LEADING, MANAGING, &
FOLLOWING: YODER-
WISE EXAM 1
[Document subtitle]
[DATE]
[COMPANY NAME]
[Company address]
, Certainly! Here are all the questions numbered along with their answers:
1. A nurse manager of a 20-bed medical unit finds that 80% of the patients are older adults.
She is asked to assess and adapt the unit to better meet the needs of older adult patients.
Using complexity principles, what is the best approach?
- **Answer:** b. Engage involved staff at all levels in the decision-making process.
2. A unit manager of a 25-bed medical/surgical area receives a call about a nurse who has
called in sick multiple times due to family caregiving. According to Maslow's hierarchy, what
is the best approach?
- **Answer:** d. Work with the nurse, staffing office, and other nurses to arrange his
scheduled days off around his wife's treatments.
3. A grievance brought by a staff nurse against the unit manager requires mediation. During
the first session, what is the best course of action?
- **Answer:** c. Ask each party to examine their own motives and issues in the conflict.
4. At a second negotiation, the staff nurse and manager cannot reach resolution. What is the
next step?
- **Answer:** b. Elevate the next negotiation session to the next manager, one level
above.
5. The manager of a surgical area plans to add RN assistants despite staff resistance. What is
the best initial strategy?
- **Answer:** a. Exploring the values and feelings of the RN group in relationship to this
change.
6. Night shift RN charge nurse in a long-term care facility finds staff unmotivated beyond
their job descriptions. Which strategy might motivate them?
- **Answer:** b. Allow the LPNs and NAs greater decision-making power within their
scope.
FOLLOWING: YODER-
WISE EXAM 1
[Document subtitle]
[DATE]
[COMPANY NAME]
[Company address]
, Certainly! Here are all the questions numbered along with their answers:
1. A nurse manager of a 20-bed medical unit finds that 80% of the patients are older adults.
She is asked to assess and adapt the unit to better meet the needs of older adult patients.
Using complexity principles, what is the best approach?
- **Answer:** b. Engage involved staff at all levels in the decision-making process.
2. A unit manager of a 25-bed medical/surgical area receives a call about a nurse who has
called in sick multiple times due to family caregiving. According to Maslow's hierarchy, what
is the best approach?
- **Answer:** d. Work with the nurse, staffing office, and other nurses to arrange his
scheduled days off around his wife's treatments.
3. A grievance brought by a staff nurse against the unit manager requires mediation. During
the first session, what is the best course of action?
- **Answer:** c. Ask each party to examine their own motives and issues in the conflict.
4. At a second negotiation, the staff nurse and manager cannot reach resolution. What is the
next step?
- **Answer:** b. Elevate the next negotiation session to the next manager, one level
above.
5. The manager of a surgical area plans to add RN assistants despite staff resistance. What is
the best initial strategy?
- **Answer:** a. Exploring the values and feelings of the RN group in relationship to this
change.
6. Night shift RN charge nurse in a long-term care facility finds staff unmotivated beyond
their job descriptions. Which strategy might motivate them?
- **Answer:** b. Allow the LPNs and NAs greater decision-making power within their
scope.
