Essentials of Business Communication CDN Guffey
gt gt gt gt gt
SM Additional Activities and Cases New Edition
gt gt gt gt gt gt gt
2025/2026
gt
1.4 Listening: An In-Person or Virtual Social Media Interview (Obj. 2)
gt gt gt gt gt gt gt gt gt
How gtmuch gtand gtto gtwhom gtdo gtbusinesspeople gtlisten?
Your gtTask.
Interview gta gtbusinessperson gtabout gthis gtor gther gtworkplace gtlistening. gtConnect gtwith gta gtworker gtin
gtyour gtcircle gtof gtfriends, gtfamily, gtand gtacquaintances; gtin gtyour gtcampus gtnetwork; gtat gta gtprior gtor
gtcurrent gtjob; gtor gtvia gtLinkedIn gtor gtFacebook. gtCome gtup gtwith gtquestions gtto gtask gtabout gt listening,
gtsuch gtas gtthe gtfollowing:
(a) gtHow gtmuch gtactive gtlistening gtdo gtyou gtpractise gtdaily? gt(b) gtTo gtwhom gtdo gtyou gtlisten gton gtthe
gtjob? gt(c) gtHow gtdo gtyou gtknow gtthat gtothers gtare gtor gtare gtnot gtlistening gtto gtyou? gt(d) gtCan gtyou gtshare
gtanecdotes gtof gtpoor gtlistening gtthat gtled gtto gtnegative gtoutcomes? gt(e) gtDo gtyou gthave gttips gtfor gtbetter
gtlistening?
ANS:
The gtanswers gtwill gtvary. gtStudents gtcould gtbrainstorm gtand gtdiscuss gttheir gtinterview gtquestions gtin
gtclass gtor gtprepare gtquestions gtat gthome. gtThen gtthey gtcould gtapproach gttheir gtinterviewees gtin gtperson,
gtby gtphone, gtby gtemail, gtor gtvia gtLinkedIn gtor gtFacebook. gtA gtspecial gtword gtof gtcaution gtwhen
gtcontacting gtprofessionals gton gtLinkedIn: gtWarn gtstudents gtnot gtto gtrelentlessly gtpursue gtrandom
gtstrangers, gtbut gtto gtwork gtfrom gtwithin gttheir gtown gtestablished gtLinkedIn gtcircle gtof gtprofessional
gtacquaintances gtor gttheir gtacquaintances’ gtcontacts. gtThis gtassignment gtcould gtbe gtdone gtorally gtor gtin
gtwriting gt(email, gtmemo) gtindividually, gtin gtsmall gtgroups, gtor gtin gtclass. gtThe gttask gtcould gtbe
gtexpanded gtto gta gtgroup gtoral gtpresentation gtor gtwritten gtreport.
1.5 Listening and Nonverbal Cues: Skills Required in Various Careers (Objs.
gt gt gt gt gt gt gt gt gt
2, 3)
gt gt
Do gtthe gtlistening gtskills gtand gtbehaviours gtof gtindividuals gtdiffer gtdepending gton gttheir gtcareers?
Your gtTask.
Your gtinstructor gtwill gtdivide gtyou gtinto gtteams gtand gtgive gteach gtteam gta gtrole gtto gtdiscuss, gtsuch gtas
gtbusiness gtexecutive, gtteacher, gtphysician, gtpolice gtofficer, gtattorney, gtaccountant, gtadministrative
gtassistant, gtmentor, gtor gtteam gtleader. gtCreate gta gtlist gtof gtverbal gtand gtnonverbal gtcues gtthat gta
gtmember gtof gtthis gtprofession gtwould gtdisplay gtto gtindicate gtthat gthe gtor gtshe gtis gtlistening.
,ANS:
Student gtteams gtshould gtgenerate gtlists gtof gtlistening gtand gtnonverbal gtcues gtthat gtinclude gtsome gtof
gtthe gtfollowing: gtgood gteye gtcontact, gtavoiding gtbeing gtdistracted gtby gtothers, gtnot gtinterrupting,
gttaking gtnotes, gtparaphrasing gtinstructions, gtasking gtpertinent gtquestions gtin gta gtnonthreatening
gtmanner, gtleaning
forward, gtand gtshowing gtempathy gtand gtcompassion. gtCritical gtlistening gtinvolves gtjudging gtand
gtevaluating gtwhat gtyou gtare gthearing. gtDiscriminative gtlistening gtis gtnecessary gtwhen gtyou gtmust
gtidentify gtmain gtideas gtand gtunderstand gtan gtargument. gtTeams gtshould gtgenerate gtdifferent gtcues
gtand gtbehaviours gtto gtreflect gtthese gtforms gtof gtlistening gtin gtrelation gtto gtthe gtprofessional gtroles
gtthey gtare gtanalyzing.
