WGU D351 STUDY GUIDE QUESTIONS WITH 100%
VERIFIED ANSWERS!!
1. What role does the planning function of HR management play within orga- nizations
- CORRECT ANSWER ✔✔ - HR planning helps the organization better understand how many and what type of
employees the organization will need in the future
2. What role does the staffing function play? - CORRECT ANSWER ✔✔ - recruiting job applicants and then
selecting the most appropriate applicants for the available jobs
3. what are the types of employee compensation? - CORRECT ANSWER ✔✔ - direct (salary, hourly,
bonus) and indirect (services, benefits, training)
4. what is the role of a performance appraisal? - CORRECT ANSWER ✔✔ - giving feedback, setting
goals, training and development, promotions, raises, and accountability
5. how does HRM enhance human potential? - CORRECT ANSWER ✔✔ - training and development,
career development, performance feedback, creating a positive work environment, and work life balance
6. HRM's work on improving the workplace environment focuses on what two environments?
- CORRECT ANSWER ✔✔ - implementing productivity improvement programs as well as improving health and safety at
work
7. what must management be aware of in order to maintain effective work
relationships? - CORRECT ANSWER ✔✔ - foster a positive workplace environment. attract employees to stay.
8. what impact has globalization had on HR practices? - CORRECT ANSWER ✔✔ - diverse workforce, global
talent pool, legal and compliance challenges, training and development, and more competition
9. what are the 4 implicit HR objectives - CORRECT ANSWER ✔✔ - 1. Improve productivity
2. Improve quality of work
3. Ensure legal compliance
4. Ensure ethical behavior
10. how can hr managers make a significant contribution towards productivity
improvement? - CORRECT ANSWER ✔✔ - work organization and design
11. how do organizations improve the quality of work life? how have employees'
attitudes regarding involvement with their work shifted? - CORRECT ANSWER ✔✔ - most
,employees today desire more autonomy and a chance to make a greater contribution to the organization. employees
today prefer a greater level of involvement with their work.
12. Why is it important that HR mangers and personnel be familiar with the laws and
regulations? - CORRECT ANSWER ✔✔ - laws impact nearly all functions and activities with which HRM is involved, HR managers
and personnel must be familiar with regulations attecting hiring and pay, promotion activities, health and safety, and labor relations
13. Define the term "moral philosophy." - CORRECT ANSWER ✔✔ - the principals, rules, and values that
individuals use in deciding what is right and wrong.
14. How can HR professionals create a culture where ethical behavior is encour- aged? - CORRECT
ANSWER ✔✔ - 1. creating a positive work environment 2. hiring ethical individuals 3. providing ethical training 4. labeling and
modeling ethical behavior 5. creating a well-defined code of ethics 6. establishing an open-door policy
15. Define the term "business ethics." - CORRECT ANSWER ✔✔ - the values and principles that are used to
evaluate whether the collective behavior of members of an organization is appropriate
16. What is the consequentialist theory? - CORRECT ANSWER ✔✔ - judges whether or not something
is right by what its consequences are.
17. What is the deontological theory? - CORRECT ANSWER ✔✔ - uses rules to distinguish right from wrong.
Required disre- garding the possible consequences of our actions when determining what is right and what is wrong
18. What is it important to HR to foster a culture of diversity, equity, and inclusion (DEI)? -
CORRECT ANSWER ✔✔ - to enhance organizational ettectiveness and employee well being
19. What is the strategic nature of HR? - CORRECT ANSWER ✔✔ - playing a key role in helping the
organization meet its long-term goals
20. What are the six major trends have been identified as influencing the work
environment? - CORRECT ANSWER ✔✔ - 1. increased competition 2. the costs and benefits associated with HR utilization 3.
productivity changes 4. the increasing pace and complexities of social, cultural, legal, demographic, and educational changes 5.
the symptoms of dysfunction in the workplace 6. societal trends of the 21st century
21. Define "culture" and identify who shapes an organization's culture. - CORRECT
ANSWER ✔✔ - culture represents the organization's value system. Top management's values shape it.
22. Define technology. - CORRECT ANSWER ✔✔ - refers to the firm's equipment and knowledge
23. How does technology influence an organization's structure? - CORRECT ANSWER ✔✔
- with technology and computers close supervision of employees is unnecessary. Furthermore, technology allows work
to be performed during non-traditional hours, away from physical manufacturing plants and oflces. With technology we can
,see a reduction in the work force.
