Samenvatting
Informatieman
agement
Bedrijfksunde 2020-2021
,Inhoudsopgave
Hoorcollege 1................................................................................................................................................ 4
5-IT megatrends....................................................................................................................................................4
Informatiesystemen..............................................................................................................................................4
Enkele begrippen..................................................................................................................................................4
Informatiesystemen zorgen voor..........................................................................................................................4
Hoorcollege 2.1.............................................................................................................................................. 5
Datamodellering...................................................................................................................................................5
Doel procesmodellering........................................................................................................................................5
ERD (entiteit relatie diagram)...............................................................................................................................6
Entiteittype......................................................................................................................................................6
Attributen:.......................................................................................................................................................8
Relaties:...........................................................................................................................................................8
Cardinaliteit:....................................................................................................................................................8
Relationele databases......................................................................................................................................9
Voordelen relationele database......................................................................................................................9
ERD en Relationele database.........................................................................................................................10
Hoorcollege week 3..................................................................................................................................... 11
Business analytics...............................................................................................................................................11
DSS: decision support systems......................................................................................................................11
OLAP: online analytical processing................................................................................................................11
Informatievisualisatie.........................................................................................................................................12
Problemen verwerken visuele info................................................................................................................12
Advanced analytics (data science).................................................................................................................12
Business intelligence......................................................................................................................................12
Toepassing advanced analytics:.....................................................................................................................13
Kosten-baten analyse.........................................................................................................................................13
Software..............................................................................................................................................................14
Systeemonderhoud.............................................................................................................................................14
Redenen om te outsourcen.................................................................................................................................15
Strategieën in informatiesystemen....................................................................................................................15
Waardeketenmodel is gericht op activiteiten, de centrale vragen zijn:.............................................................16
Hoorcollege 4............................................................................................................................................... 17
(hoofdstuk 3)............................................................................................................................................... 17
Hardware werkt alleen als je er software op zet...........................................................................................17
Storage...........................................................................................................................................................18
Netwerken.....................................................................................................................................................18
Problemen met datacenters..........................................................................................................................19
Issues Associated with Managing the IS Infrastructure.....................................................................................19
Cloud computing.................................................................................................................................................19
Advanced cloud applications: content delivery networks............................................................................20
Green computing...........................................................................................................................................20
1
,(hoofdstuk 4) E-commerce.......................................................................................................................... 21
Business to consumer E-commerce....................................................................................................................21
Electronic marketing...........................................................................................................................................22
Mobile commerce...............................................................................................................................................22
Hoorcollege 5 the need for collaboration..................................................................................................... 25
Drie categorieen tools...................................................................................................................................25
Electronic Meeting Systems (EMS);...............................................................................................................25
Enhancing Business Processing using EIP (enterprise information systems).....................................................26
EPS (enterprise system).................................................................................................................................27
Business process management.....................................................................................................................27
Zorgen dat ERP slaag:....................................................................................................................................27
Hoorcollege week 6..................................................................................................................................... 28
Wat is een supply chain?....................................................................................................................................28
B-2-B (business to business)..........................................................................................................................28
B2B marketplaces:.........................................................................................................................................28
Voordeel goed gemanagede supply chain....................................................................................................29
SCM-uitdagingen................................................................................................................................................29
Developing an SCM strategy..........................................................................................................................29
Supply chain execution SCE................................................................................................................................30
SCE Flows.......................................................................................................................................................30
Supply chain zichtbaarheid............................................................................................................................30
Supply chain analytics....................................................................................................................................30
Customer relationship management..................................................................................................................30
CRM systeem = customer relationship system.............................................................................................30
Ontwikkelen CRM-strategie...........................................................................................................................31
Hoofdcomponenten van een CRM-systeem.................................................................................................31
Customer service and support............................................................................................................................31
Social media monitoring................................................................................................................................32
Samenwerkende CRM-systemen...................................................................................................................32
Ethische zorgen met CRM..............................................................................................................................32
CRM en cyber security problem....................................................................................................................32
Hoorcollege 6.3 hoofdstuk 10....................................................................................................................... 33
Learing objective 10.1 | Computercriminaliteit.................................................................................................33
10.1.1 | Hacking and cracking.......................................................................................................................33
10.1.2| Type computer criminelen en misdaden..........................................................................................33
10.1.3 | Computervirussen en andere destructieve codes...........................................................................35
10.1.4| Cyberpesten en cyber stalken..........................................................................................................35
10.1.5 | Software en privacy.........................................................................................................................36
10.1.6 | Cybersquatting.................................................................................................................................36
10.1.7 | Wetten tegen computer cime..........................................................................................................36
Learning objective 10.2 Verschil cyberwar en cyber terrorisme.........................................................................37
10.2.1 | Cyberwar..........................................................................................................................................37
10.2.2 | Cyberterrorism.................................................................................................................................37
Learning objective 10.3 |Managen van security systems..................................................................................38
Threats...........................................................................................................................................................38
10.3.1| Assesssing IS Risks.............................................................................................................................38
10.3.2| Ontwikkelen beveiligingsstrategie....................................................................................................38
10.3.3 | Implementeren controls and training..............................................................................................39
2
, 10.3.4|Monitoring securities.........................................................................................................................40
