DECA ENTRANCE EXAM QUESTIONS AND ANSWERS
An employer may be liable for an employee's tort when the employee's actions occur...
- Within normal operating hours.
- Under emotional stress.
- Within the scope of his/her employment.
- Without the employer's knowledge. - Answers -Within the scope of his/her
employment
Loggins Forestry and Mill Company sells wood to Henderson Wood Products.
Henderson sells the wood to Franklin Construction Company, who uses the wood to
build homes and office buildings. What is the channel of distribution for
the wood products?
- Agent to industrial user to retailer to consumer
- Producer to industrial user to consumer
- Agent to wholesaler to consumer
- Producer to industrial distributor to user - Answers -Producer to industrial distributor to
user
One way to provide good customer service is to have sufficient inventory available when
the customers...
- Request product specifications.
- Place their orders.
- Return samples.
- Submit a quotation request. - Answers -Place their orders
Computer networking and information sharing among channel members at all levels
have increased the levels of collaboration and...
- Transparency.
- Mediation.
- Competitiveness.
- Bureaucracy. - Answers -Transparency
A manufacturer that has 65% of the market share is pressuring its wholesalers to sign
an agreement stating that they will not sell competing products. In this situation, the
agreement is illegal because it...
- Controls resale prices.
- Prohibits monopolies.
- Violates antitrust laws.
,- Limits producers' rights. - Answers -Violates antitrust laws
In relation to channel management, which of the following actions should the
manufacturer take to effectively introduce a new product to the marketplace:
- Use appropriate promotional techniques to inform channel members
- Establish ethics policies
- Improve communication with distributors or wholesalers
- Apply for a line of credit - Answers -Use appropriate promotional techniques to inform
channel members
One way that a manufacturer can foster positive relationships with its channel members
is by...
- Selling directly to end users.
- Encouraging a competitive culture.
- Providing training programs.
- Using aggressive tactics. - Answers -Providing training programs
When you look for supporting evidence in published materials, you are evaluating the...
- Margin of error.
- Readability of the text.
- Credibility of the sources.
- Timeliness of the content. - Answers -Credibility of the sources
What is the most appropriate closing to include in a response to a customer's e-mail
inquiry for product information?
- The model 2CR is available in three colors—red, black, and white. Reply by e-mail
with the color that you want.
- On behalf of LVN Industries, thank you for your order. Your confirmation number is
243597.
- We apologize for the inconvenience and will send a corrected invoice to you within 24
hours.
- Thank you for your interest in XWQ products. Please let me know if you have any
additional questions. - Answers -Thank you for your interest in XWQ products. Please
let me know if you have any additional questions.
Your supervisor has asked you to prepare a marketing status report for each of the
company's six regional offices. The most appropriate way to organize the information
is...
- By site location.
- By sales function.
- In chronological order.
, - In reverse sequence. - Answers -By site location
In which of the following documents is it most appropriate to include an executive
summary:
- Complex research report
- Six-page case study
- Employee handbook
- Manuscript outline - Answers -Complex research report
Holding a telephone conference call is an efficient way for multiple employees to
communicate at the same time when they...
- Work in different cities.
- Require visual aids for discussion.
- Perform different job functions.
- Lack text messaging capabilities. - Answers -Work in different cities
Kate's coworker Jack is meeting with a very important German client tomorrow. Kate
has been to Germany several times, and tells Jack that German businesspeople tend to
be very formal and serious in business situations. After learning this information, Jack
now knows that he should avoid...
- Using humor.
- Using titles.
- Shaking hands.
- Making eye contact. - Answers -Using humor
Which of the following is an example of a brand promise:
- Low credit terms are available for qualified customers until January, 2012.
- Leather sofas only $499 this weekend—buy now at Fred's Furniture Warehouse.
- Henderson Photography...uniquely capturing your special moments is our priority.
- For your convenience, four Cup O' Joe locations are open in the greater-metro area. -
Answers -Henderson Photography...uniquely capturing your special moments is our
priority.
Which of the following is a characteristic of the machine bureaucracy organizational
structure:
- Decentralized decision making
- Specialization by work task
- Project-team orientation
- Resource sharing - Answers -Specialization by work task
An employer may be liable for an employee's tort when the employee's actions occur...