1.6 Body Language (Obj. 3)
gt gt gt
Can gtbody gtlanguage gtbe gtaccurately gtinterpreted?
Your gtTask.
What gtattitudes gtdo gtthe gtfollowing gtbody gtmovements gtsuggest gtto gtyou? gtDo gtthese gtmovements
gtalways gtmean gtthe gtsame gtthing? gtWhat gtpart gtdoes gtcontext gtplay gtin gtyour gtinterpretations?
a. Whistling, gtwringing gthands
b. g t Bowed gtposture, gttwiddling
c. gtthumbs
d. Steepled gthands, gtsprawling gtsitting gtposition
e. gtRubbing gthand gtthrough gthair
f. Open gthands, gtunbuttoned gtcoat
gtWringing gthands, gttugging gtears
ANS:
a. Whistling, gtwringing gthands Nervousness gtor gtfear
b. Bowed gtposture, gttwiddling gtthumbs Boredom
c. Steepled gthands, gtsprawling gtsitting gtposition Contemplation gtor gtrelaxation
d. Rubbing gthand gtthrough gthair Frustration gtor gtnervousness
e. Open gthands, gtunbuttoned gtcoat Relaxation, gtconfidence
f. Wringing gthands, gttugging gtears Distress gtor gtnervousness
1.7 Nonverbal Communication: Universal Sign for “I Goofed” (Obj. 3)
gt gt gt gt gt gt gt gt
To gtpromote gttranquility gton gtthe gthighways gtand gtreduce gtroad gtrage, gtmotorists gtsubmitted gtthe
gtfollowing gtsuggestions. gtThey gtwere gtsent gtto gta gtnewspaper gtcolumnist gtwho gtasked gtfor gta
gtuniversal gtnonverbal gtsignal gtadmitting gtthat gta gtdriver gthad gt“goofed.”
,Your gtTask.
In gtsmall gtgroups gtconsider gtthe gtpros gtand gtcons gtof gteach gtof gtthe gtfollowing gtgestures gtintended gtas
gtan gtapology gtwhen gta gtdriver gtmakes gta gtmistake. gtWhy gtwould gtsome gtfail?
a. Lower gtyour gthead gtslightly gtand gtbonk gtyourself gton gtthe gtforehead gtwith gtthe gtside gtof gtyour
gtclosed gtfist. gtThe gtmessage gtis gtclear: gtI’m gtstupid. gtI gtshouldn’t gthave gtdone gtthat.
b. Make gta gttemple gtwith gtyour gthands, gtas gtif gtyou gtwere gtpraying.
c. Move gtthe gtindex gtfinger gtof gtyour gtright gthand gtback gtand gtforth gtacross gtyour gtneck—as
gtif gtyou gtwere gtcutting gtyour gtthroat.
d. Flash gtthe gtwell-known gtpeace gtsign. gtHold gtup gtthe gtindex gtand gtmiddle gtfingers gtof gtone
gthand, gtmaking gta gtV, gtas gtin gtvictory.
e. Place gtthe gtflat gtof gtyour gthands gtagainst gtyour gtcheeks, gtas gtchildren gtdo gtwhen gtthey gthave
gtmade gta gtmistake.
f. Clasp gtyour gthand gtover gtyour gtmouth, gtraise gtyour gtbrows, gtand gtshrug gtyour gtshoulders.
g. Use gtyour gtknuckles gtto gtknock gton gtthe gtside gtof gtyour gthead. gtTranslation: gtOops! gtEngage gtbrain.
h. Place gtyour gtright gthand gthigh gton gtyour gtchest gtand gtpat gta gtfew gttimes, gtlike gta gtbasketball
gtplayer gtwho gtdrops gta gtpass gtor gta gtfootball gtplayer gtwho gtmakes gta gtbad gtthrow. gtThis gtsays,
gtI’ll gttake gtthe gtblame.