24. Organizational size is an important factor in determining .-
CORRECT ANSWER ✔✔ - HR
activities
25. How does the economy influence HR activities? - CORRECT ANSWER ✔✔ - a strong
economy tends to decrease unemployment, increase wages, make recruitment more competitive, and increase the
desirability of training. On the other hand, a weak economy tends to increase unemployment, diminish wage demands, make
recruitment less competitive, and reduce the need for training and development of current employees
26. How does international competition influence HR activities? - CORRECT ANSWER ✔✔ -
corporations forced to be more competitive, HR policies and practices change significantly
27. Define the term "SWOT". - CORRECT ANSWER ✔✔ - strengths, weaknesses, opportunities, and threats
28. What is the purpose of a SWOT analysis? - CORRECT ANSWER ✔✔ - it is a tool that allows managers to
asssess the firm's internal abilities and vulnerabilities to the external environment
29. What are the five HRM strategies? - CORRECT ANSWER ✔✔ - 1. talent acquisition 2. training and
development 3. perfor- mance management 4. compensation and benefits 5. employee engagement and retention
30. What are the four HRM Structures? - CORRECT ANSWER ✔✔ - functional, divisional, matrix, and outsourced
or shared
31. What is the difference between a Centralized HR structure and a Decentral- ized HR
structure? - CORRECT ANSWER ✔✔ - the ditterence lies in where decisions are made and how HR functions are
managed across an organization. centralized - CORRECT ANSWER ✔✔ - all HR decisions are managed from a single, central
location decentralized - CORRECT ANSWER ✔✔ - HR responsibilities are distrubuted among departments, regions, or business
units.
32. What is a Shared Services Model? - CORRECT ANSWER ✔✔ - a shared service model is a structure
where common HR functions like payroll, benefits, and employee records are centralized into one unit that serves the entire
organization
33. Why does HR sometimes outsource HR functions? - CORRECT ANSWER ✔✔ - improve eflciency,
reduce costs, and focus internal resources on more strategic work
34. How does HR stay in compliance? - CORRECT ANSWER ✔✔ - staying current with laws and regulations,
creating and updating policies, training managers and statt, proper documentation and record-keeping, conducting internal
audits, and partnering with legal or compliance experts
35. What are the five ethical standards in HR? - CORRECT ANSWER ✔✔ - fairness and justice,
, confidentiality and privacy,
professional integrity, respect for individuals, and compliance with laws and regulations
36. What are the six HR competencies? - CORRECT ANSWER ✔✔ - 1. provide transormational leadership 2.
collaborate and resolve strategic challenges within the firm 3. encourage real employee involvement 4. empower and facilitate
learning as well as change and decision-making 5. design process and performance systems 6. maintain a global business
perspective
37. What knowledge of the Business and Industry must an HR professional pos-
sess? - CORRECT ANSWER ✔✔ - 1. strategic planning 2. financial statements 3. sales, marketing, and production techniques 4.
knowledge of how to use tools such as data processing and management information systems
38. Why is it important for an HR professional to have an understanding of the
economic phenomena? - CORRECT ANSWER ✔✔ - the globalization of markets, internationalization of corporations,
andever-grow- ing insistence on quality require HR professionals to be more familiar with economic issues, such as cost-of-
living indices and the unemployment rate
39. Why is it important for an HR professional to have analytical abilities? - CORRECT
ANSWER ✔✔ - due to increase in technology use and the emerging roles that businesses wish to assign HR
professionals, these professionals are increasingly being asked to manage processes rather than activities. consequently, HR
managers must develop good analytical skills so that they can diagnose and solve problems
40. Why is the ability to influence others a critical characteristic of an HR pro-
fessional? - CORRECT ANSWER ✔✔ - knowing how ro influence decision makers without having formal authority and being able
to sell and defend a position will continue to be important skills of hr professionals
41. Why is a propensity for action needed by an HR professional? - CORRECT ANSWER ✔✔
- HR managers must be proactive in approaching people to discover the problems that already exist. HR managers can no
longer attord to remain secluded in their own territory; rather they must engage with everyone in the orgnaization
42. Why is meant by "engagement?" - CORRECT ANSWER ✔✔ - being intimately involved in the structural changes
of the
organization-help develop plans and strategies-assist in motivation and retention of employees-manage succession by creating
contingency plans for key employees
43. Why is it important for HR professionals to have political awareness? - CORRECT
ANSWER ✔✔ - to integrate
all resources and rallying employees and colleagues in support of the organizations strategy
44. Why is it important for HR professionals to be customer focused? - CORRECT
VERIFIED ANSWERS!!
