CWEA CSM GRADE 3 - STUDY GUIDE | TOP SCORES
MADE SIMPLE | TRUSTED TEST SOLUTIONS!
QUALITY CONTENT YOU CAN RELY ON!
"span and control" relates to the number of subordinates who can be supervised
effectively by one supervisor. At the top level of organizations, what is this number?
a. Two to four
b. three to five
c. six to eight
d. nine to eleven Answer: nine to eleven
What is the best approach to take when handling on the job conflict?
a. Remain friendly to an adversary while criticizing him to others.
b. Make your point aggressively and overwhelm others with your position.
c. Communicate clearly without attacking the other person or personalizing the conflict.
d. Deny the existence of a problem and hope it goes away. Answer: Communicate clearly
without attacking the other person or personalizing the conflict.
In order to estimate the amount of time it will take for a work unit to complete a given job, it
will be necessary for the supervisor to?
a. Estimate the cost of the materials for the job.
b. Determine the types of assignments that have been given to other work units.
c. Estimate the time required for routine and non-routine work activities.
d. Determine the salary levels of the staff to be assigned to the job. Answer: Estimate the
time required for routine and non-routine work activities.
As a manager, which factors will help you the most to predict how much money should be
set aside for a repair/ replacement fund for your utility?
a. Brand of equipment desired, original purchase price of existing equipment, and the life
expectancy of the equipment.
b. Equipment required, life expectancy of the equipment and the replacement cost.
c. Work hours saved with the new equipment, trade-in-value of existing
1
APPHIA - Crafted with Care and Precision for Academic Excellence.
,equipment, and the life expectancy of the equipment.
d. Equipment required, life expectancy of the equipment, and availability of equipment.
Answer: Equipment required, life expectancy of the equipment and the replacement cost.
Annual operating budgets should be based mainly on?
a. The amount of money available.
b. Last years activities and cost.
c. Anticipated changes and costs.
d. Equipment additions and replacements. Answer: Last years activities and cost.
The fundamental elements in "Management by objectives" include?
a. Control, competence and climate.
b. Staging, action and evaluation.
c. Planning, organizing, implementing and follow up.
d. Personnel, plans, resources and direction. Answer: Planning, organizing, implementing
and follow up.
Debt service is defined as?
a. The total amount of interest on debts required to be paid annually.
b. The total amount of debt owed by the agency.
c. The ratio of total debt in operating costs.
d. The total amount of principal on debts that is required to be paid annually. Answer: The
total amount of interest on debts required to be paid annually.
What can and cannot be delegated?
a. All simple tasks can be delegated; complex tasks cannot be delegated.
b.
Responsibility and accountability can be delegated; achievement of goals cannot be
delegated.
C.
Tasks and accountability for results can be delegated; responsibility and authority cannot
be delegated.
d.
2
APPHIA - Crafted with Care and Precision for Academic Excellence.
,Task and authority can be delegated; responsibility and accountability cannot be
delegated. Answer: Responsibility and accountability can be delegated; achievement of
goals cannot be delegated.
Ongoing activities that flow from the departments mission statement and directly
accomplish goals and objectives articulated by that statement are best defined as?
a. Programs
b. Projects
c.. Divisions
d. Branches Answer: Programs
Which one of the following organizational development interventions is used by facilitators
when work units are in competition and do not trust one another?
a.Intergroup team building
b.Role negotiation
c. Organizational mirroring
d.Interpersonal skills training Answer: Role negotiation
Which item would not be considered a major component of a written Overflow Emergency
Response Plan for the Director of Public Works?
a. Safety issues-health concerns, traffic concerns, equipment operations, ect.
b. Responsibilities-reports and record keeping, notification of regulatory agencies, other
divisions and officials, press and general public.
c.. General
d. Budgetary consideration-calculating costs per incident; annual costs of personnel,
equipment, materials and training Answer: Budgetary consideration-calculating costs per
incident; annual costs of personnel, equipment, materials and training.
Which of the following would be classified as a supervisory aid for effective time
management?
a. Purchase orders
b. Employee evaluations
c. Weekly planning sheet
3
APPHIA - Crafted with Care and Precision for Academic Excellence.
, d. Annual budget reports Answer: Weekly planning sheet
Decision making by group consensus has both advantages and disadvantages. Which of
the following is a disadvantage of consensus decision making.
a. The usefulness of the process for making complex decisions
b. The willingness of participants to implement decisions
c. The quality and acceptance of decisions made
d. The time requirements to reach a decision Answer: The time requirements to reach a
decision
if you suspect that an employee is under the influence of alcohol and/or drugs while at
work, you should?
a. Ignore the employee and discuss this at a time when they are not under the influence.
b. Tell the employee to drive home and charge the rest of the day to sick leave.
c. Call the employee aside and discuss the behaviors that have led you to suspect the
problem.
d. Fire the employee on the spot for being under the influence at work. Answer: Call the
employee aside and discuss the behaviors that have led you to suspect the problem.
The primary responsibility of a departmental supervisor is to?
a. See that employees accomplish their jobs safely and effectively.
b. Step in whenever needed.
c. Be able to perform all of the jobs in the department.
d. Report to upper management whenever anything happens in the department. Answer:
See that employees accomplish their jobs safely and effectively.
When are yearly performance goals for the upcoming review period projected?
a. During the annual performance review meeting.
b. Just prior to the annual performance review meeting.
c. After the annual performance review meeting.
d.. When it is most convenient for the employee and management. Answer: During the
annual performance review meeting.
