ISTM 209 - CHAPTERS 4-6 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
chief information officer (CIO) - Answers responsible for (1) overseeing all uses of information
technology and (2) ensuring the strategic alignment of IT with business goals and objectives
broad functions of CIO - Answers 1. manager: ensure the delivery of all MIS projects on time and
within budget
2. leader: ensure the strategic vision of MIS is in line with the strategic vision of the organization
3. communicator: advocate and communicate the MIS strategy by building and maintaining strong
executive relationships
chief data officer (CDO) - Answers responsible for determining the types of information the enterprise
will capture, retain, analyze and share
chief technology officer (CTO) - Answers responsible for ensuring the throughput, speed, accuracy,
availability, and reliability of IT
chief security officer (CSO) - Answers responsible for ensuring the security of MIS systems and
developing strategies and MIS safeguards against attacks from hackers and viruses
chief privacy officer (CPO) - Answers responsible for ensuring that the company complies with existing
data privacy laws (ethical info)
chief knowledge officer (CKO) - Answers responsible for collecting, maintaining, and distributing the
organization's knowledge
MIS skills gap - Answers the difference between existing MIS workplace knowledge and the
knowledge required to fulfill the business goals and strategies
chief intellectual property officer - Answers manage and defend intellectual property, copyrights, and
patents
chief automation officer - Answers determines if a person or business process can be replaced by a
robot or software
chief user experience officer - Answers create the optimal relationship between user and technology
project - Answers a temporary endeavor undertaken to create a unique product, service, or result.
metrics - Answers measurements that evaluate results to determine whether a project is meeting its
goals
critical success factors (CSF) - Answers crucial steps companies perform to achieve their goals and
objectives and implement their strategies (strategic goals)
- create high quality products, retain competitive advantages, reduce product costs, increase
customer satisfaction, hire and retain the best business professionals
key performance indicators (KPIs) - Answers the quantifiable metrics a company uses to evaluate
progress toward critical success factors (more specific)
- turnover rates of employees, percentage of help desk calls, number of product returns, number of
new customers, average customer spending
market share (external KPIs) - Answers proportion of the market the firm captures
return on investment (internal KPIs) - Answers indicates the earning power of a project
efficiency MIS metrics - Answers measures the performance of MIS itself, such as throughput,
transaction speed, and system availability
common types of efficiency and effectiveness metrics - Answers
benchmarking - Answers a process of continuously measuring system results, comparing those results
to optimal system performance (benchmark values), and identifying steps and procedures to improve
system performance
internal rate of return - Answers the discount rate that makes the NPV of an investment zero
return on investment - Answers indicates the earning power of a project
payback method - Answers number of years to recoup the cost of an initiative based on projected
annual net cash flow
break-even analysis - Answers determines the volume of business required to make a profit at the
current prices charged for the products or services
website metrics - Answers
supply chain management metrics - Answers
CRM metrics - Answers
chief information officer (CIO) - Answers responsible for (1) overseeing all uses of information
technology and (2) ensuring the strategic alignment of IT with business goals and objectives
broad functions of CIO - Answers 1. manager: ensure the delivery of all MIS projects on time and
within budget
2. leader: ensure the strategic vision of MIS is in line with the strategic vision of the organization
3. communicator: advocate and communicate the MIS strategy by building and maintaining strong
executive relationships
chief data officer (CDO) - Answers responsible for determining the types of information the enterprise
will capture, retain, analyze and share
chief technology officer (CTO) - Answers responsible for ensuring the throughput, speed, accuracy,
availability, and reliability of IT
chief security officer (CSO) - Answers responsible for ensuring the security of MIS systems and
developing strategies and MIS safeguards against attacks from hackers and viruses
chief privacy officer (CPO) - Answers responsible for ensuring that the company complies with existing
data privacy laws (ethical info)
chief knowledge officer (CKO) - Answers responsible for collecting, maintaining, and distributing the
organization's knowledge
MIS skills gap - Answers the difference between existing MIS workplace knowledge and the
knowledge required to fulfill the business goals and strategies
chief intellectual property officer - Answers manage and defend intellectual property, copyrights, and
patents
chief automation officer - Answers determines if a person or business process can be replaced by a
robot or software
chief user experience officer - Answers create the optimal relationship between user and technology
project - Answers a temporary endeavor undertaken to create a unique product, service, or result.
metrics - Answers measurements that evaluate results to determine whether a project is meeting its
goals
critical success factors (CSF) - Answers crucial steps companies perform to achieve their goals and
objectives and implement their strategies (strategic goals)
- create high quality products, retain competitive advantages, reduce product costs, increase
customer satisfaction, hire and retain the best business professionals
key performance indicators (KPIs) - Answers the quantifiable metrics a company uses to evaluate
progress toward critical success factors (more specific)
- turnover rates of employees, percentage of help desk calls, number of product returns, number of
new customers, average customer spending
market share (external KPIs) - Answers proportion of the market the firm captures
return on investment (internal KPIs) - Answers indicates the earning power of a project
efficiency MIS metrics - Answers measures the performance of MIS itself, such as throughput,
transaction speed, and system availability
common types of efficiency and effectiveness metrics - Answers
benchmarking - Answers a process of continuously measuring system results, comparing those results
to optimal system performance (benchmark values), and identifying steps and procedures to improve
system performance
internal rate of return - Answers the discount rate that makes the NPV of an investment zero
return on investment - Answers indicates the earning power of a project
payback method - Answers number of years to recoup the cost of an initiative based on projected
annual net cash flow
break-even analysis - Answers determines the volume of business required to make a profit at the
current prices charged for the products or services
website metrics - Answers
supply chain management metrics - Answers
CRM metrics - Answers
