Operations and Supply Chain
i i i
Management
i
SOLUTION MANUAL i
Operations and Supply Chain Management, 17th
i i i i i
i Edition by F. Robert Jacobs and Richard Chase
i i i i i i i
Chapters 1 - 22 | Complete
i i i i i
1-1
, Operations and Supply Chain Management
i i i i
TABLEOFCONTENTS i i
Chapter i1: iIntroduction
Chapter i2: iStrategy
Chapter i3: iDesign iof iProducts iand
Services i Chapter i4: iProjects
i
Chapter i5: iStrategic iCapacity
Management i Chapter i6: iLearning
i
Curves
i
Chapter i7: iManufacturing iProcesses
i Chapter i8: iFacility iLayout
Chapter i9: iService iProcesses
Chapter i10: iWaiting iLine iAnalysis iand
Simulation i Chapter i11: iProcess iDesign iand
i
Analysis
i
Chapter i12: iQuality iManagement
i Chapter i13: iStatistical iQuality iControl
i Chapter i14: iLean iSupply iChains
Chapter i15: iLogistics iand iDistribution
Management i Chapter i16: iGlobal iSourcing iand
i
Procurement i Chapter i17: iThe iInternet iof iThings
i
and iERP i i Chapter i18: iForecasting
i
Chapter i19: iSales iand iOperations
1-2
,Planning i Chapter i20: iInventory
i
Management
i
Chapter i21: iMaterial iRequirements iPlanning
i Chapter i22: iWorkcenter iScheduling
1-3
, Operations and Supply Chain Management
i i i i
CHAPTER 1 i
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
i i i i
Discussion iQuestions
1. Using iExhibit i1.3 ias ia imodel, idescribe ithe isource-make-deliver-return
irelationships iin ithe i following isystems:
a. An iairline
Source: i Aircraft imanufacturer, iin-flight ifood, irepair iparts, icomputer isystems
Make: iAircraft iand iflight icrew ischeduling, iground iservices iprovided iat iairports, iaircraft
i maintenance iand irepair
Deliver: iOutbound iand iarriving ipassenger iservice, ibaggage ihandling
i Return: iResolve iany ipost-service iissues isuch ias ilost ior idamaged iluggage
b. An iautomobile imanufacturer
Source: i Suppliers iof icomponents iand iraw imaterials
Make: iManufacturing iof ivehicles iand icomponents ior isubassemblies ito ibe isold ias
ispare i parts
Deliver: iDelivery ito iand isales ifrom idealerships, idelivery iof ispare iparts ito ithe
iwholesale i system
Return: i Warranty iand irecall irepairs, itrade-ins
c. A ihospital
Source: iMedical isupplies, icleaning iservices, idisposal iservices, ifood iservices, iqualified
i personnel
Make: i Inpatient irooms, ioutpatient iclinics, iemergency iroom, ioperating irooms
Deliver: iScheduling ipatients, iproviding itreatment, iambulance iservice, ifamily
icounseling i Return: iBilling ierrors, ifollow iup ivisits
d. An iinsurance icompany
Source: i Supplies ineeded ifor ithe ioffice, iunderwriters, ilegal iauthority ito ioperate
1-4
i i i
Management
i
SOLUTION MANUAL i
Operations and Supply Chain Management, 17th
i i i i i
i Edition by F. Robert Jacobs and Richard Chase
i i i i i i i
Chapters 1 - 22 | Complete
i i i i i
1-1
, Operations and Supply Chain Management
i i i i
TABLEOFCONTENTS i i
Chapter i1: iIntroduction
Chapter i2: iStrategy
Chapter i3: iDesign iof iProducts iand
Services i Chapter i4: iProjects
i
Chapter i5: iStrategic iCapacity
Management i Chapter i6: iLearning
i
Curves
i
Chapter i7: iManufacturing iProcesses
i Chapter i8: iFacility iLayout
Chapter i9: iService iProcesses
Chapter i10: iWaiting iLine iAnalysis iand
Simulation i Chapter i11: iProcess iDesign iand
i
Analysis
i
Chapter i12: iQuality iManagement
i Chapter i13: iStatistical iQuality iControl
i Chapter i14: iLean iSupply iChains
Chapter i15: iLogistics iand iDistribution
Management i Chapter i16: iGlobal iSourcing iand
i
Procurement i Chapter i17: iThe iInternet iof iThings
i
and iERP i i Chapter i18: iForecasting
i
Chapter i19: iSales iand iOperations
1-2
,Planning i Chapter i20: iInventory
i
Management
i
Chapter i21: iMaterial iRequirements iPlanning
i Chapter i22: iWorkcenter iScheduling
1-3
, Operations and Supply Chain Management
i i i i
CHAPTER 1 i
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
i i i i
Discussion iQuestions
1. Using iExhibit i1.3 ias ia imodel, idescribe ithe isource-make-deliver-return
irelationships iin ithe i following isystems:
a. An iairline
Source: i Aircraft imanufacturer, iin-flight ifood, irepair iparts, icomputer isystems
Make: iAircraft iand iflight icrew ischeduling, iground iservices iprovided iat iairports, iaircraft
i maintenance iand irepair
Deliver: iOutbound iand iarriving ipassenger iservice, ibaggage ihandling
i Return: iResolve iany ipost-service iissues isuch ias ilost ior idamaged iluggage
b. An iautomobile imanufacturer
Source: i Suppliers iof icomponents iand iraw imaterials
Make: iManufacturing iof ivehicles iand icomponents ior isubassemblies ito ibe isold ias
ispare i parts
Deliver: iDelivery ito iand isales ifrom idealerships, idelivery iof ispare iparts ito ithe
iwholesale i system
Return: i Warranty iand irecall irepairs, itrade-ins
c. A ihospital
Source: iMedical isupplies, icleaning iservices, idisposal iservices, ifood iservices, iqualified
i personnel
Make: i Inpatient irooms, ioutpatient iclinics, iemergency iroom, ioperating irooms
Deliver: iScheduling ipatients, iproviding itreatment, iambulance iservice, ifamily
icounseling i Return: iBilling ierrors, ifollow iup ivisits
d. An iinsurance icompany
Source: i Supplies ineeded ifor ithe ioffice, iunderwriters, ilegal iauthority ito ioperate
1-4
