SERVICENOW CERTIFIED SYSTEM
ADMINISTRATOR EXAM QUESTIONS
AND ANSWERS GRADED A+ 2025/2026
Line, Column, Area, and Spline are examples of this report type - ANS Time Series
Major components of the Service Catalog - ANS Items, Record Producers, Variables, Variable
Sets, Workflows
Users added here receive notification when Additional Comments are entered - ANS Watch
List
T/F- UI and Data Policies are used for security - ANS False; used for managing the user
experience
SLA for supplier management - ANS Underpinning Contract (UC)
Tool that automatically populates CMDB with user's Windows computer info - ANS Help the
Help Desk
3 types of Access Control rules - ANS table.None, table. field, table.*
QPP - ANS Quarterly Patching Program
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Navigate here to review flagged articles - ANS Knowledge > Articles > All Flagged
Gets the sys_id of the current user - ANS gs.getUserID()
Dependency View maps are based on - ANS D3 and Angular technology
Task SLA does not reach certain condition in allotted time - ANS Breached
Modular unit of variables shared amongst service catalog items - ANS Variable Set
Where to manage notification subscriptions - ANS Notifications tab
Navigate here to set the prefix or number of digits for a table's record numbers - ANS System
Definition > Number Maintenance
Personalize List Columns choices - ANS Add, Remove, Rearrange, Reset Defaults
T/F- Wildcard rules increase the number of rules required to control access - ANS False; they
decrease the number
Coalesce configuration where duplicate records are created - ANS No coalesce
T/F- Service Catalog variables are flagged as Global by default - ANS True
T/F- Publishing a report makes it available to users outside of ServiceNow - ANS True
Key SLA components - ANS Definition, Task, Workflow, Automation, Conditions and Script
Include
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
ADMINISTRATOR EXAM QUESTIONS
AND ANSWERS GRADED A+ 2025/2026
Line, Column, Area, and Spline are examples of this report type - ANS Time Series
Major components of the Service Catalog - ANS Items, Record Producers, Variables, Variable
Sets, Workflows
Users added here receive notification when Additional Comments are entered - ANS Watch
List
T/F- UI and Data Policies are used for security - ANS False; used for managing the user
experience
SLA for supplier management - ANS Underpinning Contract (UC)
Tool that automatically populates CMDB with user's Windows computer info - ANS Help the
Help Desk
3 types of Access Control rules - ANS table.None, table. field, table.*
QPP - ANS Quarterly Patching Program
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Navigate here to review flagged articles - ANS Knowledge > Articles > All Flagged
Gets the sys_id of the current user - ANS gs.getUserID()
Dependency View maps are based on - ANS D3 and Angular technology
Task SLA does not reach certain condition in allotted time - ANS Breached
Modular unit of variables shared amongst service catalog items - ANS Variable Set
Where to manage notification subscriptions - ANS Notifications tab
Navigate here to set the prefix or number of digits for a table's record numbers - ANS System
Definition > Number Maintenance
Personalize List Columns choices - ANS Add, Remove, Rearrange, Reset Defaults
T/F- Wildcard rules increase the number of rules required to control access - ANS False; they
decrease the number
Coalesce configuration where duplicate records are created - ANS No coalesce
T/F- Service Catalog variables are flagged as Global by default - ANS True
T/F- Publishing a report makes it available to users outside of ServiceNow - ANS True
Key SLA components - ANS Definition, Task, Workflow, Automation, Conditions and Script
Include
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
