NHA - Certified Medical Administrative Assistant
(CMAA) Exam UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Computer Scheduling - CORRECT ANSWER Electronic appointment book
Book Scheduling - CORRECT ANSWER Hard copy appointment book
Wave Booking - CORRECT ANSWER Patients are scheduled at the same time each
hour to create short-term flexibility each hour.
Modified Wave Booking - CORRECT ANSWER Wave booking can be modified in a
couple of different ways. One example of this approach is to schedule two patients to come at
9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - CORRECT ANSWER Two patients are scheduled to come at the
same time to see the same physician.
Stream/time-Specific Scheduling - CORRECT ANSWER Scheduling patients for
specific times at regular intervals. The amount of time allotted depends on the reason for the
visit.
Open Booking (tidal wave scheduling) - CORRECT ANSWER Patients are not
scheduled for a specific time, but told to come in at intermittent times. They are seen in the
order in which the arrive.
Cluster or Categorization Booking - CORRECT ANSWER Booking a number of
patients who have specific needs together at the same time of day.
Matrix - CORRECT ANSWER A grid with time slots blocked out when physicians are
unavailable or the office is closed.
, Template - CORRECT ANSWER A document with a preset format that is used as a
starting point so that it does not have e recreated each time.
Screening System - CORRECT ANSWER Procedures to prioritize the urgency of a call
to determine when the patient should be seen.
Certified Mail - CORRECT ANSWER First-class mail that also gives the mail added
protection by offering insurance, tracking, and return receipt options.
Appointment Cards - CORRECT ANSWER Used to remind patients of scheduled
appointments and to eliminate misunderstandings about dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - CORRECT
ANSWER Legislation that includes Title II, the first parameters designed to protect the
privacy and security of patient information.
What are three advantages of computer scheduling? - CORRECT ANSWER Display
available and scheduled times; length and type of appointment required and day or time
preferences.
When scheduling appointments, what factors need to be taken into account? - CORRECT
ANSWER The needs of the patient, the habits and preferences of the provider, and the
capacity of the facility.
Electronic Medical Record (EMR) - CORRECT ANSWER An electronic record of
health information that is created, added to, managed, and reviewed by authorized providers
and staff within a single health care organization.
Advance Directive Form - CORRECT ANSWER Document that spells out what kind
of treatment a patient wants in the event that he can't speak for himself. Also known as living
will.
(CMAA) Exam UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Computer Scheduling - CORRECT ANSWER Electronic appointment book
Book Scheduling - CORRECT ANSWER Hard copy appointment book
Wave Booking - CORRECT ANSWER Patients are scheduled at the same time each
hour to create short-term flexibility each hour.
Modified Wave Booking - CORRECT ANSWER Wave booking can be modified in a
couple of different ways. One example of this approach is to schedule two patients to come at
9 a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - CORRECT ANSWER Two patients are scheduled to come at the
same time to see the same physician.
Stream/time-Specific Scheduling - CORRECT ANSWER Scheduling patients for
specific times at regular intervals. The amount of time allotted depends on the reason for the
visit.
Open Booking (tidal wave scheduling) - CORRECT ANSWER Patients are not
scheduled for a specific time, but told to come in at intermittent times. They are seen in the
order in which the arrive.
Cluster or Categorization Booking - CORRECT ANSWER Booking a number of
patients who have specific needs together at the same time of day.
Matrix - CORRECT ANSWER A grid with time slots blocked out when physicians are
unavailable or the office is closed.
, Template - CORRECT ANSWER A document with a preset format that is used as a
starting point so that it does not have e recreated each time.
Screening System - CORRECT ANSWER Procedures to prioritize the urgency of a call
to determine when the patient should be seen.
Certified Mail - CORRECT ANSWER First-class mail that also gives the mail added
protection by offering insurance, tracking, and return receipt options.
Appointment Cards - CORRECT ANSWER Used to remind patients of scheduled
appointments and to eliminate misunderstandings about dates and time.
Health Insurance Portability and Accountability Act (HIPAA) of 1996 - CORRECT
ANSWER Legislation that includes Title II, the first parameters designed to protect the
privacy and security of patient information.
What are three advantages of computer scheduling? - CORRECT ANSWER Display
available and scheduled times; length and type of appointment required and day or time
preferences.
When scheduling appointments, what factors need to be taken into account? - CORRECT
ANSWER The needs of the patient, the habits and preferences of the provider, and the
capacity of the facility.
Electronic Medical Record (EMR) - CORRECT ANSWER An electronic record of
health information that is created, added to, managed, and reviewed by authorized providers
and staff within a single health care organization.
Advance Directive Form - CORRECT ANSWER Document that spells out what kind
of treatment a patient wants in the event that he can't speak for himself. Also known as living
will.
