Page 1 of 109
WGU C715 Organizational Behavior Exam – 2
Versions and Study Guide – Complete 300
Questions with Verified Answers
Official Exam Overview:
The WGU C715 Organizational Behavior Exam evaluates learners’ understanding of workplace
behavior, employee motivation, leadership, and organizational effectiveness. The exam emphasizes
motivation theories, personality traits, generational differences, group dynamics, and strategies for
improving organizational performance.
Exam Coverage Areas:
• Motivation Theories and Employee Needs
• Leadership and Management Styles
• Organizational Culture and Structure
• Individual and Group Behavior
• Employee Engagement and Job Satisfaction
• Conflict Resolution and Communication
• Generational and Diversity Considerations
• Multiple Choice and Short Answer Question Formats
QUESTION 1: Which theory of motivation focuses on five levels of needs and distinguishes
between lower-order and higher-order needs?
a) McGregor's Theory X and Theory Y
b) McClelland's Theory of Needs
c) Maslow's Hierarchy of Needs Theory ✅
d) Two-Factor Theory
Rationale: Maslow’s Hierarchy of Needs Theory organizes human needs into five levels—
physiological, safety, social, esteem, and self-actualization—grouped as lower-order (basic) and
higher-order (growth) needs.
QUESTION 2: Which motivation theory distinguishes between hygiene factors and motivators?
a) Maslow’s Hierarchy of Needs
b) Two-Factor Theory ✅
c) Theory X
d) McClelland's Theory of Needs
,Rationale: Two-Factor Theory (Herzberg) separates job factors into hygiene factors that prevent
dissatisfaction and motivators that drive satisfaction and performance.
QUESTION 3: According to McClelland's Theory of Needs, which need is associated with
achievement, power, or affiliation?
a) Hierarchical needs
b) Basic physiological needs
c) Learned needs ✅
d) Safety needs
Rationale: McClelland’s Theory of Needs focuses on learned needs, including achievement,
power, and affiliation, which drive workplace behavior.
QUESTION 4: Theory X managers generally assume that employees:
a) Are self-motivated and seek responsibility
b) Avoid work and require close supervision ✅
c) Value personal growth over monetary reward
d) Are highly entrepreneurial
Rationale: Theory X assumes employees are inherently lazy, lack ambition, and need external
control and supervision to achieve organizational goals.
QUESTION 5: Higher-order needs in Maslow’s hierarchy include:
a) Physiological and safety needs
b) Social and esteem needs ✅
c) Food and shelter
d) Job security and benefits
Rationale: Higher-order needs in Maslow’s hierarchy involve social belonging, esteem, and
self-actualization, reflecting personal growth and psychological development.
QUESTION: Which theory of motivation focuses on 5 levels of needs, and further separates
those needs by lower-order needs and higher-order needs?
Choose 1 answer
McGregor's Theory X and Theory Y
McClelland's Theory of Needs
Maslow's Hierarchy of Needs Theory
,Two-Factor Theory - ANSWER-Maslow's Hierarchy of Needs Theory
QUESTION: Manager A supervises 10 district units with 100 employees and receives $100,000 in
compensation. Manager B supervises 5 district units with 50 employees and also receives
$100,000 in compensation. Manager A is upset by this relationship and is looking for a new job.
Which theory explains A's motivation to look for a new job?
Choose 1 answer
1
, Page 2 of 109
Equity theory
Inequity theory
Perception theory
Perceptual fairness theory - ANSWER-Equity theory
QUESTION: A manager challenged an employee to produce an average of 24 assemblies each
day for a week. This production goal was higher than the employee had ever achieved during
any week. The manager gave the employee a tally sheet to mark after each assembly was
completed.
Considering the goal-setting theory of motivation, the manager was counting on which factors
to influence the employee to achieve the production goal?
Choose 1 answer
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power - ANSWER-Specificity and feedback
2
WGU C715 Organizational Behavior Exam – 2
Versions and Study Guide – Complete 300
Questions with Verified Answers
Official Exam Overview:
The WGU C715 Organizational Behavior Exam evaluates learners’ understanding of workplace
behavior, employee motivation, leadership, and organizational effectiveness. The exam emphasizes
motivation theories, personality traits, generational differences, group dynamics, and strategies for
improving organizational performance.
Exam Coverage Areas:
• Motivation Theories and Employee Needs
• Leadership and Management Styles
• Organizational Culture and Structure
• Individual and Group Behavior
• Employee Engagement and Job Satisfaction
• Conflict Resolution and Communication
• Generational and Diversity Considerations
• Multiple Choice and Short Answer Question Formats
QUESTION 1: Which theory of motivation focuses on five levels of needs and distinguishes
between lower-order and higher-order needs?
a) McGregor's Theory X and Theory Y
b) McClelland's Theory of Needs
c) Maslow's Hierarchy of Needs Theory ✅
d) Two-Factor Theory
Rationale: Maslow’s Hierarchy of Needs Theory organizes human needs into five levels—
physiological, safety, social, esteem, and self-actualization—grouped as lower-order (basic) and
higher-order (growth) needs.
QUESTION 2: Which motivation theory distinguishes between hygiene factors and motivators?
a) Maslow’s Hierarchy of Needs
b) Two-Factor Theory ✅
c) Theory X
d) McClelland's Theory of Needs
,Rationale: Two-Factor Theory (Herzberg) separates job factors into hygiene factors that prevent
dissatisfaction and motivators that drive satisfaction and performance.
QUESTION 3: According to McClelland's Theory of Needs, which need is associated with
achievement, power, or affiliation?
a) Hierarchical needs
b) Basic physiological needs
c) Learned needs ✅
d) Safety needs
Rationale: McClelland’s Theory of Needs focuses on learned needs, including achievement,
power, and affiliation, which drive workplace behavior.
QUESTION 4: Theory X managers generally assume that employees:
a) Are self-motivated and seek responsibility
b) Avoid work and require close supervision ✅
c) Value personal growth over monetary reward
d) Are highly entrepreneurial
Rationale: Theory X assumes employees are inherently lazy, lack ambition, and need external
control and supervision to achieve organizational goals.
QUESTION 5: Higher-order needs in Maslow’s hierarchy include:
a) Physiological and safety needs
b) Social and esteem needs ✅
c) Food and shelter
d) Job security and benefits
Rationale: Higher-order needs in Maslow’s hierarchy involve social belonging, esteem, and
self-actualization, reflecting personal growth and psychological development.
QUESTION: Which theory of motivation focuses on 5 levels of needs, and further separates
those needs by lower-order needs and higher-order needs?
Choose 1 answer
McGregor's Theory X and Theory Y
McClelland's Theory of Needs
Maslow's Hierarchy of Needs Theory
,Two-Factor Theory - ANSWER-Maslow's Hierarchy of Needs Theory
QUESTION: Manager A supervises 10 district units with 100 employees and receives $100,000 in
compensation. Manager B supervises 5 district units with 50 employees and also receives
$100,000 in compensation. Manager A is upset by this relationship and is looking for a new job.
Which theory explains A's motivation to look for a new job?
Choose 1 answer
1
, Page 2 of 109
Equity theory
Inequity theory
Perception theory
Perceptual fairness theory - ANSWER-Equity theory
QUESTION: A manager challenged an employee to produce an average of 24 assemblies each
day for a week. This production goal was higher than the employee had ever achieved during
any week. The manager gave the employee a tally sheet to mark after each assembly was
completed.
Considering the goal-setting theory of motivation, the manager was counting on which factors
to influence the employee to achieve the production goal?
Choose 1 answer
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power - ANSWER-Specificity and feedback
2
