SPTE 701 COMP STUDY GUIDE EXAM
QUESTIONS WITH 100% CORRECT
ANSWERS.
Explain the concept of emotional intelligence. - Correct Answer -Our ability as humans to
manage ourselves emotionally - to understand what emotions we are feeling, to find out how
best to control them by paying attention to how they manifest themselves within us and what
picture they paint of us to others - and how we use those emotions to manage the
relationships that we have with the people around us.
What are the 5 key elements of emotional intelligence? - Correct Answer -Self-Regulation -
the sense of control that we must seek to maintain over our emotions ("Think before you
speak"); recognizing feelings but not allowing them to rule us; not taking disruptive emotions
out on others
Empathy - looking beyond one's self and finding a way to connect with the emotions of
others; understanding how someone else feels and how their emotions affect their decision-
making process
Self-Awareness - knowledge of one's self; knowing strengths and weaknesses and how they
help and hinder
Motivation - an internal desire or willingness to do something; X and Y Theory of
Management states employees work hard because they want to, because they enjoy the work
they do
Social Skills - how we build relationships with others that are strong and lasting; people
strong in social skills will roam the halls at work not to waste time but because they
recognize the importance of building strong personal relationships
What is corporate culture/climate? - Correct Answer -The environment created by a
company; how management and employees interact with one another; determines how
decisions are made and the ways that employees act
1
QUESTIONS WITH 100% CORRECT
ANSWERS.
Explain the concept of emotional intelligence. - Correct Answer -Our ability as humans to
manage ourselves emotionally - to understand what emotions we are feeling, to find out how
best to control them by paying attention to how they manifest themselves within us and what
picture they paint of us to others - and how we use those emotions to manage the
relationships that we have with the people around us.
What are the 5 key elements of emotional intelligence? - Correct Answer -Self-Regulation -
the sense of control that we must seek to maintain over our emotions ("Think before you
speak"); recognizing feelings but not allowing them to rule us; not taking disruptive emotions
out on others
Empathy - looking beyond one's self and finding a way to connect with the emotions of
others; understanding how someone else feels and how their emotions affect their decision-
making process
Self-Awareness - knowledge of one's self; knowing strengths and weaknesses and how they
help and hinder
Motivation - an internal desire or willingness to do something; X and Y Theory of
Management states employees work hard because they want to, because they enjoy the work
they do
Social Skills - how we build relationships with others that are strong and lasting; people
strong in social skills will roam the halls at work not to waste time but because they
recognize the importance of building strong personal relationships
What is corporate culture/climate? - Correct Answer -The environment created by a
company; how management and employees interact with one another; determines how
decisions are made and the ways that employees act
1