- Within normal operating hours.
- Under emotional stress.
- Within the scope of his/her employment.
- Without the employer's knowledge. - Answers -Within the scope of his/her
employment
Loggins Forestry and Mill Company sells wood to Henderson Wood Products.
Henderson sells the wood to Franklin Construction Company, who uses the wood to
build homes and office buildings. What is the channel of distribution for
the wood products?
- Agent to industrial user to retailer to consumer
- Producer to industrial user to consumer
- Agent to wholesaler to consumer
- Producer to industrial distributor to user - Answers -Producer to industrial distributor to
user
One way to provide good customer service is to have sufficient inventory available when
the customers...
- Request product specifications.
- Place their orders.
- Return samples.
- Submit a quotation request. - Answers -Place their orders
Computer networking and information sharing among channel members at all levels
have increased the levels of collaboration and...
- Transparency.
- Mediation.
- Competitiveness.
- Bureaucracy. - Answers -Transparency
A manufacturer that has 65% of the market share is pressuring its wholesalers to sign
an agreement stating that they will not sell competing products. In this situation, the
agreement is illegal because it...
- Controls resale prices.
- Prohibits monopolies.
- Violates antitrust laws.
,- Limits producers' rights. - Answers -Violates antitrust laws
In relation to channel management, which of the following actions should the
manufacturer take to effectively introduce a new product to the marketplace:
- Use appropriate promotional techniques to inform channel members
- Establish ethics policies
- Improve communication with distributors or wholesalers
- Apply for a line of credit - Answers -Use appropriate promotional techniques to inform
channel members
One way that a manufacturer can foster positive relationships with its channel members
is by...
- Selling directly to end users.
- Encouraging a competitive culture.
- Providing training programs.
- Using aggressive tactics. - Answers -Providing training programs
When you look for supporting evidence in published materials, you are evaluating the...
- Margin of error.
- Readability of the text.
- Credibility of the sources.
- Timeliness of the content. - Answers -Credibility of the sources
What is the most appropriate closing to include in a response to a customer's e-mail
inquiry for product information?
- The model 2CR is available in three colors—red, black, and white. Reply by e-mail
with the color that you want.
- On behalf of LVN Industries, thank you for your order. Your confirmation number is
243597.
- We apologize for the inconvenience and will send a corrected invoice to you within 24
hours.
- Thank you for your interest in XWQ products. Please let me know if you have any
additional questions. - Answers -Thank you for your interest in XWQ products. Please
let me know if you have any additional questions.
Your supervisor has asked you to prepare a marketing status report for each of the
company's six regional offices. The most appropriate way to organize the information
is...
- By site location.
- By sales function.
- In chronological order.
, - In reverse sequence. - Answers -By site location
In which of the following documents is it most appropriate to include an executive
summary:
- Complex research report
- Six-page case study
- Employee handbook
- Manuscript outline - Answers -Complex research report
Holding a telephone conference call is an efficient way for multiple employees to
communicate at the same time when they...
- Work in different cities.
- Require visual aids for discussion.
- Perform different job functions.
- Lack text messaging capabilities. - Answers -Work in different cities
Kate's coworker Jack is meeting with a very important German client tomorrow. Kate
has been to Germany several times, and tells Jack that German businesspeople tend to
be very formal and serious in business situations. After learning this information, Jack
now knows that he should avoid...
- Using humor.
- Using titles.
- Shaking hands.
- Making eye contact. - Answers -Using humor
Which of the following is an example of a brand promise:
- Low credit terms are available for qualified customers until January, 2012.
- Leather sofas only $499 this weekend—buy now at Fred's Furniture Warehouse.
- Henderson Photography...uniquely capturing your special moments is our priority.
- For your convenience, four Cup O' Joe locations are open in the greater-metro area. -
Answers -Henderson Photography...uniquely capturing your special moments is our
priority.
Which of the following is a characteristic of the machine bureaucracy organizational
structure:
- Decentralized decision making
- Specialization by work task
- Project-team orientation
- Resource sharing - Answers -Specialization by work task