1. What role does the planning function of HR management play within orga- nizations
- CORRECT ANSWER ✔✔ - HR planning helps the organization better understand how many and what type of
employees the organization will need in the future
2. What role does the staffing function play? - CORRECT ANSWER ✔✔ - recruiting job applicants and then
selecting the most appropriate applicants for the available jobs
3. what are the types of employee compensation? - CORRECT ANSWER ✔✔ - direct (salary, hourly,
bonus) and indirect (services, benefits, training)
4. what is the role of a performance appraisal? - CORRECT ANSWER ✔✔ - giving feedback, setting
goals, training and development, promotions, raises, and accountability
5. how does HRM enhance human potential? - CORRECT ANSWER ✔✔ - training and development,
career development, performance feedback, creating a positive work environment, and work life balance
6. HRM's work on improving the workplace environment focuses on what two environments?
- CORRECT ANSWER ✔✔ - implementing productivity improvement programs as well as improving health and safety at
work
7. what must management be aware of in order to maintain effective work
relationships? - CORRECT ANSWER ✔✔ - foster a positive workplace environment. attract employees to stay.
8. what impact has globalization had on HR practices? - CORRECT ANSWER ✔✔ - diverse workforce, global
talent pool, legal and compliance challenges, training and development, and more competition
9. what are the 4 implicit HR objectives - CORRECT ANSWER ✔✔ - 1. Improve productivity
2. Improve quality of work
3. Ensure legal compliance
4. Ensure ethical behavior
10. how can hr managers make a significant contribution towards productivity
improvement? - CORRECT ANSWER ✔✔ - work organization and design
11. how do organizations improve the quality of work life? how have employees'
attitudes regarding involvement with their work shifted? - CORRECT ANSWER ✔✔ - most
,employees today desire more autonomy and a chance to make a greater contribution to the organization. employees
today prefer a greater level of involvement with their work.
12. Why is it important that HR mangers and personnel be familiar with the laws and
regulations? - CORRECT ANSWER ✔✔ - laws impact nearly all functions and activities with which HRM is involved, HR managers
and personnel must be familiar with regulations attecting hiring and pay, promotion activities, health and safety, and labor relations
13. Define the term "moral philosophy." - CORRECT ANSWER ✔✔ - the principals, rules, and values that
individuals use in deciding what is right and wrong.
14. How can HR professionals create a culture where ethical behavior is encour- aged? - CORRECT
ANSWER ✔✔ - 1. creating a positive work environment 2. hiring ethical individuals 3. providing ethical training 4. labeling and
modeling ethical behavior 5. creating a well-defined code of ethics 6. establishing an open-door policy
15. Define the term "business ethics." - CORRECT ANSWER ✔✔ - the values and principles that are used to
evaluate whether the collective behavior of members of an organization is appropriate
16. What is the consequentialist theory? - CORRECT ANSWER ✔✔ - judges whether or not something
is right by what its consequences are.
17. What is the deontological theory? - CORRECT ANSWER ✔✔ - uses rules to distinguish right from wrong.
Required disre- garding the possible consequences of our actions when determining what is right and what is wrong
18. What is it important to HR to foster a culture of diversity, equity, and inclusion (DEI)? -
CORRECT ANSWER ✔✔ - to enhance organizational ettectiveness and employee well being
19. What is the strategic nature of HR? - CORRECT ANSWER ✔✔ - playing a key role in helping the
organization meet its long-term goals
20. What are the six major trends have been identified as influencing the work
environment? - CORRECT ANSWER ✔✔ - 1. increased competition 2. the costs and benefits associated with HR utilization 3.
productivity changes 4. the increasing pace and complexities of social, cultural, legal, demographic, and educational changes 5.
the symptoms of dysfunction in the workplace 6. societal trends of the 21st century
21. Define "culture" and identify who shapes an organization's culture. - CORRECT
ANSWER ✔✔ - culture represents the organization's value system. Top management's values shape it.
22. Define technology. - CORRECT ANSWER ✔✔ - refers to the firm's equipment and knowledge
23. How does technology influence an organization's structure? - CORRECT ANSWER ✔✔
- with technology and computers close supervision of employees is unnecessary. Furthermore, technology allows work
to be performed during non-traditional hours, away from physical manufacturing plants and oflces. With technology we can
,see a reduction in the work force.
