Chapter 08: Communication and
Conflict Yoder-Wise: Leading and
Managing in Nursing, 7th Edition
1. A organization of team of workers nurses is disenchanted with the new ideas offered via the
newly hired nurse manager. The group of workers desires to preserve their vintage techniques,
and they face up to the adjustments. Conflict arises from:
a. Group selection-making options.
B. Perceptions of incompatibility.
C. Will increase in institution cohesiveness.
D. Debates, negotiations, and compromises. - ANS-ANS: B
Conflict involves war of words in values or ideals within oneself or between humans that causes
damage or has the potential to purpose harm. Conflict may additionally end result from the
interaction of interdependent individuals who perceive incompatibility and the potential for
interference.
1. Nurses getting into the paintings pressure nowadays are faced with which of the subsequent
relationships that might create organizational conflict? (Select all that follow.)
a. Nurse-doctor dating
b. Nurse-nurse dating
c. Nurse-patient relationship
d. Nurse-chief nursing officer courting
e. Nurse-auxiliary employees relationships - ANS-ANS: A, B, C, D, E
By nature, conflict is doubtlessly present in all interpersonal conditions. The nurse manager
ought to create an environment that recognizes and values differences in body of workers,
physicians, sufferers, and groups.
10. Two nurses on a psychiatric unit come from distinct backgrounds and have graduated from
specific universities. They are given a fixed of new orders from the unit supervisor. Each nurse
shows distinct feelings in response to the orders. Nurse A shows that the brand new orders
encompass too many modifications; Nurse B disagrees and verbally indicates why. This step in
the system is which of the following in Thomas' levels of warfare?
A. Frustration
b. Conceptualization
c. Action
d. Outcomes - ANS-ANS: B
Thomas' Stages of Conflict consist of conceptualization, which involves distinctive ideas and
emphasis on what is essential or no longer or about what have to arise.
, 11. Mrs. Hill, aged sixty eight, turned into hospitalized after a stroke. The speech therapist
endorsed that oral feeding be stopped because of her dysplasia. During travelling hours, Mr. Hill
fed his spouse some noodles. The nurse observed this and stopped Mr. Hill from feeding his
wife, telling him it turned into the medical doctor's choice. An hour later, the nurse lower back
and discovered Mr. Hill feeding his wife again. The nurse attempted to forestall him once more.
Mr. Hill refused and claimed that the clinical personnel was trying to starve his spouse; he
additionally threatened to get violent with the nurse. The nurse determined to stroll away and
documented the event in Mrs. Hill's chart. According to Thomas' 4 ranges of battle, wherein
degree ought to the nurse have been greater powerful?
A. Frustration
b. Conceptualizing
c. Action
d. Outcomes - ANS-ANS: C
By taking walks away, the nurse is engaged in an action or a behavioral response, that is the
motion level of struggle this is outlined inside the 4 tiers of warfare (Thomas, 1992). In this
degree, the nurse would possibly have used greater effective strategies, along with clarifying Mr.
Hill's perspectives on feeding his spouse and engaging in dialogue with Mr. Hill to clarify his
concerns and try and attain a commonplace aim.
12. Mrs. Hill, aged sixty eight, turned into hospitalized after a stroke. The speech therapist
recommended that oral feeding be stopped due to her dysplasia. During touring hours, Mr. Hill
fed his spouse a few noodles. The nurse observed this and stopped Mr. Hill from feeding his
wife, telling him it become the doctor's decision. An hour later, the nurse again and observed Mr.
Hill feeding his spouse again. The nurse tried to forestall him once more. Mr. Hill refused and
claimed that the medical team of workers become seeking to starve his spouse; he also
threatened to get violent with the nurse. The nurse decided to walk away and documented the
occasion in Mrs. Hill's chart. The final results as depicted by means of Thomas' conflict levels
may be taken into consideration to be:
a. Compromising.
B. Confronting.
C. Constructive.
D. Detrimental. - ANS-ANS: D
Resolution became absent because the nurse did not have time to successfully deal with the
troubles inside the struggle. This can result in negativity, multiplied frustration, and in addition
distancing between individuals or corporations, inclusive of among sufferers and nurses.
13. Jill is the top nurse on a unit in a large clinic. Two of the body of workers nurses are
constantly arguing and blaming each different, and a decision has now not came about in
months. To clear up the existing war, which is the maximum creative war resolution?