4
APPHIA - Crafted with Care and Precision for Academic Excellence.
MADE SIMPLE | TRUSTED TEST SOLUTIONS!
QUALITY CONTENT YOU CAN RELY ON!
"span and control" relates to the number of subordinates who can be supervised
effectively by one supervisor. At the top level of organizations, what is this number?
a. Two to four
b. three to five
c. six to eight
d. nine to eleven Answer: nine to eleven
What is the best approach to take when handling on the job conflict?
a. Remain friendly to an adversary while criticizing him to others.
b. Make your point aggressively and overwhelm others with your position.
c. Communicate clearly without attacking the other person or personalizing the conflict.
d. Deny the existence of a problem and hope it goes away. Answer: Communicate clearly
without attacking the other person or personalizing the conflict.
In order to estimate the amount of time it will take for a work unit to complete a given job, it
will be necessary for the supervisor to?
a. Estimate the cost of the materials for the job.
b. Determine the types of assignments that have been given to other work units.
c. Estimate the time required for routine and non-routine work activities.
d. Determine the salary levels of the staff to be assigned to the job. Answer: Estimate the
time required for routine and non-routine work activities.
As a manager, which factors will help you the most to predict how much money should be
set aside for a repair/ replacement fund for your utility?
a. Brand of equipment desired, original purchase price of existing equipment, and the life
expectancy of the equipment.
b. Equipment required, life expectancy of the equipment and the replacement cost.
c. Work hours saved with the new equipment, trade-in-value of existing
1
APPHIA - Crafted with Care and Precision for Academic Excellence.
,equipment, and the life expectancy of the equipment.
d. Equipment required, life expectancy of the equipment, and availability of equipment.
Answer: Equipment required, life expectancy of the equipment and the replacement cost.
Annual operating budgets should be based mainly on?
a. The amount of money available.
b. Last years activities and cost.
c. Anticipated changes and costs.
d. Equipment additions and replacements. Answer: Last years activities and cost.
The fundamental elements in "Management by objectives" include?
a. Control, competence and climate.
b. Staging, action and evaluation.
c. Planning, organizing, implementing and follow up.
d. Personnel, plans, resources and direction. Answer: Planning, organizing, implementing
and follow up.
Debt service is defined as?
a. The total amount of interest on debts required to be paid annually.
b. The total amount of debt owed by the agency.
c. The ratio of total debt in operating costs.
d. The total amount of principal on debts that is required to be paid annually. Answer: The
total amount of interest on debts required to be paid annually.
What can and cannot be delegated?
a. All simple tasks can be delegated; complex tasks cannot be delegated.
b.
Responsibility and accountability can be delegated; achievement of goals cannot be
delegated.
C.
Tasks and accountability for results can be delegated; responsibility and authority cannot
be delegated.
d.
2
APPHIA - Crafted with Care and Precision for Academic Excellence.
,Task and authority can be delegated; responsibility and accountability cannot be
delegated. Answer: Responsibility and accountability can be delegated; achievement of
goals cannot be delegated.
Ongoing activities that flow from the departments mission statement and directly
accomplish goals and objectives articulated by that statement are best defined as?
a. Programs
b. Projects
c.. Divisions
d. Branches Answer: Programs
Which one of the following organizational development interventions is used by facilitators
when work units are in competition and do not trust one another?
a.Intergroup team building
b.Role negotiation
c. Organizational mirroring
d.Interpersonal skills training Answer: Role negotiation
Which item would not be considered a major component of a written Overflow Emergency
Response Plan for the Director of Public Works?
a. Safety issues-health concerns, traffic concerns, equipment operations, ect.
b. Responsibilities-reports and record keeping, notification of regulatory agencies, other
divisions and officials, press and general public.
c.. General
d. Budgetary consideration-calculating costs per incident; annual costs of personnel,
equipment, materials and training Answer: Budgetary consideration-calculating costs per
incident; annual costs of personnel, equipment, materials and training.
Which of the following would be classified as a supervisory aid for effective time
management?
a. Purchase orders
b. Employee evaluations
c. Weekly planning sheet
3
APPHIA - Crafted with Care and Precision for Academic Excellence.
, d. Annual budget reports Answer: Weekly planning sheet
Decision making by group consensus has both advantages and disadvantages. Which of
the following is a disadvantage of consensus decision making.
a. The usefulness of the process for making complex decisions
b. The willingness of participants to implement decisions
c. The quality and acceptance of decisions made
d. The time requirements to reach a decision Answer: The time requirements to reach a
decision
if you suspect that an employee is under the influence of alcohol and/or drugs while at
work, you should?
a. Ignore the employee and discuss this at a time when they are not under the influence.
b. Tell the employee to drive home and charge the rest of the day to sick leave.
c. Call the employee aside and discuss the behaviors that have led you to suspect the
problem.
d. Fire the employee on the spot for being under the influence at work. Answer: Call the
employee aside and discuss the behaviors that have led you to suspect the problem.
The primary responsibility of a departmental supervisor is to?
a. See that employees accomplish their jobs safely and effectively.
b. Step in whenever needed.
c. Be able to perform all of the jobs in the department.
d. Report to upper management whenever anything happens in the department. Answer:
See that employees accomplish their jobs safely and effectively.
When are yearly performance goals for the upcoming review period projected?
a. During the annual performance review meeting.
b. Just prior to the annual performance review meeting.
c. After the annual performance review meeting.
d.. When it is most convenient for the employee and management. Answer: During the
annual performance review meeting.
4
APPHIA - Crafted with Care and Precision for Academic Excellence.
