over and over without end.
✔✔Plan - ✔✔Before making any changes, be sure everything is documented and
standardized. Use appropriate tools to identify problems or opportunities for
improvement. Develop a plan to make changes.
✔✔Do - ✔✔Implement the plan and document any changes made.
✔✔Check - ✔✔Analyze the revised process to determine if goals have been achieved.
✔✔Act - ✔✔If the goals have been achieved, then standardize and document the
changes. Communicate the results to others that could benefit from similar changes. If
the goals have not been achieved, determine why not, and proceed accordingly.
✔✔Forecasting Error - ✔✔The difference between what actually happens and what is
predicted.
✔✔Forecasting Process - ✔✔determining the objectives of the forecast, developing and
testing a model, applying the model, considering real-world constraints on the models
application, and revising and evaluating the forecast.
✔✔independent demand - ✔✔demand not controlled by the company.
✔✔Dependent demand - ✔✔demand for an item that is generated by a company's
production process.
✔✔Master Schedule - ✔✔indicates which items and how many of each item to produce.
SOLUTIONS GUARANTEE A+
✔✔Run Charts - ✔✔are another form of control chart for processes that might have
common features, a common scale, or some form of central tendency.
✔✔Define - ✔✔The Six Sigma expert uses a project charter to define a problem or
improvement opportunity.
✔✔SIPOC Chart - ✔✔defines the Supplier-Input-Process-Output-Customer
relationships in a process.
✔✔Measure - ✔✔process performance is accomplished with a process map of the
activities performed at each step of the process. Each step is assessed to determine the
ability to meet customer specification in a capability analysis.
✔✔Analyze - ✔✔Charts and diagrams are used to visualize the measurements and the
frequency of problems or defects, including scatter plots, pareto charts, histograms, and
run charts. The main objective of the Analysis phase is to determine the root causes of
variation in the process that result in failures or defects.
✔✔Improve - ✔✔The current process is changed by addressing the root causes
identified in the Analysis stage to improve process performance.
✔✔Control - ✔✔Maintaining and standardizing the improved performance is the final
step of the DMAIC methodology. This can be accomplished through a control plan to
document the requirements to reduce process variation.
✔✔Design Capacity - ✔✔is the maximum achievable output of a process or system.
✔✔Effective Capacity - ✔✔is the maximum capacity given the product mix, equipment
changeovers, and scheduled downtime of the production schedule.
✔✔Capacity Utilization - ✔✔is a metric, or measure, used to determine how much
capacity is actually being used on an average basis.
Capacity utilization = Actual Output / Design Capacity
✔✔Efficiency - ✔✔or how much effective capacity is actually being used to achieve
output.
Efficiency = Actual Output / Effective Capacity
, ✔✔Total Quality Management - ✔✔is an approach to quality management that
originated in Japan and was adopted successfully by many companies throughout the
world.
✔✔Quality Function Deployment - ✔✔is one method that can be used to make that
transformation by relating customer needs and expectations to specific design
characteristics through a series of grids or matrices.
✔✔Employee Training - ✔✔As organizations adopt a team approach to problem-
solving, it has been shown that employees need training to work effectively in groups
and to use group problem-solving tools.
✔✔Plan-Do-Act-Check Cycle - ✔✔is also referred to as the Deming Wheel or Shewhart
cycle. The shape of a wheel embodies the philosophy of continuous improvement; the
cycle is repeated over and over without end.
✔✔Plan - ✔✔Before making any changes, be sure everything is documented and
standardized. Use appropriate tools to identify problems or opportunities for
improvement. Develop a plan to make changes.
✔✔Do - ✔✔Implement the plan and document any changes made.
✔✔Check - ✔✔Analyze the revised process to determine if goals have been achieved.
✔✔Act - ✔✔If the goals have been achieved, then standardize and document the
changes. Communicate the results to others that could benefit from similar changes. If
the goals have not been achieved, determine why not, and proceed accordingly.
✔✔Forecasting Error - ✔✔The difference between what actually happens and what is
predicted.
✔✔Forecasting Process - ✔✔determining the objectives of the forecast, developing and
testing a model, applying the model, considering real-world constraints on the models
application, and revising and evaluating the forecast.
✔✔independent demand - ✔✔demand not controlled by the company.
✔✔Dependent demand - ✔✔demand for an item that is generated by a company's
production process.
✔✔Master Schedule - ✔✔indicates which items and how many of each item to produce.
