answers verified to pass 2025/2026
1. Workers in a workplace can help avoid cross- A. cultivating
cultural misunderstandings by cultural
understanding of
fel- low workers
and cus-
A. cultivating cultural understanding of fellow workers tomers/clients
and customers/clients B. maintaining a
professional appearance at all times
C. interacting with others influenced by their
own cul- tural beliefs
D. not serving customers/clients with whom
they feel uncomfortable
2. environments engender increased D. Collaborative and par-
knowledge and respect for the health team ticipative
members for each other.
A. Collaborative and aggressive
B. Collaborative and passive
C. Collaborative and reactive
D. Collaborative and participative
3. All of these are guidelines for establishing and preserv- B. try to limit
transparen-
ing long-term relationship except . 4. allows
health
A. understand the mission, strategic priorities system
B. try to limit transparency in communicating managers,
informa- tion policy
C. reach out to stakeholders at the program makers, and
onset clinicians to
D. keep an open communication flow exchange find ways of
,implementing the desired conditions for workerscy in communicating infor-
while meeting the expectations of patients. mation
B. Teamwork
,MHA Peregrine Example Q
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Negotiation
Teamwork
Political maneuvering
Resource allocation
5. Examples of healthcare organizations collaborating on B. price fixing
arrange-
a range of project include the following except_ . discuss their
needs and
A. health and social care partners working differences
collabo- ratively across a region to improve of opinion
the provision of Urgent Care services and
B. price fixing arrangements eventually
C. community Healthcare and Acute Care develop a
partners working collaboratively to reduce solution.
excess bed days
D.the development of a joint cancer strategy
involving multiple organizations, third sector
partners and oth- ers
6. Marked by the growing use and influence of
emerg- ing/disruptive technologies - cloud,
mobile devices, big data, advanced analytics,
and others, system think- ing is .
A. a luxury that can't be afforded
B. a business survival strategy
C. can be ignored
D. costly
7. In contrast with constructive accountability,
is a
process in which two or more people or groups
,ents
a business survival strat- egy
constructive conflict