SALESFORCE CERTIFIED ASSOCIATE
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
What is the Salesforce Ecosystem? - ANS Upgraded version of excel and Google Sheets.
Allows you to check in with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with many
products to help serve your customer.
What does the Salesforce security permissions do? - ANS Allow stakeholders to keep their
deals, cases and opportunities private and away from others that do not have a need to see the
information.
How is Salesforce a multi-tenant environment? - ANS You have your dedicated space yet
share internal resources with other tenants within the building of your org aka salesforce
ecosystem
What are Superbadges? - ANS Real world scenarios with questions and playground
challenges for specific learning objectives.
What is the Trailhead Academy? - ANS Week long classes taught by other trailblazers → best
to attend if sponsored by your company because it cost a couple thousand dollars
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, What is Salesforce Customer 360? - ANS Salesforce's solution that connects all information
about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the customer
journey and experience.
What is the Salesforce Sales cloud? - ANS The most fundamental cloud that connects leads
and opportunities. Provides info about the deals that are being sold within your org. It contains
every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - ANS The second most common cloud, biggest focus is
on customer service and success. Deals with use cases, accounts and contacts. For ex. an email
can turn into a case that is automated via phone, email or web chat. There are some
automations for case resolution within this cloud.
What is the Salesforce Marketing cloud? - ANS Product to enable companies to market to
customers.
It keeps track of potential customers → helps them go through the sales path. It helps you get to
know the beginning of the customer journey. It features campaigns, campaign members and
leads.
Marketing and sales cloud has some overlap. And depending on the company selling process,
you can understand the ROI on different marketing efforts within your org.
What is the Salesforce Experiences cloud? - ANS Product for building secure websites,
portals, and
apps with connected data quickly.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
What is the Salesforce Ecosystem? - ANS Upgraded version of excel and Google Sheets.
Allows you to check in with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider with many
products to help serve your customer.
What does the Salesforce security permissions do? - ANS Allow stakeholders to keep their
deals, cases and opportunities private and away from others that do not have a need to see the
information.
How is Salesforce a multi-tenant environment? - ANS You have your dedicated space yet
share internal resources with other tenants within the building of your org aka salesforce
ecosystem
What are Superbadges? - ANS Real world scenarios with questions and playground
challenges for specific learning objectives.
What is the Trailhead Academy? - ANS Week long classes taught by other trailblazers → best
to attend if sponsored by your company because it cost a couple thousand dollars
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, What is Salesforce Customer 360? - ANS Salesforce's solution that connects all information
about the customer in an easy to access system.
A way of connecting all the products Salesforce have to create one holistic view of the customer
journey and experience.
What is the Salesforce Sales cloud? - ANS The most fundamental cloud that connects leads
and opportunities. Provides info about the deals that are being sold within your org. It contains
every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud? - ANS The second most common cloud, biggest focus is
on customer service and success. Deals with use cases, accounts and contacts. For ex. an email
can turn into a case that is automated via phone, email or web chat. There are some
automations for case resolution within this cloud.
What is the Salesforce Marketing cloud? - ANS Product to enable companies to market to
customers.
It keeps track of potential customers → helps them go through the sales path. It helps you get to
know the beginning of the customer journey. It features campaigns, campaign members and
leads.
Marketing and sales cloud has some overlap. And depending on the company selling process,
you can understand the ROI on different marketing efforts within your org.
What is the Salesforce Experiences cloud? - ANS Product for building secure websites,
portals, and
apps with connected data quickly.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
