MAN 4504 EXAM 1 QUESTIONS WITH
ANSWERS 100% PASS
operations management - ANSWER the set of activities that create value in the form of
goods and services by transforming inputs into outputs, that can be used by a customer
- focuses on how product is made not what is done with product after
- allow firm to acquire, make, and distribute products and services as effectively and
efficiently as possible
transformation process - ANSWER The process that converts resources(raw materials,
labor, other inputs) into finished goods and services
Supply Chain Management - ANSWER management of the flow and storage of raw
materials and goods from the point of origin to the point of consumption.
- how a company gets raw materials and how they deliver a finished good to customer
- SCM has allowed complex and attainable products to become more affordable and
available to the masses. Assembly line helped make manufacturing cars cheaper for the
masses
goals of operations manager - ANSWER 1. give customers what they want, when they
want it, and for an affordable price
2. make a profit for the company
3. make decisions necessary to achieve goals 1 & 2
Ten critical decisions - ANSWER 1. Service and production design
2. Quality management
3. Process and capacity design
4. Location
5. Layout design
, 6. Human resources and job design
7. Supply chain management
8. Inventory management and material requirement planning(JIT decision)
9. Intermediate and short term scheduling
10. Maintenance
DETAILS on Ten critical decisions - ANSWER 1. Service and production design: what
goods and services should companies offer and how should we go about designing
them?
2. Quality management: it's about managing customer satisfaction and impacts costs
and services. How do we define quality and who is responsible for it?
3. Process and capacity design: what processes and capacity are required for making
our products and what tech/equipment is needed?
4. Location: where should facility be location, what criteria should location be based on?
Goods manufactures usually locate close to their supplier and then distribute to
customer, service providers locate close to customers
5. Layout design: design how facility should be arranged and how material will flow to
meet desired goal--> Deciding how large the facility must be to meet operations plan.
ASSEMBLY LINES.
6. Human resources and job design: provide reasonable and safe work environment and
how much employees should produce/ how much should we pay them.
7. Supply chain management: will we make or buy a given component? Who are our
suppliers? Who can we integrate into our system?
8. Inventory management and material requirement planning(JIT decision): decide how
ANSWERS 100% PASS
operations management - ANSWER the set of activities that create value in the form of
goods and services by transforming inputs into outputs, that can be used by a customer
- focuses on how product is made not what is done with product after
- allow firm to acquire, make, and distribute products and services as effectively and
efficiently as possible
transformation process - ANSWER The process that converts resources(raw materials,
labor, other inputs) into finished goods and services
Supply Chain Management - ANSWER management of the flow and storage of raw
materials and goods from the point of origin to the point of consumption.
- how a company gets raw materials and how they deliver a finished good to customer
- SCM has allowed complex and attainable products to become more affordable and
available to the masses. Assembly line helped make manufacturing cars cheaper for the
masses
goals of operations manager - ANSWER 1. give customers what they want, when they
want it, and for an affordable price
2. make a profit for the company
3. make decisions necessary to achieve goals 1 & 2
Ten critical decisions - ANSWER 1. Service and production design
2. Quality management
3. Process and capacity design
4. Location
5. Layout design
, 6. Human resources and job design
7. Supply chain management
8. Inventory management and material requirement planning(JIT decision)
9. Intermediate and short term scheduling
10. Maintenance
DETAILS on Ten critical decisions - ANSWER 1. Service and production design: what
goods and services should companies offer and how should we go about designing
them?
2. Quality management: it's about managing customer satisfaction and impacts costs
and services. How do we define quality and who is responsible for it?
3. Process and capacity design: what processes and capacity are required for making
our products and what tech/equipment is needed?
4. Location: where should facility be location, what criteria should location be based on?
Goods manufactures usually locate close to their supplier and then distribute to
customer, service providers locate close to customers
5. Layout design: design how facility should be arranged and how material will flow to
meet desired goal--> Deciding how large the facility must be to meet operations plan.
ASSEMBLY LINES.
6. Human resources and job design: provide reasonable and safe work environment and
how much employees should produce/ how much should we pay them.
7. Supply chain management: will we make or buy a given component? Who are our
suppliers? Who can we integrate into our system?
8. Inventory management and material requirement planning(JIT decision): decide how
