WGU D099 Pre-Assessment: Sales Management | Verified Questions & Answers 2025–2026

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PRE-ASSESSMENT: SALES MANAGEMENT (NBO1) (PNBO)

Attempt #1
Status: Not Passed

1. A salesperson wants to get to know a prospective customer by establishing ongoing
communication to ensure current as well as future sales.

Which sales approach is the salesperson using?
YOUR CORRECT
ANSWER ANSWER


Transactional


Relationship


Adaptive


Direct


2. A salesperson prepares for a customer meeting by reviewing the number of products the
customer has purchased since the company started. The salesperson decides to open the
conversation by reviewing how the company has consistently provided a trusted product since
the start of the customer relationship.

How does this salesperson's approach help achieve sales goals?
YOUR CORRECT
ANSWER ANSWER


It emphasizes company value to the customer


It analyzes return on customer investment


It evaluates the cost of customer investment


It calculates net customer profit




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3. A retailer is advertising its new product line and has designed a campaign that includes social
media advertising, print promotional pieces, online promotions, and a special product launch
event.

Which concept is the retailer using to promote its new product line?
YOUR CORRECT
ANSWER ANSWER



Relationship selling


Integrated marketing communications


Buyer journey


Marketing research


4. How does empathy contribute to building a good relationship with a customer?
YOUR CORRECT
ANSWER ANSWER


By sharing beliefs with clients to build interactions based on
mutual interests


By displaying vulnerability to clients to make them feel like they
have the upper hand


By creating distance from the company to show high customer
awareness


By creating an emotional connection with clients to show
understanding that is built on trust




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5. Why is responsive listening important when participating in verbal communication?
YOUR CORRECT
ANSWER ANSWER


It allows a salesperson to be prepared to counter any arguments
made by a potential client.


It ensures that a salesperson is responding quickly to the
customer's needs.


It encourages the salesperson to repeat back to the customer
what they believe the customer needs.


It promotes rotating salespeople when dealing with clients who
have specific requirements.




6. What is a result of a salesperson conducting follow-up on a sale?
YOUR CORRECT
ANSWER ANSWER


Ensures customer satisfaction


Establishes contract terms


Determines customer needs


Handles customer objections




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