24. Organizational size is an important factor in determining .-
CORRECT ANSWER ✔✔ - HR
activities
25. How does the economy influence HR activities? - CORRECT ANSWER ✔✔ - a strong
economy tends to decrease unemployment, increase wages, make recruitment more competitive, and increase the
desirability of training. On the other hand, a weak economy tends to increase unemployment, diminish wage demands, make
recruitment less competitive, and reduce the need for training and development of current employees
26. How does international competition influence HR activities? - CORRECT ANSWER ✔✔ -
corporations forced to be more competitive, HR policies and practices change significantly
27. Define the term "SWOT". - CORRECT ANSWER ✔✔ - strengths, weaknesses, opportunities, and threats
28. What is the purpose of a SWOT analysis? - CORRECT ANSWER ✔✔ - it is a tool that allows managers to
asssess the firm's internal abilities and vulnerabilities to the external environment
29. What are the five HRM strategies? - CORRECT ANSWER ✔✔ - 1. talent acquisition 2. training and
development 3. perfor- mance management 4. compensation and benefits 5. employee engagement and retention
30. What are the four HRM Structures? - CORRECT ANSWER ✔✔ - functional, divisional, matrix, and outsourced
or shared
31. What is the difference between a Centralized HR structure and a Decentral- ized HR
structure? - CORRECT ANSWER ✔✔ - the ditterence lies in where decisions are made and how HR functions are
managed across an organization. centralized - CORRECT ANSWER ✔✔ - all HR decisions are managed from a single, central
location decentralized - CORRECT ANSWER ✔✔ - HR responsibilities are distrubuted among departments, regions, or business
units.
32. What is a Shared Services Model? - CORRECT ANSWER ✔✔ - a shared service model is a structure
where common HR functions like payroll, benefits, and employee records are centralized into one unit that serves the entire
organization
33. Why does HR sometimes outsource HR functions? - CORRECT ANSWER ✔✔ - improve eflciency,
reduce costs, and focus internal resources on more strategic work
34. How does HR stay in compliance? - CORRECT ANSWER ✔✔ - staying current with laws and regulations,
creating and updating policies, training managers and statt, proper documentation and record-keeping, conducting internal
audits, and partnering with legal or compliance experts
35. What are the five ethical standards in HR? - CORRECT ANSWER ✔✔ - fairness and justice,
, confidentiality and privacy,
professional integrity, respect for individuals, and compliance with laws and regulations
36. What are the six HR competencies? - CORRECT ANSWER ✔✔ - 1. provide transormational leadership 2.
collaborate and resolve strategic challenges within the firm 3. encourage real employee involvement 4. empower and facilitate
learning as well as change and decision-making 5. design process and performance systems 6. maintain a global business
perspective
37. What knowledge of the Business and Industry must an HR professional pos-
sess? - CORRECT ANSWER ✔✔ - 1. strategic planning 2. financial statements 3. sales, marketing, and production techniques 4.
knowledge of how to use tools such as data processing and management information systems
38. Why is it important for an HR professional to have an understanding of the
economic phenomena? - CORRECT ANSWER ✔✔ - the globalization of markets, internationalization of corporations,
andever-grow- ing insistence on quality require HR professionals to be more familiar with economic issues, such as cost-of-
living indices and the unemployment rate
39. Why is it important for an HR professional to have analytical abilities? - CORRECT
ANSWER ✔✔ - due to increase in technology use and the emerging roles that businesses wish to assign HR
professionals, these professionals are increasingly being asked to manage processes rather than activities. consequently, HR
managers must develop good analytical skills so that they can diagnose and solve problems
40. Why is the ability to influence others a critical characteristic of an HR pro-
fessional? - CORRECT ANSWER ✔✔ - knowing how ro influence decision makers without having formal authority and being able
to sell and defend a position will continue to be important skills of hr professionals
41. Why is a propensity for action needed by an HR professional? - CORRECT ANSWER ✔✔
- HR managers must be proactive in approaching people to discover the problems that already exist. HR managers can no
longer attord to remain secluded in their own territory; rather they must engage with everyone in the orgnaization
42. Why is meant by "engagement?" - CORRECT ANSWER ✔✔ - being intimately involved in the structural changes
of the
organization-help develop plans and strategies-assist in motivation and retention of employees-manage succession by creating
contingency plans for key employees
43. Why is it important for HR professionals to have political awareness? - CORRECT
ANSWER ✔✔ - to integrate
all resources and rallying employees and colleagues in support of the organizations strategy
44. Why is it important for HR professionals to be customer focused? - CORRECT
