MGMT 310 EXAM 1 STUDY GUIDE
What Do Managers Do? - Answers -Managers get things done through other people,
make decisions, allocate resources, direct activities.
Organizational Behavior - Answers -Focuses on developing an understanding of how to
manage individuals and groups in order to achieve desired objectives in organizations
Management function: Planning - Answers -Defining goals, establishing strategy,
developing plans to coordinate activities.
Management Function: Organizing - Answers -Determining what tasks are to be done,
who does them, how they are grouped, who reports to whom, and where decisions are
to be made
Management Function: Leading - Answers -Motivating, subordinates, directing others,
selecting the most effective communication channels, resolving conflicts
Management Function: Controlling - Answers -Monitoring all activities to ensure
everything is done as planned stopping deviations.
Management Skill: Technical - Answers -The ability to apply specialized knowledge or
expertise
Management Skill: Human - Answers -Ability to work with, understand or motivate other
people, both individually and in groups.
Management Skill: Conceptual - Answers -The mental ability to analyze and diagnose
complex situations
Management Role: Figurehead - Answers -Symbolic head; required to perform a
number of routine duties of a legal or social nature
Management Role: Leadership - Answers -Responsibility for the motivation and
direction of employees
Management Role: Liaison - Answers -Maintains a network of outside contacts who
provide favors and information
Independent Variable - Answers -The presumed cause of some change in the
dependent variable
Dependent Variable - Answers -A response that is affected by an independent variable
, Effective vs Efficient - Answers -Together the constitute the performance measure
known as productivity
Effectivenes - Answers -Achievement of goals
Efficiency - Answers -The ratio of effective input and output required to achieve it
Turnover - Answers -Voluntary or involuntary withdrawal from an organization. High
turnover means employees are often being replaced
Absenteeism - Answers -Failure to show up to work
Productivity - Answers -A performance measure comprised of effectiveness and
efficiency
Manager - Answers -An organizational member who achieves goals through other
people; they make decisions, allocate resources, and direct activities of other to attain
goals
Organization - Answers -A consciously coordinated social unit, comprised of two or
more people, that functions on a relatively continuous basis to achieve a common set of
goals or goal
Organizational Citizenship Behavior (OCB) - Answers -Behaviors not required by the
organization but engaged in to help others or the organiztion
Forces of change in organizations today - Answers -1. Technological Innovation
2. Globalization
3. Changing Demographics
4. Employee Empowerment
Organizational Commitment - Answers -1. A strong desire to remain as a member of
the organization
2. A willingness to exert high levels of effort on behalf of the organization
3. A belief in, and acceptance of, the values and goals of the organization
Attitudes - Answers -Evaluative statements or judgments concerning people, objects,
and events
Attitudes: Cognitive Compenent - Answers -The part of attitude involving thought,
beliefs about the facts pertaining to the object
Attitudes: Effective component - Answers -The evaluation and emotion others feel
toward objects
What Do Managers Do? - Answers -Managers get things done through other people,
make decisions, allocate resources, direct activities.
Organizational Behavior - Answers -Focuses on developing an understanding of how to
manage individuals and groups in order to achieve desired objectives in organizations
Management function: Planning - Answers -Defining goals, establishing strategy,
developing plans to coordinate activities.
Management Function: Organizing - Answers -Determining what tasks are to be done,
who does them, how they are grouped, who reports to whom, and where decisions are
to be made
Management Function: Leading - Answers -Motivating, subordinates, directing others,
selecting the most effective communication channels, resolving conflicts
Management Function: Controlling - Answers -Monitoring all activities to ensure
everything is done as planned stopping deviations.
Management Skill: Technical - Answers -The ability to apply specialized knowledge or
expertise
Management Skill: Human - Answers -Ability to work with, understand or motivate other
people, both individually and in groups.
Management Skill: Conceptual - Answers -The mental ability to analyze and diagnose
complex situations
Management Role: Figurehead - Answers -Symbolic head; required to perform a
number of routine duties of a legal or social nature
Management Role: Leadership - Answers -Responsibility for the motivation and
direction of employees
Management Role: Liaison - Answers -Maintains a network of outside contacts who
provide favors and information
Independent Variable - Answers -The presumed cause of some change in the
dependent variable
Dependent Variable - Answers -A response that is affected by an independent variable
, Effective vs Efficient - Answers -Together the constitute the performance measure
known as productivity
Effectivenes - Answers -Achievement of goals
Efficiency - Answers -The ratio of effective input and output required to achieve it
Turnover - Answers -Voluntary or involuntary withdrawal from an organization. High
turnover means employees are often being replaced
Absenteeism - Answers -Failure to show up to work
Productivity - Answers -A performance measure comprised of effectiveness and
efficiency
Manager - Answers -An organizational member who achieves goals through other
people; they make decisions, allocate resources, and direct activities of other to attain
goals
Organization - Answers -A consciously coordinated social unit, comprised of two or
more people, that functions on a relatively continuous basis to achieve a common set of
goals or goal
Organizational Citizenship Behavior (OCB) - Answers -Behaviors not required by the
organization but engaged in to help others or the organiztion
Forces of change in organizations today - Answers -1. Technological Innovation
2. Globalization
3. Changing Demographics
4. Employee Empowerment
Organizational Commitment - Answers -1. A strong desire to remain as a member of
the organization
2. A willingness to exert high levels of effort on behalf of the organization
3. A belief in, and acceptance of, the values and goals of the organization
Attitudes - Answers -Evaluative statements or judgments concerning people, objects,
and events
Attitudes: Cognitive Compenent - Answers -The part of attitude involving thought,
beliefs about the facts pertaining to the object
Attitudes: Effective component - Answers -The evaluation and emotion others feel
toward objects
