CVS Module 800141- Annual
Responsibilities and expectations
You must always check the expiration date on what three?
Dairy, children's remedies and baby feeding
Aside from weekly dated merchandise reviews, product rotation sold be completed during
which tasks?
Stocking promo, quick pick, delivery day, planograms
Which two of the following could be a consequence when the manager fails to report a
potential violation of law or company policy, committed by a colleague under their
supervision?
Disciplinary action, termination
Mr. Richard is returning a box of Betty Crocker yellow cake mix, but you notice the nutrition
facts panel is turn and hard to read. What soups you do?
Process the return, ave place the box of cake mix with damages for processing
Mrs. O'Donnell is returning an unopened bag of Gold Emblem Abound Heavenly Light
Popcorn. You check the expiration and notice it expired on 5/28/2019. What should you do?
Process the return, and place the box of popcorn with damages for processing.
Mrs. Swanson comes in to return a bottle of vitamins that she says wasn't used, but you
notice the seal over the mouth of the bottle is broken. What should you do?
Process the return and place it with damages for processing.
Process must be conveyed clearly to the customer. Select 3 ways that is done.
On the product.On the shelf coding label.On the sign.
As you are putting out of stock in the aisle with paper goods, a customer approaches you with
this weeks circular that advertises all single paper towels are buy one get 50% off. She noticed
the sign says buy one get one free. What should you do?
After satisfying the customer, by giving her the posted price, replace the incorrect sale sign and
correct any inaccurate shelf labels.
,A number of additional checks were put in place to monitor and improve pricing accuracy,
what is not considered one of these?
When it comes to price discrepancies select the three tasks that you may gave to complete to
make a correction.
Reprice the product, replace a shelf label, change a sale sign.
If a customer questions the need to present an ID for the purchase of cough syrup containing
DXM, which of the following are appropriate responses?
Proper identification for the purchase of alcohol, DXM, inhalants or lottery products included
which of the following?
A US, Canadian, me Mexican drivers license/state issued ID
US passport (SHOULD BE 3 ANSWERS!)
Monica, a pharmacy intern in your store, unfortunately sold a restricted product to a minor
due to the fact she didn't validate the minors ID. What are the potential outcomes for her?
She could get disciplinary action, including termination of employment.
If a customer appears to be underage of 27 and is unable to produce a valid ID for the
purchase of restricted products you should:
Advise the customer that since they cannot provide a valid ID you cannot ring up the sale.
If a customer questions the need to provide proof of sage for the purchase of their cough
medicine you should:
The long one.
When it comes to prescription filling, the pharmacy must maintain 3 files that consist of?
Files for each level of RX
When it cones to prescription filling, the pharmacy manager must ensure the hardcopy
controlled prescriptions must be:
The one with each day.
You are entering a prescription for a new mid-level practitioner prescription. Which 3 options
soups you complete to validate?
Perform a prescriber search by the NPI/DEA
Ensure the physician records selected matches make, NPI/DEA and address noted on the RX
Call the prescribers office for clarification
, To be valid, a prescription must have been issued for a _______ medical purpose by a
prescriber acting in the __________ of their professional practice.
Legitimate, usual course
Third party payer lock-in programs can use restrictions to limit inappropriate use. Select 3
examples.
Beginnings of correct answers: Requires, Requires, Prohibits.
Which 2 of the following must be completed when the pharmacy is notified of a lock-in
patient?
Beginnings of correct answers: Add, Review
If you have questions regarding the list of required data elements for a prescription, you need
to refer to the _________ on ____________.
CVS pharmacy accepting prescription policy, RxNet
A business looking man and woman approach the pharmacy and state that they are DEA
inspectors. As a pharmacy tech, you would?
The long one
You see a colleague that violated policy procedure. What world you do?
Address individually and notify management
Select the steps you take to verify the prescription is valid
ALL
Controlled substances may be the target of attempted thefts. Any suspected breach of
pharmacy security must be reported to
Pharmacist on duty, district leader/pharmacy supervisor, law enforcement, ASSET PROTECTION
Drug seeker and criminals may alter or forge prescriptions in a variety of ways. Select 3
All but doctor calling in RX
Select the step that does not to be completed when a prescription is confirmed to be forged
Notify the cvs security department
Pharmacy outside vendors have restricted access
True
Responsibilities and expectations
You must always check the expiration date on what three?
