NYU RORY MEYERS NURSING TEST BANK
COMPLETE QUESTIONS 2026 SOLUTIONS
GRADED A+
⩥ Name a time when you went above and beyond your call of duty?
Answer: We use two different billing software:
CureMD where the patient's information is in the system and saved so
all you have to do is generate the claim. The other system we use is
the Workers Compensation Board website where you have to
manually entire all the patient's information which is tedious and
takes more time.
One time I went above and beyond my call of duty is when my
Billing manager asked who wants to take over surgery billing for one
of the providers which was done through the Workers Compensation
Board. I offered to take over his surgery billing since my coworkers
do not like billing through there and I was eager to learn more about
surgery billing.
⩥ What challenges have you faced in the workplace and how did you
overcome it? Answer: The Senior Manager was going on maternity
leave so I was given the task of taking over her spreadsheets for our
four locations of the location. These spreadsheets kept track of every
provider at each location and how much sales they were bringing in
for the day. I was nervous about taking over her work because the
software used to generate the numbers to find out how much expected
, profit the providers brought in for that day I had never used before. I
overcame this challenge by practicing how to use the software and
asking my coworker for help who had more experience with the
software than I.
⩥ Tell me about a time when you provided exceptional customer
service? Answer: During college I worked at a local frozen yogurt
shop. A patient from a nearby hospital was wondering if we delivered
frozen yogurt. I told her no and she went on explaining how she really
wanted some frozen yogurt, that that was the only food she could eat
and that she had no family member to bring her any. As a result after
my shift (which ended in 2 hours) I stopped by the hospital to bring
her frozen yogurt.
⩥ Biggest mistake and how did I fix it? Answer: When I first started
posting payments onto our electronic billing software I did not realize
I was posting the appeal payments wrong until about three months
into my job. I instantly started panicking inside and was thinking oh
no how could this have happened, I need to fix this immediately! I
went to tell my manager and she was understanding and I started to
pull all the EOB's I had posted the last three months to see which
EOB's I posted incorrectly and started going through the EOB's to see
which ones were posted incorrectly.
⩥ Tell me about a time that you showed initiative at work? Answer:
Talk about Valauri billing
⩥ Am I adaptable to different situations? Answer: Yes I am adaptable
to different situations. The field of healthcare is always changing. I'm
COMPLETE QUESTIONS 2026 SOLUTIONS
GRADED A+
⩥ Name a time when you went above and beyond your call of duty?
Answer: We use two different billing software:
CureMD where the patient's information is in the system and saved so
all you have to do is generate the claim. The other system we use is
the Workers Compensation Board website where you have to
manually entire all the patient's information which is tedious and
takes more time.
One time I went above and beyond my call of duty is when my
Billing manager asked who wants to take over surgery billing for one
of the providers which was done through the Workers Compensation
Board. I offered to take over his surgery billing since my coworkers
do not like billing through there and I was eager to learn more about
surgery billing.
⩥ What challenges have you faced in the workplace and how did you
overcome it? Answer: The Senior Manager was going on maternity
leave so I was given the task of taking over her spreadsheets for our
four locations of the location. These spreadsheets kept track of every
provider at each location and how much sales they were bringing in
for the day. I was nervous about taking over her work because the
software used to generate the numbers to find out how much expected
, profit the providers brought in for that day I had never used before. I
overcame this challenge by practicing how to use the software and
asking my coworker for help who had more experience with the
software than I.
⩥ Tell me about a time when you provided exceptional customer
service? Answer: During college I worked at a local frozen yogurt
shop. A patient from a nearby hospital was wondering if we delivered
frozen yogurt. I told her no and she went on explaining how she really
wanted some frozen yogurt, that that was the only food she could eat
and that she had no family member to bring her any. As a result after
my shift (which ended in 2 hours) I stopped by the hospital to bring
her frozen yogurt.
⩥ Biggest mistake and how did I fix it? Answer: When I first started
posting payments onto our electronic billing software I did not realize
I was posting the appeal payments wrong until about three months
into my job. I instantly started panicking inside and was thinking oh
no how could this have happened, I need to fix this immediately! I
went to tell my manager and she was understanding and I started to
pull all the EOB's I had posted the last three months to see which
EOB's I posted incorrectly and started going through the EOB's to see
which ones were posted incorrectly.
⩥ Tell me about a time that you showed initiative at work? Answer:
Talk about Valauri billing
⩥ Am I adaptable to different situations? Answer: Yes I am adaptable
to different situations. The field of healthcare is always changing. I'm
