Mosby's Textbook for Nursing
Assistants
11th Edition
• Author(s)Leighann Remmert
TEST BANK
1
Reference
Ch. 1 — Health Care Agencies — Purposes
Question stem
A resident tells you they worry about who will decide their daily
care after they move in. As the nursing assistant, which action is
most appropriate? Provide support and follow-up while you
report the concern to the nurse.
A. Reassure the resident that you will make all decisions about
their care.
B. Tell the resident that family will decide everything and
,nothing will change.
C. Listen to the resident’s concern, document it, and tell the
nurse.
D. Ignore the resident’s worry because care plans are
confidential.
Correct answer
C
Rationales
• Correct (C): Listening, documenting, and reporting to the
nurse respects the resident’s rights and ensures concerns
inform the care plan; this is within the NA’s role.
• A: Making decisions is outside the nursing assistant’s
scope; NAs support, not decide.
• B: Telling the resident that family decides may be
inaccurate and dismisses the resident’s autonomy.
• D: Ignoring is unsafe; confidentiality doesn’t prevent
reporting concerns to the care team.
Teaching point
Listen, document, and report residents’ concerns to the nurse.
Citation
Remmert, L. (2025). Mosby’s Textbook for Nursing Assistants
(11th ed.). Ch. 1.
2
,Reference
Ch. 1 — Health Care Agencies — Types of Agencies
Question stem
You are assigned to a patient receiving short-term skilled
therapy after a hip replacement. The nurse asks which agency
type this patient most likely belongs to. Which setting should
you expect to work in?
A. Long-term care facility (nursing home)
B. Acute care hospital
C. Rehabilitation (subacute) facility
D. Home health for palliative care
Correct answer
C
Rationales
• Correct (C): Patients needing short-term skilled therapy
after surgery commonly go to rehabilitation or subacute
facilities focused on recovery.
• A: Long-term care is for extended custodial care, not
primarily short-term rehab.
• B: Acute care hospitals provide immediate surgical and
medical care; post-acute rehab is typically outside the
acute hospital.
• D: Home health palliative care focuses on comfort at
home, not intensive post-op rehabilitation.
, Teaching point
Rehab/subacute facilities provide short-term skilled therapy
after hospitalization.
Citation
Remmert, L. (2025). Mosby’s Textbook for Nursing Assistants
(11th ed.). Ch. 1.
3
Reference
Ch. 1 — Health Care Agencies — Organization
Question stem
During orientation you are shown the facility’s chain of
command. A family asks you whom to talk to about a billing
complaint. As the nursing assistant, what is your best response?
A. Give the family the name of the administrator or business
office.
B. Promise to fix the bill yourself and change it.
C. Say you don’t know and refuse to help.
D. Tell them to call the patient’s insurance company and hang
up.
Correct answer
A
Rationales
Assistants
11th Edition
• Author(s)Leighann Remmert
TEST BANK
1
Reference
Ch. 1 — Health Care Agencies — Purposes
Question stem
A resident tells you they worry about who will decide their daily
care after they move in. As the nursing assistant, which action is
most appropriate? Provide support and follow-up while you
report the concern to the nurse.
A. Reassure the resident that you will make all decisions about
their care.
B. Tell the resident that family will decide everything and
,nothing will change.
C. Listen to the resident’s concern, document it, and tell the
nurse.
D. Ignore the resident’s worry because care plans are
confidential.
Correct answer
C
Rationales
• Correct (C): Listening, documenting, and reporting to the
nurse respects the resident’s rights and ensures concerns
inform the care plan; this is within the NA’s role.
• A: Making decisions is outside the nursing assistant’s
scope; NAs support, not decide.
• B: Telling the resident that family decides may be
inaccurate and dismisses the resident’s autonomy.
• D: Ignoring is unsafe; confidentiality doesn’t prevent
reporting concerns to the care team.
Teaching point
Listen, document, and report residents’ concerns to the nurse.
Citation
Remmert, L. (2025). Mosby’s Textbook for Nursing Assistants
(11th ed.). Ch. 1.
2
,Reference
Ch. 1 — Health Care Agencies — Types of Agencies
Question stem
You are assigned to a patient receiving short-term skilled
therapy after a hip replacement. The nurse asks which agency
type this patient most likely belongs to. Which setting should
you expect to work in?
A. Long-term care facility (nursing home)
B. Acute care hospital
C. Rehabilitation (subacute) facility
D. Home health for palliative care
Correct answer
C
Rationales
• Correct (C): Patients needing short-term skilled therapy
after surgery commonly go to rehabilitation or subacute
facilities focused on recovery.
• A: Long-term care is for extended custodial care, not
primarily short-term rehab.
• B: Acute care hospitals provide immediate surgical and
medical care; post-acute rehab is typically outside the
acute hospital.
• D: Home health palliative care focuses on comfort at
home, not intensive post-op rehabilitation.
, Teaching point
Rehab/subacute facilities provide short-term skilled therapy
after hospitalization.
Citation
Remmert, L. (2025). Mosby’s Textbook for Nursing Assistants
(11th ed.). Ch. 1.
3
Reference
Ch. 1 — Health Care Agencies — Organization
Question stem
During orientation you are shown the facility’s chain of
command. A family asks you whom to talk to about a billing
complaint. As the nursing assistant, what is your best response?
A. Give the family the name of the administrator or business
office.
B. Promise to fix the bill yourself and change it.
C. Say you don’t know and refuse to help.
D. Tell them to call the patient’s insurance company and hang
up.
Correct answer
A
Rationales