Dairy, children's remedies and baby feeding
Aside from weekly dated merchandise reviews, product rotation sold be completed during
which tasks?
Stocking promo, quick pick, delivery day, planograms
Which two of the following could be a consequence when the manager fails to report a
potential violation of law or company policy, committed by a colleague under their
supervision?
Disciplinary action, termination
Mr. Richard is returning a box of Betty Crocker yellow cake mix, but you notice the nutrition
facts panel is turn and hard to read. What soups you do?
Process the return, ave place the box of cake mix with damages for processing
Mrs. O'Donnell is returning an unopened bag of Gold Emblem Abound Heavenly Light
Popcorn. You check the expiration and notice it expired on 5/28/2019. What should you do?
Process the return, and place the box of popcorn with damages for processing.
Mrs. Swanson comes in to return a bottle of vitamins that she says wasn't used, but you
notice the seal over the mouth of the bottle is broken. What should you do?
Process the return and place it with damages for processing.
Process must be conveyed clearly to the customer. Select 3 ways that is done.
On the product.On the shelf coding label.On the sign.
As you are putting out of stock in the aisle with paper goods, a customer approaches you with
this weeks circular that advertises all single paper towels are buy one get 50% off. She noticed
the sign says buy one get one free. What should you do?
After satisfying the customer, by giving her the posted price, replace the incorrect sale sign and
correct any inaccurate shelf labels.
,A number of additional checks were put in place to monitor and improve pricing accuracy,
what is not considered one of these?
When it comes to price discrepancies select the three tasks that you may gave to complete to
make a correction.
Reprice the product, replace a shelf label, change a sale sign.
If a customer questions the need to present an ID for the purchase of cough syrup containing
DXM, which of the following are appropriate responses?
Proper identification for the purchase of alcohol, DXM, inhalants or lottery products included
which of the following?
A US, Canadian, me Mexican drivers license/state issued ID
US passport (SHOULD BE 3 ANSWERS!)
Monica, a pharmacy intern in your store, unfortunately sold a restricted product to a minor
due to the fact she didn't validate the minors ID. What are the potential outcomes for her?
She could get disciplinary action, including termination of employment.
If a customer appears to be underage of 27 and is unable to produce a valid ID for the
purchase of restricted products you should:
Advise the customer that since they cannot provide a valid ID you cannot ring up the sale.
If a customer questions the need to provide proof of sage for the purchase of their cough
medicine you should:
The long one.
When it comes to prescription filling, the pharmacy must maintain 3 files that consist of?
Files for each level of RX
When it cones to prescription filling, the pharmacy manager must ensure the hardcopy
controlled prescriptions must be:
The one with each day.
You are entering a prescription for a new mid-level practitioner prescription. Which 3 options
soups you complete to validate?
Perform a prescriber search by the NPI/DEA
Ensure the physician records selected matches make, NPI/DEA and address noted on the RX
Call the prescribers office for clarification
, To be valid, a prescription must have been issued for a _______ medical purpose by a
prescriber acting in the __________ of their professional practice.
Legitimate, usual course
Third party payer lock-in programs can use restrictions to limit inappropriate use. Select 3
examples.
Beginnings of correct answers: Requires, Requires, Prohibits.
Which 2 of the following must be completed when the pharmacy is notified of a lock-in
patient?
Beginnings of correct answers: Add, Review
If you have questions regarding the list of required data elements for a prescription, you need
to refer to the _________ on ____________.
CVS pharmacy accepting prescription policy, RxNet
A business looking man and woman approach the pharmacy and state that they are DEA
inspectors. As a pharmacy tech, you would?
The long one
You see a colleague that violated policy procedure. What world you do?
Address individually and notify management
Select the steps you take to verify the prescription is valid
ALL
Controlled substances may be the target of attempted thefts. Any suspected breach of
pharmacy security must be reported to
Pharmacist on duty, district leader/pharmacy supervisor, law enforcement, ASSET PROTECTION
Drug seeker and criminals may alter or forge prescriptions in a variety of ways. Select 3
All but doctor calling in RX
Select the step that does not to be completed when a prescription is confirmed to be forged
Notify the cvs security department
Pharmacy outside vendors have restricted access
True
