DECA HOSPITALITY AND TOURISM CLUSTER EXAM
QUESTIONS
Many nations have developed environmental regulations in order to encourage
A. ethical behavior.
B. conservation.
C. moral conduct.
D. industrialization. - Answers -B
Mr.Brown has inherited a small sum of money, and he wants to become a business
owner. However, he has a full time job that he plans to keep and very little time to
operate his own business. What type of ownership should he consider?
A. Corporation
B. Sole proprietorship
C. Franchise
D. General partnership - Answers -A
The costs of promoting products are often _______
A. Shared by channel members.
B. avoidable in certain channels.
C. very inexpensive, especially for new products.
D. paid for entirely by one channel member. - Answers -A
B.F. Goodrich ships tires to General Motors in Detroit.This is an example of
a(n)__________ channel of distribution.
A. intermediary
B. indirect
C. intensive
D. direct - Answers -D
What action would you recommend a hotel restaurant's manager take when the
following situation occurred?The manager phoned a restaurant supply house to order
new table linens and was told that she would also need to buy a case of wine and two
dozen wine glasses to get the table linens. The manager did not want the wine or the
glasses.
A.Visit the restaurant supply house to verify the quality of the wine and the glasses
B. Buy the linens and the add ons from the restaurant supply house
C. Report the restaurant supply house for fraud
D. Report the restaurant supply house for antitrust violations - Answers -D
,Why would a channel member choose to allow gray-market activity?
A. Increases company profit
B. Strengthens its brand
C. Decreases company expenses
D. Taps unidentified market segments - Answers -D
In which of the following situations might vertical conflict occur in a channel of
distribution:
A. A manufacturer decides to sell its products on its website.
B. Two similar businesses compete for the same target market.
C. Distributors for a product agree to charge the same price.
D. An organization sells additional franchises in the same city. - Answers -A
A researcher should consider an author's expertise in a particular topic when assessing
the validity of written articles and publications to ___________.
A. evaluate the author's level of credibility.
B. verify the timeliness of the information.
C. analyze the author's emotional intelligence.
D. confirm personal understanding of the information. - Answers -A
What often helps researchers quickly locate relevant information in along research
report?
A. Evaluating the author's expertise B. Examining the table of contents C. Developing
the appendices
D. Reading the bibliography - Answers -B
One reason that it is important to be very careful when using oral communication in
business is that oral communication
A. is generally not misunderstood. B. Should only be used for urgent messages.
C. may not be remembered accurately.
D. Is an informal communication method? - Answers -C
In oral presentations, closing method used specifically for getting the audience to do
something is
A. making an appeal for action.
B. using quotation.
C. using humor.
D. making comparison. - Answers -A
, Zeke's manager asked him to conduct research on social media promotional strategies
and write report detailing his recommendations for incorporating these strategies into
the company's overall promotional plan. Based on his manager's instructions, Zeke
should organize the contents of his report in __________ order.
A. deductive
B. chronological
C. geographical
D. value - Answers -A
What form of communication is best for a manager to use if s/he wants to obtain
immediate feedback from employees and gauge their nonverbal cues?
A. Face-to-face meeting
B. Audio conference
C. Online chat room
D. Intranet message board - Answers -A
When customers ask questions or have complaints about business's procedures,
employees need to be able to
A. refer the customers to management.
B. give the customers booklet to ared.
C. call a supervisor for help.
D. explain the business's policies. - Answers -D
Which is better customer for company to have: one who complains about poor service
or faulty product, or one who doesn't?
A. One who complains because s/he gives the company an opportunity to fix its
mistakes.
B. One who complains because then the company has an opportunity to explain why
the customer is wrong.
C. One who doesn't complain because fewer complaints cost the company aless
money.