i. Place gtyour gtright gtfist gtover gtthe gtmiddle gtof gtyour gtchest gtand gtmove gtit gtin gta gtcircular
gtmotion. gtThis gtis gtuniversal gtsign gtlanguage gtfor gtI’m gtsorry.
j. Open gtyour gtwindow gtand gttap gtthe gttop gtof gtyour gtcar gtroof gtwith gtyour gthand.
k. Smile gtand gtraise gtboth gtarms, gtpalms gtoutward, gtwhich gtis gta gtuniversal gtgesture gtfor
gtsurrender gtor gtforgiveness.
l. Use gtthe gtmilitary gtsalute, gtwhich gtis gtsimple gtand gtshows gtrespect.
m. Flash gtyour gtbiggest gtsmile, gtpoint gtat gtyourself gtwith gtyour gtright gtthumb, gtand gtmove gtyour
gthead gtfrom gtleft gtto gtright, gtas gtif gtto gtsay, gtI gtcan’t gtbelieve gtI gtdid gtthat.
ANS:
This gtis gta gtgood gtexercise gtfor gtteams. gtSuggest gtthat gtteam gtmembers gttake gtturns gtdemonstrating
gteach gtof gtthe gtnonverbal gtmessages gtdescribed gthere. gtThey gtshould gtthen gtdiscuss gthow gteffective
gteach gtwould gtbe. gtOf gtcourse, gtsome gtwould gtbe gtquite gtdangerous gtif gtthey gtrequire gttaking gtyour
gthands gtoff gtthe gtsteering gtwheel. gtBe gtsure gtto gtdiscuss gtwith gtstudents gtthe gtdifficulty gtof gtcultural
gtimplications. gtAlthough gta gtgesture gtworks gtin gtone gtcountry, gtit gtmight gtnot gtwork gtin gtanother.
1.8 Nonverbal Communication: Signals Sent by Casual Attire (Obj. 3)
gt gt gt gt gt gt gt gt
Although gtmany gtemployers gtallow gtcasual gtattire, gtnot gtall gtemployers gtand gtcustomers gtare gthappy
gtwith gtthe gtresults. gtTo gtlearn gtmore gtabout gtthe gtimplementation, gtacceptance, gtand gteffects gtof
gtcasual-dress gtprograms, gtselect gtone gtof gtthe gtfollowing gtactivities, gtall gtof gtwhich gtinvolve gtsome
gtform gtof gtinterviewing.
, Your gtTask.
a. In gtteams, gtgather gtinformation gtfrom gthuman gtresources gtdirectors gtto gtdetermine gtwhich
gtcompanies gtallow gtcasual gtor gtdress-down gtdays, gthow gtoften, gtand gtunder gtwhat gtspecific
gtconditions. gtThe gtinformation gtmay gtbe gtcollected gtby gtpersonal gtinterviews, gtemail,
gttelephone, gtinstant gtmessaging, gtor gton gtthe gtWeb.
b. In gtteams, gtconduct gtinquiring-reporter gtinterviews. gtAsk gtindividuals gtin gtthe gtcommunity
gthow gtthey gtreact gtto gtcasual gtdress gtin gtthe gtworkplace. gtDevelop gta gtset gtof gtstandard
gtinterview gtquestions.
c. In gtteams, gtvisit gtlocal gtbusinesses gton gtboth gtcasual gtdays gtand gttraditional gtbusiness-dress
gtdays. gtCompare gtand gtcontrast gtthe gteffects gtof gtbusiness-dress gtstandards gton gtsuch
gtfactors gtas gtthe gtprojected gtimage gtof gtthe gtcompany, gtthe gtnature gtof gtthe gtinteractions gtwith
gtcustomers gtand gtwith gtfellow gtemployees, gtthe gtmorale gtof gtemployees, gtand gtthe
gtproductivity gtof gtemployees. gtWhat gtgeneralizations gtcan gtyou gtdraw gtfrom gtyour
gtfindings?
ANS:
This gtactivity gtcan gtbe gtexpanded gtinto gta gtresearch gtpaper gttopic. gtA gtvariation gton gtthis gtactivity
gtrelies gton gtstudent gtexperiences. gtInstead gtof gtconducting gtinterviews gtin gtthe gtcommunity, gtthey
gtcan gtconduct gta gtforum gtamong gtstudents gtwho gtwork, gtasking gtthem gtto gtcomment gton gtcasual-dress
gtpolicies gtin gtthe gtjobs gtthey gthave gthad.
