SOLUTION MANUAL FOR
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
Chapter 1-18
Chapter 1: The Business and Society Relationship
Table of Contents
Purpose and Perspective of the Chapter ..................................................................................... 2
Cengage Supplements ................................................................................................................ 2
Chapter Objectives ...................................................................................................................... 2
Complete List of Chapter Activities and Assessments ................................................................. 2
Key Terms ................................................................................................................................... 3
What's New in This Chapter ........................................................................................................ 4
Chapter Outline ........................................................................................................................... 4
Discussion Questions .................................................................................................................. 5
Additional Activities and Assignments.......................................................................................... 8
Appendix ..................................................................................................................................... 9
Generic Rubrics.......................................................................................................................................... 9
Standard Writing Rubric ............................................................................................................................ 9
Standard Discussion Rubric ...................................................................................................................... 11
,Purpose and Perspective of the Chapter
The purpose of this chapter is to introduce some important basic concepts in the business and
society discussion, including pluralism, special-interest societies, business criticism, corporate
power, corporate social responsibility to stakeholders, and sustainability.
Cengage Supplements
The following product-level supplements provide additional information that may help you in
preparing your course. They are available in the Instructor Resource Center.
Instructor’s Manual
Transition Guide
Test Banks
PowerPoint Slides
Case Notes
Chapter Objectives
The following objectives are addressed in this chapter:
01.01 Define and explain business and society as foundational concepts. Describe how
society is viewed as the macroenvironment.
01.02 Explain the characteristics of a pluralistic society. Describe pluralism and identify its
attributes, strengths, and weaknesses.
01.03 Clarify what is a special-interest society and how it poses special challenges for
business.
01.04 Identify, discuss, and illustrate the factors leading up to business criticism and
corporate response. What is the general criticism of business? How may the balance
of power and responsibility be resolved?
01.05 Identify what is the changing social contract. Is it better or worse for stakeholders?
01.06 Make clear the major themes characterizing this book: managerial approach, business
ethics, sustainability, and stakeholder management.
Complete List of Chapter Activities and Assessments
For additional guidance, refer to the Teaching Online Guide.
Chapter PPT Slide Activity/Assessment Duration
Objective
1.1 2 Icebreaker: Business and You 10 minutes
1.1 7 Discussion: Corporate Ethics 15 minutes
1.2 20 Discussion: COVID-19 15 minutes
,1.4 23 Discussion: Business Criticism and Rising 15 minutes
Expectations
1.4 24 Discussion Levels of Power 15 minutes
1.4 26 Discussion: Iron Law of Responsibility 15 minutes
[return to top]
Key Terms
Affluence: the level of wealth, disposable income, and standard of living of the society
Business: the collection of private, commercially oriented (profit-oriented) organizations,
ranging in size from one-family proprietorships
Business ethics: ethical issues that arise in the commercial realm
Business power: the capacity or ability to produce an effect, have an impact, or to bring
influence to bear on a situation or people
Economic environment: the nature and direction of the economy in which business operates
Education: the process of receiving or giving systematic instruction, especially at a school or
university
Entitlement mentality: the general belief that individuals are owed something (e.g., a job, an
education, a living wage, or health care) just because they are a member of society
Iron Law of Responsibility: Whenever power and responsibility become substantially
out of balance, forces will be generated to bring them into closer balance.
Macroenvironment: the total environment outside the firm
Managerial approach: a focus on the three main themes of vital importance to managers,
organizations, and society today: business ethics, sustainability, and stakeholder management.
Nongovernmental organizations (NGOs): special-interest groups that may be organized on a
local, national, or international level
Pluralism: a diffusion of power among society’s many groups and organizations
Political environment: the processes by which laws get passed and officials get elected and all
other aspects of the interaction between firms, political practices, and government
Rights movement: a trend and pattern of rising expectations as to how people want to be
treated
Rising expectation: a belief or an outlook that each succeeding generation ought to have a
standard of living higher than that of its predecessor
Social contract: a set of reciprocal understandings and expectations that characterize the
relationship between major institutions
Social environment: the demographics, lifestyles, culture, and social values of the society
Social problem: a gap between society’s expectations of social conditions and the current
social realities
, Society:\community,\a\nation,\or\a\broad\grouping\of\people\with\common\traditions,\values,\institutio
ns,\and\collective\activities\and\interests
Special-
interest\society:\a\society\characterized\by\tens\of\thousands\of\special\interest\groups,\each\pu
rsuing\its\own\specific\agenda
Stakeholder\management:\the\management\of\integral\constituents\in\the\business\and\society\
relationship
Stakeholders:\individuals\or\groups\with\which\business\interacts\who\have\a\―stake,‖\or\v
ested\interest,\in\the\firm
Sustainability:\business’s\ability\to\survive\and\thrive\over\the\long\term
Sustainable\development:\a\pattern\of\resource\use\that\aims\to\meet\current\human\needs\whi
le\preserving\the\environment\so\that\these\needs\can\be\met\not\only\in\the\present\but\also\for\f
uture\generations
Technological\environment:\the\total\set\of\technology-
based\advancements\taking\place\in\society\and\the\world
[return\to\top]
What's\New\in\This\Chapter
The\following\elements\are\improvements\in\this\chapter\from\the\previous\edition:
The\key\terms\have\been\updated.
