USPS Exam 421 Window Clerk Exam | All
Questions and Correct Answers | Verified
Answers | Graded A+ | Just Released
Postal service employees operate under a mandate to protect and preserve the
mail paced in its: ---------CORRECT ANSWER-----------------Custody
What are 4 violations of security and sanctity of the mail ---------CORRECT
ANSWER-----------------Theft, Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: --
-------CORRECT ANSWER-----------------Deliver 1st Impression
Type of communication that can enhance or contradict messages: ---------
CORRECT ANSWER-----------------Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:
---------CORRECT ANSWER-----------------A+GIST
,Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service? ---------CORRECT ANSWER-----------------To instill customer
confidence
Successful sales transactions occur when the SSA: ---------CORRECT ANSWER--------
---------Makes an informed mutual decision with customer on products and
services
What is the most positive way to impact customer perception of the post office? -
--------CORRECT ANSWER-----------------Provide world class service
The US Postal Service is the only delivery that reaches: ---------CORRECT ANSWER--
---------------Every address in the nation 6 days a week
An organized workstation creates a more __________________ workpace ---------
CORRECT ANSWER-----------------Effiecient
How a SSA conducts themselves on the job effects the? ---------CORRECT ANSWER-
----------------Postal Brand
,An active listening technique used to create a successful transaction is called ------
---CORRECT ANSWER-----------------Clarifying
One of the first things a customer notices about a SSA is ---------CORRECT
ANSWER-----------------Personal Appearance
The primary law enforcement for USPS is the ---------CORRECT ANSWER---------------
--United States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is ---------CORRECT
ANSWER-----------------Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer? ---------CORRECT ANSWER-----------------Every Door Direct
Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? ---------
CORRECT ANSWER-----------------Business Documents
Any mailable item weighing _______ or less can be sent first class mail ---------
CORRECT ANSWER-----------------13 oz
, A Priority Mail Express customer is entitled to a refund if: ---------CORRECT
ANSWER-----------------Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is: ---------CORRECT ANSWER-----------------
Oversized Pricing
The max length and girth for Priority Mail is ---------CORRECT ANSWER----------------
-108"
What type of mail consists of items sent within the United States ---------CORRECT
ANSWER-----------------Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6? ---------CORRECT ANSWER-----------------Dimensional
What can you offer customers for their mailing and shipping needs? ---------
CORRECT ANSWER-----------------Solutions
Questions and Correct Answers | Verified
Answers | Graded A+ | Just Released
Postal service employees operate under a mandate to protect and preserve the
mail paced in its: ---------CORRECT ANSWER-----------------Custody
What are 4 violations of security and sanctity of the mail ---------CORRECT
ANSWER-----------------Theft, Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: --
-------CORRECT ANSWER-----------------Deliver 1st Impression
Type of communication that can enhance or contradict messages: ---------
CORRECT ANSWER-----------------Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:
---------CORRECT ANSWER-----------------A+GIST
,Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service? ---------CORRECT ANSWER-----------------To instill customer
confidence
Successful sales transactions occur when the SSA: ---------CORRECT ANSWER--------
---------Makes an informed mutual decision with customer on products and
services
What is the most positive way to impact customer perception of the post office? -
--------CORRECT ANSWER-----------------Provide world class service
The US Postal Service is the only delivery that reaches: ---------CORRECT ANSWER--
---------------Every address in the nation 6 days a week
An organized workstation creates a more __________________ workpace ---------
CORRECT ANSWER-----------------Effiecient
How a SSA conducts themselves on the job effects the? ---------CORRECT ANSWER-
----------------Postal Brand
,An active listening technique used to create a successful transaction is called ------
---CORRECT ANSWER-----------------Clarifying
One of the first things a customer notices about a SSA is ---------CORRECT
ANSWER-----------------Personal Appearance
The primary law enforcement for USPS is the ---------CORRECT ANSWER---------------
--United States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is ---------CORRECT
ANSWER-----------------Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer? ---------CORRECT ANSWER-----------------Every Door Direct
Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? ---------
CORRECT ANSWER-----------------Business Documents
Any mailable item weighing _______ or less can be sent first class mail ---------
CORRECT ANSWER-----------------13 oz
, A Priority Mail Express customer is entitled to a refund if: ---------CORRECT
ANSWER-----------------Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is: ---------CORRECT ANSWER-----------------
Oversized Pricing
The max length and girth for Priority Mail is ---------CORRECT ANSWER----------------
-108"
What type of mail consists of items sent within the United States ---------CORRECT
ANSWER-----------------Domestic
What pricing may be charged for PM items measuring over one cubic foot
designating to Zone 6? ---------CORRECT ANSWER-----------------Dimensional
What can you offer customers for their mailing and shipping needs? ---------
CORRECT ANSWER-----------------Solutions
