DECA PRINCIPLES TEST QUESTIONS & ANSWERS
Limited liability is a characteristic of what form of business ownership?
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship - Answers -C. Corporation
Where are you most likely to read relevant, valid information about federal legislation
such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs - Answers -B. Government Publications
What type of information should employees be able to locate in their company's
employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken - Answers -B. Use of
company's property
The employee didn't listen to the manager's explanation about how to perform a certain
task because
s/he had done a similar job before. Which of the following factors caused the employee
not to listen
effectively:
A. Past experiences
B. Attention span
C. Age differences
D. Language skills - Answers -A. past experiences
Which of the following adds meaning to the words a speaker uses:
A. Tone of voice
B. Tempo
C. Accuracy
D. Economy of speech - Answers -A. Tone of voice
Shawn is preparing for an interview with a local company. He knows that he should ask
relevant
questions about the job at the end of the interview. Which of the following will help him
prepare these
,questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and asking
him/her about
that to form a personal relationship - Answers -C.
If an employee needs to do some research to answer a customer's telephone inquiry,
the best action for
the employee to take is to obtain the customer's telephone number and then
A. put the customer on hold until the research has been completed.
B. ask the sales manager to call the customer back.
C. send the customer literature about the business and its products.
D. follow up with the customer after obtaining the requested information. - Answers -D.
What is an important consideration when giving employees verbal directions for
completing a task?
A. Employees process information differently.
B. It is best to present information in reverse order.
C. Employees usually ask questions when they are confused.
D. It is unnecessary to use demonstrations to support verbal content. - Answers -A.
Individuals who are able to defend their ideas objectively usually are able to provide
others with
A. unrelated statistics.
B. emotional information.
C. personal opinions.
D. logical evidence. - Answers -D.
In order to be understood on the telephone, a business's employees should always
A. speak rapidly.
B. use filler words.
C. speak from notes.
D. enunciate clearly. - Answers -
When you state a fact, it's important to
A. think before you speak.
B. be accurate.
C. generalize.
D. change your mind. - Answers -
Brooke is attending a meeting to discuss an upcoming project that she will be working
on. To take
effective notes during the meeting, Brooke must
A. express opinions.
, B. answer questions.
C. listen carefully.
D. develop a briefing. - Answers -
Which of the following is an example of a text-oriented graphic that is often used to
illustrate a business
process or organizational structure:
A. Flowchart
B. Pictograph
C. Map
D. Pie chart - Answers -
A business that writes letters to customers to confirm their orders or requests should
make sure that the
letters contain
A. a map of all business locations.
B. product ratings and grades.
C. exchange rates.
D. all the necessary information. - Answers -
It is most appropriate to format a section of a document with a numbered list when you
are
A. including a testimonial in a promotional piece.
B. identifying the sequential steps of a process.
C. using charts to summarize information.
D. providing a detailed example to clarify a concept. - Answers -
What is one reason why businesses write informational messages?
A. To analyze sales proposals
B. To develop research reports
C. To explain new policies
D. To obtain positive feedback - Answers -
Why do advertising agency account executives often participate in meetings and
problem-solving
groups?
A. To place ads in local newspapers
B. To schedule production facilities
C. To develop ad campaigns for clients
D. To write copy for promotional brochures - Answers -
It is easier for employees to develop positive customer/client relations if employees
understand that each
customer is
A. a unique individual.
B. a possible problem.
Limited liability is a characteristic of what form of business ownership?
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship - Answers -C. Corporation
Where are you most likely to read relevant, valid information about federal legislation
such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs - Answers -B. Government Publications
What type of information should employees be able to locate in their company's
employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken - Answers -B. Use of
company's property
The employee didn't listen to the manager's explanation about how to perform a certain
task because
s/he had done a similar job before. Which of the following factors caused the employee
not to listen
effectively:
A. Past experiences
B. Attention span
C. Age differences
D. Language skills - Answers -A. past experiences
Which of the following adds meaning to the words a speaker uses:
A. Tone of voice
B. Tempo
C. Accuracy
D. Economy of speech - Answers -A. Tone of voice
Shawn is preparing for an interview with a local company. He knows that he should ask
relevant
questions about the job at the end of the interview. Which of the following will help him
prepare these
,questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and asking
him/her about
that to form a personal relationship - Answers -C.
If an employee needs to do some research to answer a customer's telephone inquiry,
the best action for
the employee to take is to obtain the customer's telephone number and then
A. put the customer on hold until the research has been completed.
B. ask the sales manager to call the customer back.
C. send the customer literature about the business and its products.
D. follow up with the customer after obtaining the requested information. - Answers -D.
What is an important consideration when giving employees verbal directions for
completing a task?
A. Employees process information differently.
B. It is best to present information in reverse order.
C. Employees usually ask questions when they are confused.
D. It is unnecessary to use demonstrations to support verbal content. - Answers -A.
Individuals who are able to defend their ideas objectively usually are able to provide
others with
A. unrelated statistics.
B. emotional information.
C. personal opinions.
D. logical evidence. - Answers -D.
In order to be understood on the telephone, a business's employees should always
A. speak rapidly.
B. use filler words.
C. speak from notes.
D. enunciate clearly. - Answers -
When you state a fact, it's important to
A. think before you speak.
B. be accurate.
C. generalize.
D. change your mind. - Answers -
Brooke is attending a meeting to discuss an upcoming project that she will be working
on. To take
effective notes during the meeting, Brooke must
A. express opinions.
, B. answer questions.
C. listen carefully.
D. develop a briefing. - Answers -
Which of the following is an example of a text-oriented graphic that is often used to
illustrate a business
process or organizational structure:
A. Flowchart
B. Pictograph
C. Map
D. Pie chart - Answers -
A business that writes letters to customers to confirm their orders or requests should
make sure that the
letters contain
A. a map of all business locations.
B. product ratings and grades.
C. exchange rates.
D. all the necessary information. - Answers -
It is most appropriate to format a section of a document with a numbered list when you
are
A. including a testimonial in a promotional piece.
B. identifying the sequential steps of a process.
C. using charts to summarize information.
D. providing a detailed example to clarify a concept. - Answers -
What is one reason why businesses write informational messages?
A. To analyze sales proposals
B. To develop research reports
C. To explain new policies
D. To obtain positive feedback - Answers -
Why do advertising agency account executives often participate in meetings and
problem-solving
groups?
A. To place ads in local newspapers
B. To schedule production facilities
C. To develop ad campaigns for clients
D. To write copy for promotional brochures - Answers -
It is easier for employees to develop positive customer/client relations if employees
understand that each
customer is
A. a unique individual.
B. a possible problem.
