MGT 320 Exam #1 Questions &
Answers7
Manager - ANSWERS-Coordinates and oversees the work of other people so organizational goals
can be accomplished
First-line managers - ANSWERS-Manage nonmanagerial employees that are in service or
production
Middle managers - ANSWERS-Manage first-line managers and are between them and the top
line of managers
Top managers - ANSWERS-Make organization wide decisions and establish plans and goals
Management - ANSWERS-Overseeing activities to complete effectively and efficiently
Efficiency - ANSWERS-getting the most output from least amount on input (doing things right)
Effectiveness - ANSWERS-Correctly completing activities (doing the right things)
Planning - ANSWERS-Set goals and strategies and develops plans
Organizing - ANSWERS-Arranging and structuring work
Leading - ANSWERS-Work with people to accomplish goals
, Controlling - ANSWERS-Monitor and evaluate performance and act upon them (correcting)
Management roles - ANSWERS-Specific actions and behaviors expected and displayed by
managers
Interpersonal roles - ANSWERS-Involve people and outside the organization (figurehead, leader,
and liaison)
Informational roles - ANSWERS-Collecting, receiving, and disseminating information
Decisional roles - ANSWERS-Making decisions (entrepreneur, disturbance handler, resource
allocator, and negotiator)
Technical skills - ANSWERS-Job-specific knowledge and techniques needed to proficiently
perform work tasks
Human skills - ANSWERS-Ability to work well with people (individuals and groups)
Conceptual skills - ANSWERS-Think and conceptualize about abstract and complex situations
Organization - ANSWERS-Deliberate organization of people to serve some purpose
Universality of management - ANSWERS-Managers are needed in any firm
Division of labor (or job specialization) - ANSWERS-1776 The Wealth of Nations (Adam Smith):
Breaking jobs down into narrow and repetitive tasks
Answers7
Manager - ANSWERS-Coordinates and oversees the work of other people so organizational goals
can be accomplished
First-line managers - ANSWERS-Manage nonmanagerial employees that are in service or
production
Middle managers - ANSWERS-Manage first-line managers and are between them and the top
line of managers
Top managers - ANSWERS-Make organization wide decisions and establish plans and goals
Management - ANSWERS-Overseeing activities to complete effectively and efficiently
Efficiency - ANSWERS-getting the most output from least amount on input (doing things right)
Effectiveness - ANSWERS-Correctly completing activities (doing the right things)
Planning - ANSWERS-Set goals and strategies and develops plans
Organizing - ANSWERS-Arranging and structuring work
Leading - ANSWERS-Work with people to accomplish goals
, Controlling - ANSWERS-Monitor and evaluate performance and act upon them (correcting)
Management roles - ANSWERS-Specific actions and behaviors expected and displayed by
managers
Interpersonal roles - ANSWERS-Involve people and outside the organization (figurehead, leader,
and liaison)
Informational roles - ANSWERS-Collecting, receiving, and disseminating information
Decisional roles - ANSWERS-Making decisions (entrepreneur, disturbance handler, resource
allocator, and negotiator)
Technical skills - ANSWERS-Job-specific knowledge and techniques needed to proficiently
perform work tasks
Human skills - ANSWERS-Ability to work well with people (individuals and groups)
Conceptual skills - ANSWERS-Think and conceptualize about abstract and complex situations
Organization - ANSWERS-Deliberate organization of people to serve some purpose
Universality of management - ANSWERS-Managers are needed in any firm
Division of labor (or job specialization) - ANSWERS-1776 The Wealth of Nations (Adam Smith):
Breaking jobs down into narrow and repetitive tasks
