2026 IAHSS BASIC OFFICER CERTIFICATION EXAM
PREP 6TH EDITION QUESTIONS WITH CORRECT
ANSWERS/ BASIC HEALTHCARE SECURITY AND SAFETY
CERTIFICATION EXAM PREP 2026 (6TH ED) VERSION 2
How can you keep security shifts informed of critical information? -
ANSWER-Shift briefings and supervisor meetings
What factors affect the way a security officer communicates? - ANSWER-
Appearance and attitude
How can security leaders earn staff respect? - ANSWER-Provide tools and
use a participative style
What can be said about job descriptions? - ANSWER-They are an essential
component of a health care facility
What requirements should be avoided in a job description? - ANSWER-
Gender
What is one job description component? - ANSWER-Health screen
requirements
How often should job descriptions be reviewed? - ANSWER-For each new
hire
,When is an incident report usually not required? - ANSWER-When the
incident is low complexity and low risk
After prioritizing and acting, what may you have to do again? - ANSWER-
Assess
What are the two types of risks that are addressed at the "reduce risks" stage of the
decision making process? - ANSWER-Immediate and future
What is normally the first priority when managing a situation? - ANSWER-
Everyone's safety
What should you do if an employee does not do well on an informal evaluation? -
ANSWER-Provide feedback and coaching
What two categories are used when conducting training? - ANSWER-
concepts and procedures
What should a training manual contain? - ANSWER-Checklist
What is a tip for effective training? - ANSWER-Keep trainees active
When training an officer on a concept, what is an important element? -
ANSWER-Providing examples
,When are security shift briefings conducted? - ANSWER-Beginning of each
shift
Which of the following is an example of a training record that a hospital may be
required to produce during litigation? - ANSWER-Post Orders
In regards to training, what is remediation? - ANSWER-The process for
continual training
What should a training record show related to use of force? - ANSWER-That
officers/guards were trained
What does the term "video management system" refer to? - ANSWER-The
systems software
What are two elements for each camera that should be included in the video
management plan? - ANSWER-Location and purpose
What is the value of video surveillance? - ANSWER-Irrefutable, easily
managed and publicly accepted
When in person, the majority of communication is received through what type of
interaction? - ANSWER-Non-verbal
What factors affect an in-person interaction? - ANSWER-Confidence,
significance and voice reflection
, How can you resolve or solve issues during a conversation? - ANSWER-Use
patience and non-judgmental attitudes
What are the benefits of service recovery? - ANSWER-Creates loyalty and
identifies opportunities for improvement
Why is great customer service important? - ANSWER-It generates good will
and customer loyalty
What is a result of bad customer service? - ANSWER-Negative feedback and
loss of business
What does situational awareness include? - ANSWER-Knowing what is
normal for your area of responsibility
What is the last step in the decision making process? - ANSWER-Follow-up
What word best describes your responsibilities immediately after you become
aware of an incident? - ANSWER-Knowledge
Which of the following would be one of the issues that security officers should
proactively look for while on patrol? - ANSWER-Open doors
What are three consequences of poor situational awareness? - ANSWER-
Officer safety issues, increased litigation, and lack of respect for security
PREP 6TH EDITION QUESTIONS WITH CORRECT
ANSWERS/ BASIC HEALTHCARE SECURITY AND SAFETY
CERTIFICATION EXAM PREP 2026 (6TH ED) VERSION 2
How can you keep security shifts informed of critical information? -
ANSWER-Shift briefings and supervisor meetings
What factors affect the way a security officer communicates? - ANSWER-
Appearance and attitude
How can security leaders earn staff respect? - ANSWER-Provide tools and
use a participative style
What can be said about job descriptions? - ANSWER-They are an essential
component of a health care facility
What requirements should be avoided in a job description? - ANSWER-
Gender
What is one job description component? - ANSWER-Health screen
requirements
How often should job descriptions be reviewed? - ANSWER-For each new
hire
,When is an incident report usually not required? - ANSWER-When the
incident is low complexity and low risk
After prioritizing and acting, what may you have to do again? - ANSWER-
Assess
What are the two types of risks that are addressed at the "reduce risks" stage of the
decision making process? - ANSWER-Immediate and future
What is normally the first priority when managing a situation? - ANSWER-
Everyone's safety
What should you do if an employee does not do well on an informal evaluation? -
ANSWER-Provide feedback and coaching
What two categories are used when conducting training? - ANSWER-
concepts and procedures
What should a training manual contain? - ANSWER-Checklist
What is a tip for effective training? - ANSWER-Keep trainees active
When training an officer on a concept, what is an important element? -
ANSWER-Providing examples
,When are security shift briefings conducted? - ANSWER-Beginning of each
shift
Which of the following is an example of a training record that a hospital may be
required to produce during litigation? - ANSWER-Post Orders
In regards to training, what is remediation? - ANSWER-The process for
continual training
What should a training record show related to use of force? - ANSWER-That
officers/guards were trained
What does the term "video management system" refer to? - ANSWER-The
systems software
What are two elements for each camera that should be included in the video
management plan? - ANSWER-Location and purpose
What is the value of video surveillance? - ANSWER-Irrefutable, easily
managed and publicly accepted
When in person, the majority of communication is received through what type of
interaction? - ANSWER-Non-verbal
What factors affect an in-person interaction? - ANSWER-Confidence,
significance and voice reflection
, How can you resolve or solve issues during a conversation? - ANSWER-Use
patience and non-judgmental attitudes
What are the benefits of service recovery? - ANSWER-Creates loyalty and
identifies opportunities for improvement
Why is great customer service important? - ANSWER-It generates good will
and customer loyalty
What is a result of bad customer service? - ANSWER-Negative feedback and
loss of business
What does situational awareness include? - ANSWER-Knowing what is
normal for your area of responsibility
What is the last step in the decision making process? - ANSWER-Follow-up
What word best describes your responsibilities immediately after you become
aware of an incident? - ANSWER-Knowledge
Which of the following would be one of the issues that security officers should
proactively look for while on patrol? - ANSWER-Open doors
What are three consequences of poor situational awareness? - ANSWER-
Officer safety issues, increased litigation, and lack of respect for security
