Test Bank For Communication in Nursing 10th Edition
by Julia Balzer Riley RN MN AHN-BC REACE CSL (Author)
Complete Verified Chapters 1-30| Questions with Correct Answers A+ GRADED
,Table of Contents
PART I BASIC COMPETENCIES FOR COMMUNICATION IN NURSING ............................................ 3
Chapter 1: Responsible, Assertive, Caring Communication In Nursing ...................................... 3
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .......................................... 11
Chapter 3: Starting With YOU: Understanding Yourself To Build A Foundation For Learning
About Communication .............................................................................................................. 18
Chapter 4: Solving Problems Together ...................................................................................... 27
Chapter 5: Understanding Each Other: Communication And Culture ...................................... 35
Chapter 6: Demonstrating Warmth .......................................................................................... 42
Chapter 7: Showing Respect ..................................................................................................... 49
Chapter 8: Being Genuine ......................................................................................................... 54
Chapter 9: Being Empathetic .................................................................................................... 57
Chapter 10: Honoring Professional Boundaries ....................................................................... 61
Chapter 11: Being Specific ........................................................................................................ 65
Chapter 12: Asking Questions ................................................................................................... 69
Chapter 13: Expressing Opinions .............................................................................................. 73
Chapter 14: Using Humor ......................................................................................................... 76
Chapter 15: Embracing The Spiritual Journey Of Health Caring, Meaning Making .................. 80
PART II ADVANCED COMPETENCIES FOR COMMUNICATION IN NURSING ................................ 83
Chapter 16: Requesting Support ............................................................................................... 83
Chapter 17: Overcoming Evaluation Anxiety ............................................................................ 87
Chapter 18: Working With Feedback ........................................................................................ 91
Chapter 19: Using Relaxation Techniques To Become More Mindful ....................................... 94
Chapter 20: Incorporating Imagery In Professional Practice And Self-Care ............................. 98
Chapter 21: Incorporating Positive Self-Talk ........................................................................... 101
Chapter 22: Learning To Work Together In Groups................................................................. 105
Chapter 23: Navigating The Complex World Of Digital Communication ................................ 112
Chapter 24: Learning Confrontation Skills .............................................................................. 118
Chapter 25: Refusing Unreasonable Requests ........................................................................ 121
, Chapter 26: Caring Communication With Clients And Colleagues Whose Behaviors Are
Challenging.............................................................................................................................. 125
Chapter 27: Confronting Bullying And Incivility With Honesty And Respect .......................... 129
Chapter 28: Managing Team Conflict Assertively And Responsibly........................................ 132
Chapter 29: Communicating At The End-Of-Life ..................................................................... 136
Chapter 30: Continuing The Commitment To The Journey .................................................... 139
Balzer Riley: Communication In Nursing, 10th Edition
PART I BASIC COMPETENCIES FOR COMMUNICATION IN
NURSING
Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Multiple Choice
1. Which Statement Describes The Affective Aspect Of Learning Effective
Communication Strategies?
A. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
B. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
C. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
D. “The Nurse Practices Assertive And Responsible Communication Strategies.”
CORRECT ANS>>> C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning),
Affective Aspects (Feelings, Values, And Attitudes), And Psychomotor Aspects (Physical
Capability).Learning Basic Communication Skills Involves The Cognitive Domain; Building
Confidence Through A Belief In The Value And Impact Of Positive Communication Is The
Affective Domain; And Putting Skills Into Action Is The Psychomotor Domain.
, DIF: Comprehension REF: P. 13 TOP: Integrated Process: Communication And Documentation
MSC: Psychosocial Integrity
2. The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response
By The Staff Nurse Is Assertive And Based On Rational Beliefs?
A. “I Don’t Want You Upset, So I Will Work Extra.”
B. “Why Do I Always Have To Cover Extra Shifts?”
C. “I Am Not Able To Work An Extra Shift.”
D. “If You Can’t Find Anyone Else, I Will Do It.”
CORRECT ANS>>> C
The Staff Nurse May Turn Down Even A Reasonable Request; An Assertive Response Avoids
Irrational Beliefs. Irrational Beliefs Occur As A Result Of Being Anxious About Assertiveness Or
Focusing On Possible Negative Outcomes.
DIF: Analysis REF: P. 8 TOP: Integrated Process: Communication And Documentation MSC: Safe
And Effective Care Environment: Management Of Care
3. A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour
Shifts. Which Statement, If Made By The Staff Nurse, Is Nonassertive And May Result In A
Frustrated Response From The Nurse Manager?