1.9 Nonverbal Communication Around the World (Objs. 3, 4)
gt gt gt gt gt gt gt
Gestures gtplay gtan gtimportant gtrole gtwhen gtpeople gtcommunicate. gtBecause gtculture gtshapes gtthe
gtmeaning gtof gtgestures, gtmiscommunication gtand gtmisunderstanding gtcan gteasily gtresult gtin
gtinternational gtsituations.
Your gtTask.
Use gtthe gtWeb gtto gtresearch gtthe gtmeanings gtof gtselected gtgestures. gtMake gta gtlist gtof gtten gtgestures
gt(other gtthan gtthose gtdiscussed gtin gtthe gttext) gtthat gthave gtdifferent gtmeanings gtin gtdifferent gtcountries.
gtConsider gtthe gtfingertip gtkiss, gtnose gtthumb, gteyelid gtpull, gtnose gttap, gthead gtshake, gtand gtother
gtgestures. gtHow gtare gtthe gtmeanings gtdifferent gtin gtother gtcountries?
ANS:
Students gtshould gtbe gtable gtto gtfind gta gtnumber gtof gtgestures gtand gttheir gtmeanings gtdiscussed gtat
gtvarious gtwebsites. gtHere gtis gtone gtexample: gt“The gtfingertip gtkiss, gtin gtwhich gtthe gttips gtof gtthe
gtthumb gtand gtfingers
are gtkissed gtand gtquickly gtmoved gtforward gtaway gtfrom gtthe gtface, gtis gta gtsign gtof gtaffection gtand gtmay
gtbe gtused gtas gta gtgreeting gtin gtSicily gtand gtPortugal. gtThe gtfingertip gtkiss gtis gtnot gtused gtoften gtin gtItaly
gtand gtthe gtBritish
Isles, gtbut gtit gtis gtcommon gtin gtFrance, gtGermany, gtGreece, gtand gtSpain gtto gtsignify gtpraise.” gt[See
gtMartin, gtJ., gt& gtChaney, gtL. gt2006. gtGlobal gtbusiness gtetiquette. gtWestport, gtCT: gtPraeger, gtp. gt53.]
gt gt gt gt gt
SM Additional Activities and Cases New Edition
gt gt gt gt gt gt gt
2025/2026
gt
1.4 Listening: An In-Person or Virtual Social Media Interview (Obj. 2)
gt gt gt gt gt gt gt gt gt
How gtmuch gtand gtto gtwhom gtdo gtbusinesspeople gtlisten?
Your gtTask.
Interview gta gtbusinessperson gtabout gthis gtor gther gtworkplace gtlistening. gtConnect gtwith gta gtworker gtin
gtyour gtcircle gtof gtfriends, gtfamily, gtand gtacquaintances; gtin gtyour gtcampus gtnetwork; gtat gta gtprior gtor
gtcurrent gtjob; gtor gtvia gtLinkedIn gtor gtFacebook. gtCome gtup gtwith gtquestions gtto gtask gtabout gt listening,
gtsuch gtas gtthe gtfollowing:
(a) gtHow gtmuch gtactive gtlistening gtdo gtyou gtpractise gtdaily? gt(b) gtTo gtwhom gtdo gtyou gtlisten gton gtthe
gtjob? gt(c) gtHow gtdo gtyou gtknow gtthat gtothers gtare gtor gtare gtnot gtlistening gtto gtyou? gt(d) gtCan gtyou gtshare
gtanecdotes gtof gtpoor gtlistening gtthat gtled gtto gtnegative gtoutcomes? gt(e) gtDo gtyou gthave gttips gtfor gtbetter
gtlistening?
ANS:
The gtanswers gtwill gtvary. gtStudents gtcould gtbrainstorm gtand gtdiscuss gttheir gtinterview gtquestions gtin
gtclass gtor gtprepare gtquestions gtat gthome. gtThen gtthey gtcould gtapproach gttheir gtinterviewees gtin gtperson,
gtby gtphone, gtby gtemail, gtor gtvia gtLinkedIn gtor gtFacebook. gtA gtspecial gtword gtof gtcaution gtwhen
gtcontacting gtprofessionals gton gtLinkedIn: gtWarn gtstudents gtnot gtto gtrelentlessly gtpursue gtrandom
gtstrangers, gtbut gtto gtwork gtfrom gtwithin gttheir gtown gtestablished gtLinkedIn gtcircle gtof gtprofessional
gtacquaintances gtor gttheir gtacquaintances’ gtcontacts. gtThis gtassignment gtcould gtbe gtdone gtorally gtor gtin
gtwriting gt(email, gtmemo) gtindividually, gtin gtsmall gtgroups, gtor gtin gtclass. gtThe gttask gtcould gtbe
gtexpanded gtto gta gtgroup gtoral gtpresentation gtor gtwritten gtreport.