A. Avoiding
b. Competing
c. Compromising
d. Collaborating - ANS-ANS: D
Conflict Yoder-Wise: Leading and
Managing in Nursing, 7th Edition
1. A organization of team of workers nurses is disenchanted with the new ideas offered via the
newly hired nurse manager. The group of workers desires to preserve their vintage techniques,
and they face up to the adjustments. Conflict arises from:
a. Group selection-making options.
B. Perceptions of incompatibility.
C. Will increase in institution cohesiveness.
D. Debates, negotiations, and compromises. - ANS-ANS: B
Conflict involves war of words in values or ideals within oneself or between humans that causes
damage or has the potential to purpose harm. Conflict may additionally end result from the
interaction of interdependent individuals who perceive incompatibility and the potential for
interference.
1. Nurses getting into the paintings pressure nowadays are faced with which of the subsequent
relationships that might create organizational conflict? (Select all that follow.)
a. Nurse-doctor dating
b. Nurse-nurse dating
c. Nurse-patient relationship
d. Nurse-chief nursing officer courting
e. Nurse-auxiliary employees relationships - ANS-ANS: A, B, C, D, E
By nature, conflict is doubtlessly present in all interpersonal conditions. The nurse manager
ought to create an environment that recognizes and values differences in body of workers,
physicians, sufferers, and groups.
10. Two nurses on a psychiatric unit come from distinct backgrounds and have graduated from
specific universities. They are given a fixed of new orders from the unit supervisor. Each nurse
shows distinct feelings in response to the orders. Nurse A shows that the brand new orders
encompass too many modifications; Nurse B disagrees and verbally indicates why. This step in
the system is which of the following in Thomas' levels of warfare?
A. Frustration
b. Conceptualization
c. Action
d. Outcomes - ANS-ANS: B
Thomas' Stages of Conflict consist of conceptualization, which involves distinctive ideas and
emphasis on what is essential or no longer or about what have to arise.
, 11. Mrs. Hill, aged sixty eight, turned into hospitalized after a stroke. The speech therapist
endorsed that oral feeding be stopped because of her dysplasia. During travelling hours, Mr. Hill
fed his spouse some noodles. The nurse observed this and stopped Mr. Hill from feeding his
wife, telling him it turned into the medical doctor's choice. An hour later, the nurse lower back
and discovered Mr. Hill feeding his wife again. The nurse attempted to forestall him once more.
Mr. Hill refused and claimed that the clinical personnel was trying to starve his spouse; he
additionally threatened to get violent with the nurse. The nurse determined to stroll away and
documented the event in Mrs. Hill's chart. According to Thomas' 4 ranges of battle, wherein
degree ought to the nurse have been greater powerful?
A. Frustration
b. Conceptualizing
c. Action
d. Outcomes - ANS-ANS: C
By taking walks away, the nurse is engaged in an action or a behavioral response, that is the
motion level of struggle this is outlined inside the 4 tiers of warfare (Thomas, 1992). In this
degree, the nurse would possibly have used greater effective strategies, along with clarifying Mr.
Hill's perspectives on feeding his spouse and engaging in dialogue with Mr. Hill to clarify his
concerns and try and attain a commonplace aim.
12. Mrs. Hill, aged sixty eight, turned into hospitalized after a stroke. The speech therapist
recommended that oral feeding be stopped due to her dysplasia. During touring hours, Mr. Hill
fed his spouse a few noodles. The nurse observed this and stopped Mr. Hill from feeding his
wife, telling him it become the doctor's decision. An hour later, the nurse again and observed Mr.
Hill feeding his spouse again. The nurse tried to forestall him once more. Mr. Hill refused and
claimed that the medical team of workers become seeking to starve his spouse; he also
threatened to get violent with the nurse. The nurse decided to walk away and documented the
occasion in Mrs. Hill's chart. The final results as depicted by means of Thomas' conflict levels
may be taken into consideration to be:
a. Compromising.
B. Confronting.
C. Constructive.
D. Detrimental. - ANS-ANS: D
Resolution became absent because the nurse did not have time to successfully deal with the
troubles inside the struggle. This can result in negativity, multiplied frustration, and in addition
distancing between individuals or corporations, inclusive of among sufferers and nurses.
13. Jill is the top nurse on a unit in a large clinic. Two of the body of workers nurses are
constantly arguing and blaming each different, and a decision has now not came about in
months. To clear up the existing war, which is the maximum creative war resolution?
A. Avoiding
b. Competing
c. Compromising
d. Collaborating - ANS-ANS: D
