SALESFORCE ADMIN CERTIFICATION
EXAM PRACTICE QUESTIONS WITH
CORRECT ANSWERS
1. bWhen bworking bon bopportunities, bsales brepresentatives bat
Universal bContainers bneed bto bunderstand bhow btheir bpeers bhave bsuccessfully
bmanaged bother bopportunities bwith bcomparable bproducts, bcompeting bagainst bthe
bsame bcompetitors. bWhich bfeature bshould ba bsystem badministrator buse bto bfacilitate
bthem? bChoose b2 banswers
A. bBig bdeal balerts
B. bChatter bgroups
C. bSimilar bopportunities
D. bOpportunity bupdate breminders b- bcorrect banswer✔✔B. bChatter bgroups
C. bSimilar
opportunities
2 b.A bsystem badministrator bhas bcreated ba bformula bfield bon ba blead bobject bto
bcalculate ba bnumber. bHow bcan bthe bnumerical bvalue bbe bmapped bto bthe baccount
brecord bupon blead bconversion?
A. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba bnumber bfield bon bthe
baccount brecord
B. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba broll-up bsummary bfield bon
bthe baccount brecord
C. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba bformula bfield bon bthe
baccount brecord
D. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba bstandard bfield bon bthe
baccount brecord b- bcorrect banswer✔✔A. bThe blead bformula bfield bvalue bcan bbe
bmapped bto ba bnumber bfield bon bthe baccount brecord
3. bWhich bfield btype bcan bbe bused bas ban bexternal bID? b
Choose b3:
A. bText bfield
B. bEmail bfield
C. bURL bfield
,D. bNumber bfield
E. bFormula bfield b- bcorrect banswer✔✔A. bText bfield
B. bEmail bfield
D. bNumber bfield
For beach bobject bthat bcan bhave bcustom bfields byou bcan bset bup bto bthree bcustom
btext, bnumber, bor bemail bfields bas bexternal bIDs. bAn bexternal bID bfield bcontains
brecord bidentifiers bfrom ba bsystem boutside bof bSalesforce
Source: bhttps://help.salesforce.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&language=en
4. bWhich bschedule btype bcan bbe bdefined bfor ba bproduct? bChoose b2:
A. bRevenue
B. bProduction
C. bQuantity
D. bForecast b- bcorrect banswer✔✔A. bRevenue
C. bQuantity
5. bWhich buser bis blisted bin bthe bcase bhistory brelated blist bfor bcase bchanges bmade
bfor bassignment band bescalation brules?
A. bThe bowner bof bthe bcase bwhen bthe brule bwas btriggered
B. bThe bdefault bcase bowner bspecified bin bthe bassignment bor bescalation brule
C. bThe buser bwho bcreated bthe bassignment bor bescalation brule
D. bThe bautomated bcase buser bspecified bin bthe bsupport bsettings b- bcorrect
banswer✔✔D. bThe bautomated bcase buser bspecified bin bthe bsupport bsettings
6. bWhat bcan bbe btransferred bfrom bone buser bto banother buser bduring ba bmass
btransfer bof baccount brecords?
Choose b3 banswers:
A. bOpen bactivities
B. bClosed bactivities
C. bOpen bcases
D. bRelated bcustom bobject brecords
E. bClosed bcases b- bcorrect banswer✔✔A. bOpen bActivities
C. bOpen bCases
E. bClosed bCases
7. bA bsales buser bat bUniversal bContainers bhas bupdated bthe bopportunity bstage bfor
ban bopportunity bin bthe bpipeline.
What bmay bbe bupdated bas ba bresult bof bthe bstatus bchange?
, Choose b2 banswers
A. bSales bquota
B. bAmount brating
C. bForecast bcategory
D. bProbability b- bcorrect banswer✔✔C. bForecast bCategory
D. bProbability
8. bWhat btask bcan ba bdelegated badministrator bperform?
Choose b3 banswers:
A. bManage busers bwithin bspecified broles
B. bCreate bnew buser bprofiles
C. bReset bpasswords bfor ball busers
D. bLog bin bas ba buser bwho bhas bgranted blogin baccess
E. bManage bspecified bcustom bobjects b- bcorrect banswer✔✔A. bManage busers bwithin
bspecified broles
D. bLog bin bas ba buser bwho bhas bgranted blogin baccess
E. bManage bspecified bcustom bobjects
9. bWhich bdata bcan bbe bhighlighted bin ba breport busing
conditional bhighlighting?
Choose b3 banswers:
A. bGrand btotals
B. bSummarized btotals
C. bData bfields
E. bGrouped bby bfield bnames
F. bSummary bformula b- bcorrect banswer✔✔A. bGrand bTotals
B. bSummarized btotals
C. bData bfields
10. bA buser breceived ban berror bmessage bwhen battempting bto blog binto bSalesforce.
bWhat bis bthe bfirst bstep bthe bSalesforce badministrator bwould btake bto btroubleshoot
bthe bproblem?
A. bReset bthe bpassword
B. bUnlock bthe buser
C. bChange bthe blogin bIP branges
D. bView bthe blogin bhistory b- bcorrect banswer✔✔D. bView bthe blog bin bhistory
11. bThe bmarketing bteam bat bUniversal bContainers buse ba bweb bto blead bform bto
bcapture bleads bfrom bits bwebsite band ba blead bassignment brule bto bassign bthe bleads
bto bthe bappropriate bsales brepresentatives. b
How bcan ba bsystem badministrator bensure bthat ball bleads bare bhandled beven bwhen
bthey bdo bnot bmeet bthe bassignment bcriteria?