1.5 Listening and Nonverbal Cues: Skills Required in Various Careers (Objs.
gt gt gt gt gt gt gt gt gt
2, 3)
gt gt
Do gtthe gtlistening gtskills gtand gtbehaviours gtof gtindividuals gtdiffer gtdepending gton gttheir gtcareers?
Your gtTask.
Your gtinstructor gtwill gtdivide gtyou gtinto gtteams gtand gtgive gteach gtteam gta gtrole gtto gtdiscuss, gtsuch gtas
gtbusiness gtexecutive, gtteacher, gtphysician, gtpolice gtofficer, gtattorney, gtaccountant, gtadministrative
gtassistant, gtmentor, gtor gtteam gtleader. gtCreate gta gtlist gtof gtverbal gtand gtnonverbal gtcues gtthat gta
gtmember gtof gtthis gtprofession gtwould gtdisplay gtto gtindicate gtthat gthe gtor gtshe gtis gtlistening.
,ANS:
Student gtteams gtshould gtgenerate gtlists gtof gtlistening gtand gtnonverbal gtcues gtthat gtinclude gtsome gtof
gtthe gtfollowing: gtgood gteye gtcontact, gtavoiding gtbeing gtdistracted gtby gtothers, gtnot gtinterrupting,
gttaking gtnotes, gtparaphrasing gtinstructions, gtasking gtpertinent gtquestions gtin gta gtnonthreatening
gtmanner, gtleaning
forward, gtand gtshowing gtempathy gtand gtcompassion. gtCritical gtlistening gtinvolves gtjudging gtand
gtevaluating gtwhat gtyou gtare gthearing. gtDiscriminative gtlistening gtis gtnecessary gtwhen gtyou gtmust
gtidentify gtmain gtideas gtand gtunderstand gtan gtargument. gtTeams gtshould gtgenerate gtdifferent gtcues
gtand gtbehaviours gtto gtreflect gtthese gtforms gtof gtlistening gtin gtrelation gtto gtthe gtprofessional gtroles
gtthey gtare gtanalyzing.
1.6 Body Language (Obj. 3)
gt gt gt
Can gtbody gtlanguage gtbe gtaccurately gtinterpreted?
Your gtTask.
What gtattitudes gtdo gtthe gtfollowing gtbody gtmovements gtsuggest gtto gtyou? gtDo gtthese gtmovements
gtalways gtmean gtthe gtsame gtthing? gtWhat gtpart gtdoes gtcontext gtplay gtin gtyour gtinterpretations?
a. Whistling, gtwringing gthands
b. g t Bowed gtposture, gttwiddling
c. gtthumbs
d. Steepled gthands, gtsprawling gtsitting gtposition
e. gtRubbing gthand gtthrough gthair
f. Open gthands, gtunbuttoned gtcoat
gtWringing gthands, gttugging gtears
ANS:
a. Whistling, gtwringing gthands Nervousness gtor gtfear
b. Bowed gtposture, gttwiddling gtthumbs Boredom
c. Steepled gthands, gtsprawling gtsitting gtposition Contemplation gtor gtrelaxation
d. Rubbing gthand gtthrough gthair Frustration gtor gtnervousness
e. Open gthands, gtunbuttoned gtcoat Relaxation, gtconfidence
f. Wringing gthands, gttugging gtears Distress gtor gtnervousness
1.7 Nonverbal Communication: Universal Sign for “I Goofed” (Obj. 3)
gt gt gt gt gt gt gt gt
To gtpromote gttranquility gton gtthe gthighways gtand gtreduce gtroad gtrage, gtmotorists gtsubmitted gtthe
gtfollowing gtsuggestions. gtThey gtwere gtsent gtto gta gtnewspaper gtcolumnist gtwho gtasked gtfor gta
gtuniversal gtnonverbal gtsignal gtadmitting gtthat gta gtdriver gthad gt“goofed.”
