DEDUCTIBLE CERTIFICATION EVALUATION
EXAMS 2025 QUESTIONS WITH ACCURATE
ELABORATED SOLUTION
◉ PCPs. Answer: State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates and
material pricing levels that
reflect prevailing prices in that area. PCPs are determined by analyzing
information provided by
repairers that meet the Equipment/Capabilities Criteria listed on the
Repair Facility Survey form
◉ Select Service Program. Answer: In some market areas, repairers have
been selected to participate in State Farm's Select Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and
estimate vehicle damage
◉ Paintless Dent repair. Answer: Paintless Dent Repair (PDR) is an
industry recognized repair process that involves the removal
of
, hail dents or other types of damage from metal exterior surface panels
without disturbing the
vehicle's finish. In most cases, this procedure involves the use of
specialized tools to apply
pressure to the backside of the panel to remove surface imperfections.
Other techniques may be
used to repair damage from the topside of the panel, depending on the
size and location of the
damage. By using either of these techniques, the technician is able to
restore panel appearance
which eliminates the need for refinishing the panel's surface area.
The PDR process is often used to repair hail damage or other similar
dents that occur when an
outer panel strikes (or is struck by) an object that has not compromised
the finish of the panel.
Since the outer finish of the panel has not been disturbed, it eliminates
the refinishing process
and may allow for repairs to be completed in a more timely and cost
effective manner.
◉ ICAR. Answer: Inter Industry Conference on Auto Collision Repair.
◉ Determining Repair Costs. Answer: The prices we pay for most repair
operations will be determined from printed or electronic