NURS 446 leadership Latest Set Final
Exam 2026
Formal structure
Highly planned, visible, provides framework for defining managerial authority,
responsibility and accountability. Roles and functions are defined systematically
arranged, different people have differing roles and rank and hierarchy are evident.
Informal structure
Unplanned, often hidden, generally naturally forming social network of employees,
typically based on camaraderie, resulting in more immediate response from individuals,
which saves peoples time and effort.
Chain of command
Formal paths of communication and authority; those with the greatest decision making
authority are at the top, those with the least are at the bottom; level of position signifies
status and power.
Span of control
Number of people directly reporting to any one manager represents that managers span
of control and determines the number of interactions expected of him or her. Inverse
relation between the span of control and the number of levels in hierarchy in an
organization.
Levels of managers
Top level, middle level, and first line
Examples of top level managers
Chief nursing officer, chief executive officer, chief financial officer
Examples of middle level managers
Unit supervisor, dept. Head, director
Examples of first level managers
Charge nurse, team leader, primary nurse.
Scope responsibility of top level managers
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Look at organization as a WHOLE as well as external influences.
Scope responsibility of middle level managers
Focus is on integrating unit level day to day needs with organizational needs.
Scope responsibility of first level managers
Focus primarily on day to day needs at unit levels.
Centrality
Where a position falls on the organizational chart, determined by organizational
distance. Refers to the location of a position on an organization chart where frequent
and various types of communication occur.
Matrix structure
Designed to focus on both product and function.
Example of matrix structure
Good patient outcomes are the product, and staff education and adequate staffing may
be the functions necessary to produce the outcome.
Service line
Can be used in some large institutions to address the shortcomings that are endemic to
traditional large bureaucratic organizations. Also called care-centered organizations.
Example of service line
Overall goals would be determined by the larger organization, but the service line would
decide on the process to be used to achieve the goals.
Flat design
An effort to remove hierarchical layers by flattening the chain of command and
decentralizing the organization. Continues to be line authority because the
organizational structure is flattened, more authority and decision making can occur
where the work is being carried out.
Stakeholders
Those entities in an organizations environment that play a role in the organizations
health and performance or that are affected by the organizations. Can be internal (nurse
in hospital or dietitian in nursing home) or external (local school of nursing, home health
agencies). Patient satisfaction, quality outcomes, fiscal accountability.
Organizational culture
NURS 446