The\endnotes\have\been\updated.
The\topic\Business\and\society\relationship\(A-head)\is\updated.
The\box\spotlight\on\sustainability\has\been\updated.
Figure\1-2\from\the\previous\edition\has\been\renamed\as\Figure\1-1.
Figure\1-3\from\the\previous\edition\has\been\renamed\as\Figures\1-2.
Figure\1-4\from\the\previous\edition\has\been\renamed\as\Figure\1-3.
Image\1-2\is\revised.
The\heading\―Awareness\through\television,\movies,\the\internet,\and\social\media‖\has\b
een\renamed\to\―Awareness\through\various\media‖.
The\heading\―24/7\News\and\investigative\program‖\has\been\renamed\to\―24/7\T
elevision\programming‖.
The\heading\―Revolution\of\rising\expectations‖\is\renamed\to\―Rising\expectations‖.
Figure\1-3:\The\data\is\revised.
The\titles\of\―Ethics\in\Practice\Case‖\have\been\updated.
Title\of\figure\1-4\is\renamed.
[return\to\top]
Chapter\Outline
In\the\outline\below,\each\element\includes\references\(in\parentheses)\to\related\content.\“CH.#
#”\refers\to\the\chapter\objective;\“PPT\Slide\#”\refers\to\the\slide\number\in\the\PowerPoint\deck\f
or\this\chapter\(provided\in\the\PowerPoints\section\of\the\Instructor\Resource\Center);\and,\as\a
pplicable\for\each\discipline,\accreditation\or\certification\standards\(“BL\1.3.3”).\Introduce\the\ch
apter\and\use\the\Ice\Breaker\in\the\PPT\if\desired,\and\if\one\is\provided\for\this\chapter.\Review\
learning\objectives\for\Chapter\1.\(PPT\Slides\1–3).
Business & Society 11th Edition by Archie B. Carroll, Jill Brown
Chapter 1-18
Chapter 1: The Business and Society Relationship
Table of Contents
Purpose and Perspective of the Chapter ..................................................................................... 2
Cengage Supplements ................................................................................................................ 2
Chapter Objectives ...................................................................................................................... 2
Complete List of Chapter Activities and Assessments ................................................................. 2
Key Terms ................................................................................................................................... 3
What's New in This Chapter ........................................................................................................ 4
Chapter Outline ........................................................................................................................... 4
Discussion Questions .................................................................................................................. 5
Additional Activities and Assignments.......................................................................................... 8
Appendix ..................................................................................................................................... 9
Generic Rubrics.......................................................................................................................................... 9
Standard Writing Rubric ............................................................................................................................ 9
Standard Discussion Rubric ...................................................................................................................... 11
,Purpose and Perspective of the Chapter
The purpose of this chapter is to introduce some important basic concepts in the business and
society discussion, including pluralism, special-interest societies, business criticism, corporate
power, corporate social responsibility to stakeholders, and sustainability.
Cengage Supplements
The following product-level supplements provide additional information that may help you in
preparing your course. They are available in the Instructor Resource Center.
Instructor’s Manual
Transition Guide
Test Banks
PowerPoint Slides
Case Notes
Chapter Objectives
The following objectives are addressed in this chapter:
01.01 Define and explain business and society as foundational concepts. Describe how
society is viewed as the macroenvironment.
01.02 Explain the characteristics of a pluralistic society. Describe pluralism and identify its
attributes, strengths, and weaknesses.
01.03 Clarify what is a special-interest society and how it poses special challenges for
business.
01.04 Identify, discuss, and illustrate the factors leading up to business criticism and
corporate response. What is the general criticism of business? How may the balance
of power and responsibility be resolved?
01.05 Identify what is the changing social contract. Is it better or worse for stakeholders?
01.06 Make clear the major themes characterizing this book: managerial approach, business
ethics, sustainability, and stakeholder management.
Complete List of Chapter Activities and Assessments
For additional guidance, refer to the Teaching Online Guide.