EXAM PRACTICE QUESTIONS WITH
CORRECT ANSWERS
1. bWhen bworking bon bopportunities, bsales brepresentatives bat
Universal bContainers bneed bto bunderstand bhow btheir bpeers bhave bsuccessfully
bmanaged bother bopportunities bwith bcomparable bproducts, bcompeting bagainst bthe
bsame bcompetitors. bWhich bfeature bshould ba bsystem badministrator buse bto bfacilitate
bthem? bChoose b2 banswers
A. bBig bdeal balerts
B. bChatter bgroups
C. bSimilar bopportunities
D. bOpportunity bupdate breminders b- bcorrect banswer✔✔B. bChatter bgroups
C. bSimilar
opportunities
2 b.A bsystem badministrator bhas bcreated ba bformula bfield bon ba blead bobject bto
bcalculate ba bnumber. bHow bcan bthe bnumerical bvalue bbe bmapped bto bthe baccount
brecord bupon blead bconversion?
A. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba bnumber bfield bon bthe
baccount brecord
B. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba broll-up bsummary bfield bon
bthe baccount brecord
C. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba bformula bfield bon bthe
baccount brecord
D. bThe blead bformula bfield bvalue bcan bbe bmapped bto ba bstandard bfield bon bthe
baccount brecord b- bcorrect banswer✔✔A. bThe blead bformula bfield bvalue bcan bbe
bmapped bto ba bnumber bfield bon bthe baccount brecord
3. bWhich bfield btype bcan bbe bused bas ban bexternal bID? b
Choose b3:
A. bText bfield
B. bEmail bfield
C. bURL bfield
,D. bNumber bfield
E. bFormula bfield b- bcorrect banswer✔✔A. bText bfield
B. bEmail bfield
D. bNumber bfield
For beach bobject bthat bcan bhave bcustom bfields byou bcan bset bup bto bthree bcustom
btext, bnumber, bor bemail bfields bas bexternal bIDs. bAn bexternal bID bfield bcontains
brecord bidentifiers bfrom ba bsystem boutside bof bSalesforce
Source: bhttps://help.salesforce.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&language=en
4. bWhich bschedule btype bcan bbe bdefined bfor ba bproduct? bChoose b2:
A. bRevenue
B. bProduction
C. bQuantity
D. bForecast b- bcorrect banswer✔✔A. bRevenue
C. bQuantity
5. bWhich buser bis blisted bin bthe bcase bhistory brelated blist bfor bcase bchanges bmade
bfor bassignment band bescalation brules?
A. bThe bowner bof bthe bcase bwhen bthe brule bwas btriggered
B. bThe bdefault bcase bowner bspecified bin bthe bassignment bor bescalation brule
C. bThe buser bwho bcreated bthe bassignment bor bescalation brule
D. bThe bautomated bcase buser bspecified bin bthe bsupport bsettings b- bcorrect
banswer✔✔D. bThe bautomated bcase buser bspecified bin bthe bsupport bsettings
6. bWhat bcan bbe btransferred bfrom bone buser bto banother buser bduring ba bmass
btransfer bof baccount brecords?
Choose b3 banswers:
A. bOpen bactivities
B. bClosed bactivities
C. bOpen bcases
D. bRelated bcustom bobject brecords
E. bClosed bcases b- bcorrect banswer✔✔A. bOpen bActivities
C. bOpen bCases
E. bClosed bCases
7. bA bsales buser bat bUniversal bContainers bhas bupdated bthe bopportunity bstage bfor
ban bopportunity bin bthe bpipeline.
What bmay bbe bupdated bas ba bresult bof bthe bstatus bchange?
, Choose b2 banswers
A. bSales bquota
B. bAmount brating
C. bForecast bcategory
D. bProbability b- bcorrect banswer✔✔C. bForecast bCategory
D. bProbability
8. bWhat btask bcan ba bdelegated badministrator bperform?
Choose b3 banswers:
A. bManage busers bwithin bspecified broles
B. bCreate bnew buser bprofiles
C. bReset bpasswords bfor ball busers
D. bLog bin bas ba buser bwho bhas bgranted blogin baccess
E. bManage bspecified bcustom bobjects b- bcorrect banswer✔✔A. bManage busers bwithin
bspecified broles
D. bLog bin bas ba buser bwho bhas bgranted blogin baccess
E. bManage bspecified bcustom bobjects
9. bWhich bdata bcan bbe bhighlighted bin ba breport busing
conditional bhighlighting?
Choose b3 banswers:
A. bGrand btotals
B. bSummarized btotals
C. bData bfields
E. bGrouped bby bfield bnames
F. bSummary bformula b- bcorrect banswer✔✔A. bGrand bTotals
B. bSummarized btotals
C. bData bfields
10. bA buser breceived ban berror bmessage bwhen battempting bto blog binto bSalesforce.
bWhat bis bthe bfirst bstep bthe bSalesforce badministrator bwould btake bto btroubleshoot
bthe bproblem?
A. bReset bthe bpassword
B. bUnlock bthe buser
C. bChange bthe blogin bIP branges
D. bView bthe blogin bhistory b- bcorrect banswer✔✔D. bView bthe blog bin bhistory
11. bThe bmarketing bteam bat bUniversal bContainers buse ba bweb bto blead bform bto
bcapture bleads bfrom bits bwebsite band ba blead bassignment brule bto bassign bthe bleads
bto bthe bappropriate bsales brepresentatives. b
How bcan ba bsystem badministrator bensure bthat ball bleads bare bhandled beven bwhen
bthey bdo bnot bmeet bthe bassignment bcriteria?
