MADM 701 - HELLER - MODULE 1 - CH 1
EXAM QUESTIONS WITH ACTUAL
ANSWERS UPDATED .
What are the challenges facing management? - Correct Answer -- View employees as assets
rather than costs
- Make employees feel valued
- Recognize and appreciate the importance of human resources
What is the paradigm shift? - Correct Answer -Not only recognize and appreciate the
importance of human resources but also use recent history as a catalyst for change in the
understanding and management of human resources
New Perspective for Management: Management Dimensions (Skills) - Correct Answer -
•Technical—functional expertise
•Conceptual—being able to see the big picture and how different parts of organization work
together
•Human—people skills
In the traditional human relations approach, what is Theory X? - Correct Answer -assumption
that employees are lazy and only interested in money
What is the organizational behavior approach? - Correct Answer -- Human behavior more
complicated than just providing good pay, proper working conditions, and job security
- Employees are complex, and theoretical understanding supported by research is needed
before applications are made to manage employees
What is the 1/8th situation? - Correct Answer -Only 1/8 of organizations buy into importance
and value of human resources, incorporate high performance work practices, and stick with
these practices
1
EXAM QUESTIONS WITH ACTUAL
ANSWERS UPDATED .
What are the challenges facing management? - Correct Answer -- View employees as assets
rather than costs
- Make employees feel valued
- Recognize and appreciate the importance of human resources
What is the paradigm shift? - Correct Answer -Not only recognize and appreciate the
importance of human resources but also use recent history as a catalyst for change in the
understanding and management of human resources
New Perspective for Management: Management Dimensions (Skills) - Correct Answer -
•Technical—functional expertise
•Conceptual—being able to see the big picture and how different parts of organization work
together
•Human—people skills
In the traditional human relations approach, what is Theory X? - Correct Answer -assumption
that employees are lazy and only interested in money
What is the organizational behavior approach? - Correct Answer -- Human behavior more
complicated than just providing good pay, proper working conditions, and job security
- Employees are complex, and theoretical understanding supported by research is needed
before applications are made to manage employees
What is the 1/8th situation? - Correct Answer -Only 1/8 of organizations buy into importance
and value of human resources, incorporate high performance work practices, and stick with
these practices
1
