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CHAM 2026 QUESTIONS AND ANSWERS| ACE
YOUR GRADES| PATIENT ACCESS, PRE-
REGISTRATION, REVENUE CYCLE,
SCHEDULING, BED MANAGEMENT & BILLING.
Charge Capture - correct answer -The process of electronically or
manually applying appropriate predetermined fees associated
with service deliver. The process must assure charges ae
accurately applied to the correct account so that the process flows
effectively to billing.
Census Management - correct answer -Accurate accounting of
patient activity within or across entities and accurate use of data
interfaced to fiscal or other statistical systems.
Billing - correct answer -The process of collecting and presenting
to the payor all agreed upon data elements that are necessary to
secure payment for services rendered. Includes initial billing,
follow-up, cash posting, and management of accounts receivable.
Statistical Reporting - correct answer -Provides timely
summarized information for process improvement, administration
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and management, surveys and audits, Joint Commission, request
from legal department, etc.
Resource Management - correct answer -Managing resources to
accommodate physician and patient needs. within and across
departments or healthcare settings. Appropriately engages team
response for cross function problem solving.
Customer Satisfaction - correct answer -Ability to provide
undisputed professional courtesy, respect and confidentiality
while collecting complete and accurate information. The objective
measurement of the level of satisfaction as expressed by
customers in relation to global processes or very specific issues.
Physician Relations - correct answer -Coordination with
physicians in the provision of care.
Productivity and Accuracy - correct answer -The ability to
professionally manage the volume of patient registrations while
maintaining the desired level of data collection quality.
CHAM 2026 QUESTIONS AND ANSWERS| ACE
YOUR GRADES| PATIENT ACCESS, PRE-
REGISTRATION, REVENUE CYCLE,
SCHEDULING, BED MANAGEMENT & BILLING.
Charge Capture - correct answer -The process of electronically or
manually applying appropriate predetermined fees associated
with service deliver. The process must assure charges ae
accurately applied to the correct account so that the process flows
effectively to billing.
Census Management - correct answer -Accurate accounting of
patient activity within or across entities and accurate use of data
interfaced to fiscal or other statistical systems.
Billing - correct answer -The process of collecting and presenting
to the payor all agreed upon data elements that are necessary to
secure payment for services rendered. Includes initial billing,
follow-up, cash posting, and management of accounts receivable.
Statistical Reporting - correct answer -Provides timely
summarized information for process improvement, administration
, Page | 2
and management, surveys and audits, Joint Commission, request
from legal department, etc.
Resource Management - correct answer -Managing resources to
accommodate physician and patient needs. within and across
departments or healthcare settings. Appropriately engages team
response for cross function problem solving.
Customer Satisfaction - correct answer -Ability to provide
undisputed professional courtesy, respect and confidentiality
while collecting complete and accurate information. The objective
measurement of the level of satisfaction as expressed by
customers in relation to global processes or very specific issues.
Physician Relations - correct answer -Coordination with
physicians in the provision of care.
Productivity and Accuracy - correct answer -The ability to
professionally manage the volume of patient registrations while
maintaining the desired level of data collection quality.
