Class notes
ICT Service management (2021) - chapter 0, 2, 3 and 14 extensive notes
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Extensive notes of chapter 0, 2, 3, and 14 combined in one document [D0I69A]. NOTE: This document is not a summary. It contains the information of the slides supplemented with extensive lecture notes—a lot of what prof. Doom has said during the lecture is written down. Notes may contain typos.
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