D. One who doesn't complain because ait means s/he is satisfied. - Answers -A
Which of the following economic resources is responsible for combining the other
resources to produce goods and services:
A. Nonrenewable resources
B. Natural resources
C. Capital goods
D. Human resources - Answers -D
QUESTIONS
Many nations have developed environmental regulations in order to encourage
A. ethical behavior.
B. conservation.
C. moral conduct.
D. industrialization. - Answers -B
Mr.Brown has inherited a small sum of money, and he wants to become a business
owner. However, he has a full time job that he plans to keep and very little time to
operate his own business. What type of ownership should he consider?
A. Corporation
B. Sole proprietorship
C. Franchise
D. General partnership - Answers -A
The costs of promoting products are often _______
A. Shared by channel members.
B. avoidable in certain channels.
C. very inexpensive, especially for new products.
D. paid for entirely by one channel member. - Answers -A
B.F. Goodrich ships tires to General Motors in Detroit.This is an example of
a(n)__________ channel of distribution.
A. intermediary
B. indirect
C. intensive
D. direct - Answers -D
What action would you recommend a hotel restaurant's manager take when the
following situation occurred?The manager phoned a restaurant supply house to order
new table linens and was told that she would also need to buy a case of wine and two
dozen wine glasses to get the table linens. The manager did not want the wine or the
glasses.
A.Visit the restaurant supply house to verify the quality of the wine and the glasses
B. Buy the linens and the add ons from the restaurant supply house
C. Report the restaurant supply house for fraud
D. Report the restaurant supply house for antitrust violations - Answers -D
,Why would a channel member choose to allow gray-market activity?
A. Increases company profit
B. Strengthens its brand
C. Decreases company expenses
D. Taps unidentified market segments - Answers -D
In which of the following situations might vertical conflict occur in a channel of
distribution:
A. A manufacturer decides to sell its products on its website.
B. Two similar businesses compete for the same target market.
C. Distributors for a product agree to charge the same price.
D. An organization sells additional franchises in the same city. - Answers -A
A researcher should consider an author's expertise in a particular topic when assessing
the validity of written articles and publications to ___________.
A. evaluate the author's level of credibility.
B. verify the timeliness of the information.
C. analyze the author's emotional intelligence.
D. confirm personal understanding of the information. - Answers -A
What often helps researchers quickly locate relevant information in along research
report?
A. Evaluating the author's expertise B. Examining the table of contents C. Developing
the appendices
D. Reading the bibliography - Answers -B
One reason that it is important to be very careful when using oral communication in
business is that oral communication
A. is generally not misunderstood. B. Should only be used for urgent messages.
C. may not be remembered accurately.
D. Is an informal communication method? - Answers -C
In oral presentations, closing method used specifically for getting the audience to do
something is
A. making an appeal for action.
B. using quotation.
C. using humor.
D. making comparison. - Answers -A
, Zeke's manager asked him to conduct research on social media promotional strategies
and write report detailing his recommendations for incorporating these strategies into
the company's overall promotional plan. Based on his manager's instructions, Zeke
should organize the contents of his report in __________ order.
A. deductive
B. chronological
C. geographical
D. value - Answers -A
What form of communication is best for a manager to use if s/he wants to obtain
immediate feedback from employees and gauge their nonverbal cues?
A. Face-to-face meeting
B. Audio conference
C. Online chat room
D. Intranet message board - Answers -A
When customers ask questions or have complaints about business's procedures,
employees need to be able to
A. refer the customers to management.
B. give the customers booklet to ared.
C. call a supervisor for help.
D. explain the business's policies. - Answers -D
Which is better customer for company to have: one who complains about poor service
or faulty product, or one who doesn't?
A. One who complains because s/he gives the company an opportunity to fix its
mistakes.
B. One who complains because then the company has an opportunity to explain why
the customer is wrong.
C. One who doesn't complain because fewer complaints cost the company aless
money.
D. One who doesn't complain because ait means s/he is satisfied. - Answers -A
Which of the following economic resources is responsible for combining the other
resources to produce goods and services:
A. Nonrenewable resources
B. Natural resources
C. Capital goods
D. Human resources - Answers -D