3
Informatieman
agement
Bedrijfksunde 2020-2021
,Inhoudsopgave
Hoorcollege 1................................................................................................................................................ 4
5-IT megatrends....................................................................................................................................................4
Informatiesystemen..............................................................................................................................................4
Enkele begrippen..................................................................................................................................................4
Informatiesystemen zorgen voor..........................................................................................................................4
Hoorcollege 2.1.............................................................................................................................................. 5
Datamodellering...................................................................................................................................................5
Doel procesmodellering........................................................................................................................................5
ERD (entiteit relatie diagram)...............................................................................................................................6
Entiteittype......................................................................................................................................................6
Attributen:.......................................................................................................................................................8
Relaties:...........................................................................................................................................................8
Cardinaliteit:....................................................................................................................................................8
Relationele databases......................................................................................................................................9
Voordelen relationele database......................................................................................................................9
ERD en Relationele database.........................................................................................................................10
Hoorcollege week 3..................................................................................................................................... 11
Business analytics...............................................................................................................................................11
DSS: decision support systems......................................................................................................................11
OLAP: online analytical processing................................................................................................................11
Informatievisualisatie.........................................................................................................................................12
Problemen verwerken visuele info................................................................................................................12
Advanced analytics (data science).................................................................................................................12
Business intelligence......................................................................................................................................12
Toepassing advanced analytics:.....................................................................................................................13
Kosten-baten analyse.........................................................................................................................................13
Software..............................................................................................................................................................14
Systeemonderhoud.............................................................................................................................................14
Redenen om te outsourcen.................................................................................................................................15
Strategieën in informatiesystemen....................................................................................................................15
Waardeketenmodel is gericht op activiteiten, de centrale vragen zijn:.............................................................16
Hoorcollege 4............................................................................................................................................... 17
(hoofdstuk 3)............................................................................................................................................... 17
Hardware werkt alleen als je er software op zet...........................................................................................17
Storage...........................................................................................................................................................18
Netwerken.....................................................................................................................................................18
Problemen met datacenters..........................................................................................................................19
Issues Associated with Managing the IS Infrastructure.....................................................................................19
Cloud computing.................................................................................................................................................19
Advanced cloud applications: content delivery networks............................................................................20
Green computing...........................................................................................................................................20
1
,(hoofdstuk 4) E-commerce.......................................................................................................................... 21
Business to consumer E-commerce....................................................................................................................21
Electronic marketing...........................................................................................................................................22
Mobile commerce...............................................................................................................................................22
Hoorcollege 5 the need for collaboration..................................................................................................... 25
Drie categorieen tools...................................................................................................................................25
Electronic Meeting Systems (EMS);...............................................................................................................25
Enhancing Business Processing using EIP (enterprise information systems).....................................................26
EPS (enterprise system).................................................................................................................................27
Business process management.....................................................................................................................27
Zorgen dat ERP slaag:....................................................................................................................................27
Hoorcollege week 6..................................................................................................................................... 28
Wat is een supply chain?....................................................................................................................................28
B-2-B (business to business)..........................................................................................................................28
B2B marketplaces:.........................................................................................................................................28
Voordeel goed gemanagede supply chain....................................................................................................29
SCM-uitdagingen................................................................................................................................................29
Developing an SCM strategy..........................................................................................................................29
Supply chain execution SCE................................................................................................................................30
SCE Flows.......................................................................................................................................................30
Supply chain zichtbaarheid............................................................................................................................30
Supply chain analytics....................................................................................................................................30
Customer relationship management..................................................................................................................30
CRM systeem = customer relationship system.............................................................................................30
Ontwikkelen CRM-strategie...........................................................................................................................31
Hoofdcomponenten van een CRM-systeem.................................................................................................31
Customer service and support............................................................................................................................31
Social media monitoring................................................................................................................................32
Samenwerkende CRM-systemen...................................................................................................................32
Ethische zorgen met CRM..............................................................................................................................32
CRM en cyber security problem....................................................................................................................32
Hoorcollege 6.3 hoofdstuk 10....................................................................................................................... 33
Learing objective 10.1 | Computercriminaliteit.................................................................................................33
10.1.1 | Hacking and cracking.......................................................................................................................33
10.1.2| Type computer criminelen en misdaden..........................................................................................33
10.1.3 | Computervirussen en andere destructieve codes...........................................................................35
10.1.4| Cyberpesten en cyber stalken..........................................................................................................35
10.1.5 | Software en privacy.........................................................................................................................36
10.1.6 | Cybersquatting.................................................................................................................................36
10.1.7 | Wetten tegen computer cime..........................................................................................................36
Learning objective 10.2 Verschil cyberwar en cyber terrorisme.........................................................................37
10.2.1 | Cyberwar..........................................................................................................................................37
10.2.2 | Cyberterrorism.................................................................................................................................37
Learning objective 10.3 |Managen van security systems..................................................................................38
Threats...........................................................................................................................................................38
10.3.1| Assesssing IS Risks.............................................................................................................................38
10.3.2| Ontwikkelen beveiligingsstrategie....................................................................................................38
10.3.3 | Implementeren controls and training..............................................................................................39
2
, 10.3.4|Monitoring securities.........................................................................................................................40
3