A. “I Want To Decide The Shifts For All Of The Other Staff Nurses.”
B. “Do Whatever You Want. It Doesn’t Really Matter To Me.”
C. “Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts.”
D. “You Will Never Be Able To Give Me What I Really Want To Work.”
by Julia Balzer Riley RN MN AHN-BC REACE CSL (Author)
Complete Verified Chapters 1-30| Questions with Correct Answers A+ GRADED
,Table of Contents
PART I BASIC COMPETENCIES FOR COMMUNICATION IN NURSING ............................................ 3
Chapter 1: Responsible, Assertive, Caring Communication In Nursing ...................................... 3
Chapter 2: The Client-Nurse Relationship: A Helping Relationship .......................................... 11
Chapter 3: Starting With YOU: Understanding Yourself To Build A Foundation For Learning
About Communication .............................................................................................................. 18
Chapter 4: Solving Problems Together ...................................................................................... 27
Chapter 5: Understanding Each Other: Communication And Culture ...................................... 35
Chapter 6: Demonstrating Warmth .......................................................................................... 42
Chapter 7: Showing Respect ..................................................................................................... 49
Chapter 8: Being Genuine ......................................................................................................... 54
Chapter 9: Being Empathetic .................................................................................................... 57
Chapter 10: Honoring Professional Boundaries ....................................................................... 61
Chapter 11: Being Specific ........................................................................................................ 65
Chapter 12: Asking Questions ................................................................................................... 69
Chapter 13: Expressing Opinions .............................................................................................. 73
Chapter 14: Using Humor ......................................................................................................... 76
Chapter 15: Embracing The Spiritual Journey Of Health Caring, Meaning Making .................. 80
PART II ADVANCED COMPETENCIES FOR COMMUNICATION IN NURSING ................................ 83
Chapter 16: Requesting Support ............................................................................................... 83
Chapter 17: Overcoming Evaluation Anxiety ............................................................................ 87
Chapter 18: Working With Feedback ........................................................................................ 91
Chapter 19: Using Relaxation Techniques To Become More Mindful ....................................... 94
Chapter 20: Incorporating Imagery In Professional Practice And Self-Care ............................. 98
Chapter 21: Incorporating Positive Self-Talk ........................................................................... 101
Chapter 22: Learning To Work Together In Groups................................................................. 105
Chapter 23: Navigating The Complex World Of Digital Communication ................................ 112
Chapter 24: Learning Confrontation Skills .............................................................................. 118
Chapter 25: Refusing Unreasonable Requests ........................................................................ 121
, Chapter 26: Caring Communication With Clients And Colleagues Whose Behaviors Are
Challenging.............................................................................................................................. 125
Chapter 27: Confronting Bullying And Incivility With Honesty And Respect .......................... 129
Chapter 28: Managing Team Conflict Assertively And Responsibly........................................ 132
Chapter 29: Communicating At The End-Of-Life ..................................................................... 136
Chapter 30: Continuing The Commitment To The Journey .................................................... 139
Balzer Riley: Communication In Nursing, 10th Edition
PART I BASIC COMPETENCIES FOR COMMUNICATION IN
NURSING
Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Multiple Choice
1. Which Statement Describes The Affective Aspect Of Learning Effective
Communication Strategies?
A. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
B. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
C. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
D. “The Nurse Practices Assertive And Responsible Communication Strategies.”
CORRECT ANS>>> C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning),
Affective Aspects (Feelings, Values, And Attitudes), And Psychomotor Aspects (Physical
Capability).Learning Basic Communication Skills Involves The Cognitive Domain; Building
Confidence Through A Belief In The Value And Impact Of Positive Communication Is The
Affective Domain; And Putting Skills Into Action Is The Psychomotor Domain.
, DIF: Comprehension REF: P. 13 TOP: Integrated Process: Communication And Documentation
MSC: Psychosocial Integrity
2. The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response
By The Staff Nurse Is Assertive And Based On Rational Beliefs?
A. “I Don’t Want You Upset, So I Will Work Extra.”
B. “Why Do I Always Have To Cover Extra Shifts?”
C. “I Am Not Able To Work An Extra Shift.”
D. “If You Can’t Find Anyone Else, I Will Do It.”
CORRECT ANS>>> C
The Staff Nurse May Turn Down Even A Reasonable Request; An Assertive Response Avoids
Irrational Beliefs. Irrational Beliefs Occur As A Result Of Being Anxious About Assertiveness Or
Focusing On Possible Negative Outcomes.
DIF: Analysis REF: P. 8 TOP: Integrated Process: Communication And Documentation MSC: Safe
And Effective Care Environment: Management Of Care
3. A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour
Shifts. Which Statement, If Made By The Staff Nurse, Is Nonassertive And May Result In A
Frustrated Response From The Nurse Manager?
A. “I Want To Decide The Shifts For All Of The Other Staff Nurses.”
B. “Do Whatever You Want. It Doesn’t Really Matter To Me.”
C. “Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts.”
D. “You Will Never Be Able To Give Me What I Really Want To Work.”