Chapter PPT Slide Activity/Assessment Duration
Objective
1.1 2 Icebreaker: Business and You 10 minutes
1.1 7 Discussion: Corporate Ethics 15 minutes
1.2 20 Discussion: COVID-19 15 minutes
,1.4 23 Discussion: Business Criticism and Rising 15 minutes
Expectations
1.4 24 Discussion Levels of Power 15 minutes
1.4 26 Discussion: Iron Law of Responsibility 15 minutes
[return to top]
Key Terms
Affluence: the level of wealth, disposable income, and standard of living of the society
Business: the collection of private, commercially oriented (profit-oriented) organizations,
ranging in size from one-family proprietorships
Business ethics: ethical issues that arise in the commercial realm
Business power: the capacity or ability to produce an effect, have an impact, or to bring
influence to bear on a situation or people
Economic environment: the nature and direction of the economy in which business operates
Education: the process of receiving or giving systematic instruction, especially at a school or
university
Entitlement mentality: the general belief that individuals are owed something (e.g., a job, an
education, a living wage, or health care) just because they are a member of society
Iron Law of Responsibility: Whenever power and responsibility become substantially
out of balance, forces will be generated to bring them into closer balance.
Macroenvironment: the total environment outside the firm
Managerial approach: a focus on the three main themes of vital importance to managers,
organizations, and society today: business ethics, sustainability, and stakeholder management.
Nongovernmental organizations (NGOs): special-interest groups that may be organized on a
local, national, or international level
Pluralism: a diffusion of power among society’s many groups and organizations
Political environment: the processes by which laws get passed and officials get elected and all
other aspects of the interaction between firms, political practices, and government
Rights movement: a trend and pattern of rising expectations as to how people want to be
treated
Rising expectation: a belief or an outlook that each succeeding generation ought to have a
standard of living higher than that of its predecessor
Social contract: a set of reciprocal understandings and expectations that characterize the
relationship between major institutions
Social environment: the demographics, lifestyles, culture, and social values of the society
Social problem: a gap between society’s expectations of social conditions and the current
social realities
, Society:\community,\a\nation,\or\a\broad\grouping\of\people\with\common\traditions,\values,\institutio
ns,\and\collective\activities\and\interests
Special-
interest\society:\a\society\characterized\by\tens\of\thousands\of\special\interest\groups,\each\pu
rsuing\its\own\specific\agenda
Stakeholder\management:\the\management\of\integral\constituents\in\the\business\and\society\
relationship
Stakeholders:\individuals\or\groups\with\which\business\interacts\who\have\a\―stake,‖\or\v
ested\interest,\in\the\firm
Sustainability:\business’s\ability\to\survive\and\thrive\over\the\long\term
Sustainable\development:\a\pattern\of\resource\use\that\aims\to\meet\current\human\needs\whi
le\preserving\the\environment\so\that\these\needs\can\be\met\not\only\in\the\present\but\also\for\f
uture\generations
Technological\environment:\the\total\set\of\technology-
based\advancements\taking\place\in\society\and\the\world
[return\to\top]
What's\New\in\This\Chapter
The\following\elements\are\improvements\in\this\chapter\from\the\previous\edition:
The\key\terms\have\been\updated.
The\endnotes\have\been\updated.
The\topic\Business\and\society\relationship\(A-head)\is\updated.
The\box\spotlight\on\sustainability\has\been\updated.
Figure\1-2\from\the\previous\edition\has\been\renamed\as\Figure\1-1.
Figure\1-3\from\the\previous\edition\has\been\renamed\as\Figures\1-2.
Figure\1-4\from\the\previous\edition\has\been\renamed\as\Figure\1-3.
Image\1-2\is\revised.
The\heading\―Awareness\through\television,\movies,\the\internet,\and\social\media‖\has\b
een\renamed\to\―Awareness\through\various\media‖.
The\heading\―24/7\News\and\investigative\program‖\has\been\renamed\to\―24/7\T
elevision\programming‖.
The\heading\―Revolution\of\rising\expectations‖\is\renamed\to\―Rising\expectations‖.
Figure\1-3:\The\data\is\revised.
The\titles\of\―Ethics\in\Practice\Case‖\have\been\updated.
Title\of\figure\1-4\is\renamed.
[return\to\top]
Chapter\Outline
In\the\outline\below,\each\element\includes\references\(in\parentheses)\to\related\content.\“CH.#
#”\refers\to\the\chapter\objective;\“PPT\Slide\#”\refers\to\the\slide\number\in\the\PowerPoint\deck\f
or\this\chapter\(provided\in\the\PowerPoints\section\of\the\Instructor\Resource\Center);\and,\as\a
pplicable\for\each\discipline,\accreditation\or\certification\standards\(“BL\1.3.3”).\Introduce\the\ch
apter\and\use\the\Ice\Breaker\in\the\PPT\if\desired,\and\if\one\is\provided\for\this\chapter.\Review\
learning\objectives\for\Chapter\1.\(PPT\Slides\1–3).
