AETNA MA MAPD DSNP MASTERY TEST FULL
SOLUTION SCRIPT ALL CORRECT 2026
◉ What is the process that the Medicare Advantage member should go
through if they have a dispute about a value-added service or discount?.
Answer: Medicare appeal process
◉ The Medicare case management program has teams of:. Answer:
Registered nurses
Behavioral health professionals
Social workers
◉ All of our DSNP include free monthly fitness club memberships to
any facility participating within the SilverSneakers network.. Answer:
False, not all do.
◉ If a client's application is incomplete, the client will only be contacted
by the agent via phone to obtain missing information. Answer: True
◉ Each member of an Aetna SNP receives additional specialized support
from the care management team. Answer: False
◉ A member's cost share at a standard pharmacy will usually be lower
than cost share at a preferred pharmacy.. Answer: False
SOLUTION SCRIPT ALL CORRECT 2026
◉ What is the process that the Medicare Advantage member should go
through if they have a dispute about a value-added service or discount?.
Answer: Medicare appeal process
◉ The Medicare case management program has teams of:. Answer:
Registered nurses
Behavioral health professionals
Social workers
◉ All of our DSNP include free monthly fitness club memberships to
any facility participating within the SilverSneakers network.. Answer:
False, not all do.
◉ If a client's application is incomplete, the client will only be contacted
by the agent via phone to obtain missing information. Answer: True
◉ Each member of an Aetna SNP receives additional specialized support
from the care management team. Answer: False
◉ A member's cost share at a standard pharmacy will usually be lower
than cost share at a preferred pharmacy.. Answer: False