,Your gtTask.
In gtsmall gtgroups gtconsider gtthe gtpros gtand gtcons gtof gteach gtof gtthe gtfollowing gtgestures gtintended gtas
gtan gtapology gtwhen gta gtdriver gtmakes gta gtmistake. gtWhy gtwould gtsome gtfail?
a. Lower gtyour gthead gtslightly gtand gtbonk gtyourself gton gtthe gtforehead gtwith gtthe gtside gtof gtyour
gtclosed gtfist. gtThe gtmessage gtis gtclear: gtI’m gtstupid. gtI gtshouldn’t gthave gtdone gtthat.
b. Make gta gttemple gtwith gtyour gthands, gtas gtif gtyou gtwere gtpraying.
c. Move gtthe gtindex gtfinger gtof gtyour gtright gthand gtback gtand gtforth gtacross gtyour gtneck—as
gtif gtyou gtwere gtcutting gtyour gtthroat.
d. Flash gtthe gtwell-known gtpeace gtsign. gtHold gtup gtthe gtindex gtand gtmiddle gtfingers gtof gtone
gthand, gtmaking gta gtV, gtas gtin gtvictory.
e. Place gtthe gtflat gtof gtyour gthands gtagainst gtyour gtcheeks, gtas gtchildren gtdo gtwhen gtthey gthave
gtmade gta gtmistake.
f. Clasp gtyour gthand gtover gtyour gtmouth, gtraise gtyour gtbrows, gtand gtshrug gtyour gtshoulders.
g. Use gtyour gtknuckles gtto gtknock gton gtthe gtside gtof gtyour gthead. gtTranslation: gtOops! gtEngage gtbrain.
h. Place gtyour gtright gthand gthigh gton gtyour gtchest gtand gtpat gta gtfew gttimes, gtlike gta gtbasketball
gtplayer gtwho gtdrops gta gtpass gtor gta gtfootball gtplayer gtwho gtmakes gta gtbad gtthrow. gtThis gtsays,
gtI’ll gttake gtthe gtblame.
i. Place gtyour gtright gtfist gtover gtthe gtmiddle gtof gtyour gtchest gtand gtmove gtit gtin gta gtcircular
gtmotion. gtThis gtis gtuniversal gtsign gtlanguage gtfor gtI’m gtsorry.
j. Open gtyour gtwindow gtand gttap gtthe gttop gtof gtyour gtcar gtroof gtwith gtyour gthand.
k. Smile gtand gtraise gtboth gtarms, gtpalms gtoutward, gtwhich gtis gta gtuniversal gtgesture gtfor
gtsurrender gtor gtforgiveness.
l. Use gtthe gtmilitary gtsalute, gtwhich gtis gtsimple gtand gtshows gtrespect.
m. Flash gtyour gtbiggest gtsmile, gtpoint gtat gtyourself gtwith gtyour gtright gtthumb, gtand gtmove gtyour
gthead gtfrom gtleft gtto gtright, gtas gtif gtto gtsay, gtI gtcan’t gtbelieve gtI gtdid gtthat.
ANS:
This gtis gta gtgood gtexercise gtfor gtteams. gtSuggest gtthat gtteam gtmembers gttake gtturns gtdemonstrating
gteach gtof gtthe gtnonverbal gtmessages gtdescribed gthere. gtThey gtshould gtthen gtdiscuss gthow gteffective
gteach gtwould gtbe. gtOf gtcourse, gtsome gtwould gtbe gtquite gtdangerous gtif gtthey gtrequire gttaking gtyour
gthands gtoff gtthe gtsteering gtwheel. gtBe gtsure gtto gtdiscuss gtwith gtstudents gtthe gtdifficulty gtof gtcultural
gtimplications. gtAlthough gta gtgesture gtworks gtin gtone gtcountry, gtit gtmight gtnot gtwork gtin gtanother.
1.8 Nonverbal Communication: Signals Sent by Casual Attire (Obj. 3)
gt gt gt gt gt gt gt gt
Although gtmany gtemployers gtallow gtcasual gtattire, gtnot gtall gtemployers gtand gtcustomers gtare gthappy
gtwith gtthe gtresults. gtTo gtlearn gtmore gtabout gtthe gtimplementation, gtacceptance, gtand gteffects gtof
gtcasual-dress gtprograms, gtselect gtone gtof gtthe gtfollowing gtactivities, gtall gtof gtwhich gtinvolve gtsome
gtform gtof gtinterviewing.
