TTEC Exam Questions with Correct Answers| Latest Update Guaranteed Success
If a customer does not have a card in their possession, what appropriate option should should
be offered to access their funds? Contact the sponsor
Selecting printable version at the bottom of the account history or posted transaction will
display 10 screen pages of information. True
What is the daily maximum amount that an edd cardholder may withdraw at an ATM?
$1000
When the card is received, it can be activated on the automated phone system, the consumer
website, or with customer service. True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up on
customer. False
If a customer calls to request a card be expedited to them, however a card was already sent
yesterday via standard mail, what should you advise the customer? Encourage the customer
to wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should be offered
to access their funds? Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still need to
correctly answer the security question if it is on the account in PAS. True
As EDD customer is requesting to complete a funds transfer; however they don't have a card.
Can the funds transfer be completed online?
How can a cardholder avoid a gas hold? Use card with the cashier
If a customer does not have a card in their possession, what appropriate option should should
be offered to access their funds? Contact the sponsor
Selecting printable version at the bottom of the account history or posted transaction will
display 10 screen pages of information. True
What is the daily maximum amount that an edd cardholder may withdraw at an ATM?
$1000
When the card is received, it can be activated on the automated phone system, the consumer
website, or with customer service. True
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up on
customer. False
If a customer calls to request a card be expedited to them, however a card was already sent
yesterday via standard mail, what should you advise the customer? Encourage the customer
to wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should be offered
to access their funds? Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still need to
correctly answer the security question if it is on the account in PAS. True
As EDD customer is requesting to complete a funds transfer; however they don't have a card.
Can the funds transfer be completed online?
How can a cardholder avoid a gas hold? Use card with the cashier
