TTEC training Exam Questions with Correct Answers| Latest Update Guaranteed Success
MQL (Marketing Qualified Lead) Leads that come from Marketing - they judge the
engagment of a possible customer and provide them to us.
Unassigned MQL MQL that is not a part of the book of business
FSR Field Sales Representative - account owners, they decide whether to contact the lead or
not, assist all stages of sales cycle. Moves opportunities from stage 0 to 1
Cadence strategy scheduled time of contact, set of steps in the outreach to customers.
Discovery Call The first call a sales rep makes to a prospect, with the goal of asking them
questions and qualifying them for the next step
BANT notes Budget Authority Need Timeframe, need to take notes during a call / other form
of contact
pain points how much does it cost you to not have it resolved?
DN digital native - young company, less than 20 yo
Traditional older company, over 20 yo
ACV Annual contract Value - how much money can potentially go to the company within a
year
cloud native companies that dont own servers from the beggining
, Scalability ability to increase the capacity of your app, ability to scale the business up or
down according to the need at a time
IAAS Infrastructure as a Service - take and bake
PAAS Platform as a Service - pizza delivery
SaaS Software as a Service - dining out
Revenue Model where do they make the money from
cardholder user of the card
merchant A person who makes money by selling goods
acquirer takes the money on behalf of the merchant
network takes the details from acquirer, processes the payment and communicates with
both sides. visa, mastercard
issuer issues the card for cardholder
Symetric system public key cryptography , there is one key
Assymetric system public key cryptography, there are two keys, public - available to
everyone, and private - available only to you.
MQL (Marketing Qualified Lead) Leads that come from Marketing - they judge the
engagment of a possible customer and provide them to us.
Unassigned MQL MQL that is not a part of the book of business
FSR Field Sales Representative - account owners, they decide whether to contact the lead or
not, assist all stages of sales cycle. Moves opportunities from stage 0 to 1
Cadence strategy scheduled time of contact, set of steps in the outreach to customers.
Discovery Call The first call a sales rep makes to a prospect, with the goal of asking them
questions and qualifying them for the next step
BANT notes Budget Authority Need Timeframe, need to take notes during a call / other form
of contact
pain points how much does it cost you to not have it resolved?
DN digital native - young company, less than 20 yo
Traditional older company, over 20 yo
ACV Annual contract Value - how much money can potentially go to the company within a
year
cloud native companies that dont own servers from the beggining
, Scalability ability to increase the capacity of your app, ability to scale the business up or
down according to the need at a time
IAAS Infrastructure as a Service - take and bake
PAAS Platform as a Service - pizza delivery
SaaS Software as a Service - dining out
Revenue Model where do they make the money from
cardholder user of the card
merchant A person who makes money by selling goods
acquirer takes the money on behalf of the merchant
network takes the details from acquirer, processes the payment and communicates with
both sides. visa, mastercard
issuer issues the card for cardholder
Symetric system public key cryptography , there is one key
Assymetric system public key cryptography, there are two keys, public - available to
everyone, and private - available only to you.