, Your gtTask.
a. In gtteams, gtgather gtinformation gtfrom gthuman gtresources gtdirectors gtto gtdetermine gtwhich
gtcompanies gtallow gtcasual gtor gtdress-down gtdays, gthow gtoften, gtand gtunder gtwhat gtspecific
gtconditions. gtThe gtinformation gtmay gtbe gtcollected gtby gtpersonal gtinterviews, gtemail,
gttelephone, gtinstant gtmessaging, gtor gton gtthe gtWeb.
b. In gtteams, gtconduct gtinquiring-reporter gtinterviews. gtAsk gtindividuals gtin gtthe gtcommunity
gthow gtthey gtreact gtto gtcasual gtdress gtin gtthe gtworkplace. gtDevelop gta gtset gtof gtstandard
gtinterview gtquestions.
c. In gtteams, gtvisit gtlocal gtbusinesses gton gtboth gtcasual gtdays gtand gttraditional gtbusiness-dress
gtdays. gtCompare gtand gtcontrast gtthe gteffects gtof gtbusiness-dress gtstandards gton gtsuch
gtfactors gtas gtthe gtprojected gtimage gtof gtthe gtcompany, gtthe gtnature gtof gtthe gtinteractions gtwith
gtcustomers gtand gtwith gtfellow gtemployees, gtthe gtmorale gtof gtemployees, gtand gtthe
gtproductivity gtof gtemployees. gtWhat gtgeneralizations gtcan gtyou gtdraw gtfrom gtyour
gtfindings?
ANS:
This gtactivity gtcan gtbe gtexpanded gtinto gta gtresearch gtpaper gttopic. gtA gtvariation gton gtthis gtactivity
gtrelies gton gtstudent gtexperiences. gtInstead gtof gtconducting gtinterviews gtin gtthe gtcommunity, gtthey
gtcan gtconduct gta gtforum gtamong gtstudents gtwho gtwork, gtasking gtthem gtto gtcomment gton gtcasual-dress
gtpolicies gtin gtthe gtjobs gtthey gthave gthad.
1.9 Nonverbal Communication Around the World (Objs. 3, 4)
gt gt gt gt gt gt gt
Gestures gtplay gtan gtimportant gtrole gtwhen gtpeople gtcommunicate. gtBecause gtculture gtshapes gtthe
gtmeaning gtof gtgestures, gtmiscommunication gtand gtmisunderstanding gtcan gteasily gtresult gtin
gtinternational gtsituations.
Your gtTask.
Use gtthe gtWeb gtto gtresearch gtthe gtmeanings gtof gtselected gtgestures. gtMake gta gtlist gtof gtten gtgestures
gt(other gtthan gtthose gtdiscussed gtin gtthe gttext) gtthat gthave gtdifferent gtmeanings gtin gtdifferent gtcountries.
gtConsider gtthe gtfingertip gtkiss, gtnose gtthumb, gteyelid gtpull, gtnose gttap, gthead gtshake, gtand gtother
gtgestures. gtHow gtare gtthe gtmeanings gtdifferent gtin gtother gtcountries?
ANS:
Students gtshould gtbe gtable gtto gtfind gta gtnumber gtof gtgestures gtand gttheir gtmeanings gtdiscussed gtat
gtvarious gtwebsites. gtHere gtis gtone gtexample: gt“The gtfingertip gtkiss, gtin gtwhich gtthe gttips gtof gtthe
gtthumb gtand gtfingers
are gtkissed gtand gtquickly gtmoved gtforward gtaway gtfrom gtthe gtface, gtis gta gtsign gtof gtaffection gtand gtmay
gtbe gtused gtas gta gtgreeting gtin gtSicily gtand gtPortugal. gtThe gtfingertip gtkiss gtis gtnot gtused gtoften gtin gtItaly
gtand gtthe gtBritish
Isles, gtbut gtit gtis gtcommon gtin gtFrance, gtGermany, gtGreece, gtand gtSpain gtto gtsignify gtpraise.” gt[See
gtMartin, gtJ., gt& gtChaney, gtL. gt2006. gtGlobal gtbusiness gtetiquette. gtWestport, gtCT: gtPraeger, gtp. gt53.]
