MGT 291 EXAM 2 ACTUAL EXAM PAPER 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◉ Two categories of conflict. Answer: Functional and dysfunctional
◉ Functional conflict definition. Answer: (Task conflict) is healthy,
constructive disagreement between individuals or groups about
ideas or solutions regarding a task being performed
◉ Dysfunctional conflict definition. Answer: Disagreements that lead
to disadvantages or harm to an individual or team
◉ Relational Conflict definition. Answer: a form of emotional conflict
resulting from interpersonal incompatibility
◉ Destructive Substantive Conflict definition. Answer: Conflict that
occurs when members of a work unit fail to act because they cannot
agree on task goals
◉ Status conflict definition. Answer: Attempts to defend or elevate
one's own status relative to another
,◉ Process Conflict definition. Answer: Disagreement in how roles
and responsibilities should be assigned. It can also come from
structural differentiation, when different teams and work units
pursue different goals with different time horizons.
◉ Two Conflict Management Strategies. Answer: Tolerating and
reducing
◉ Tolerating differences definition. Answer: Involves pushing
members to value and appreciate differences. This strategy focus on
conflict management rather than conflict resolution.
◉ Reducing differences definition. Answer: Involves getting
everyone involved to adopt new attitudes, behaviors, and
approaches toward one another. This conflict management strategy
focuses on conflict resolution
◉ "Cook the conflict" meaning. Answer: Increasing or decreasing
tensions in ways that spark ideation and innovative solutions to
problems.
◉ Accommodation or smoothing management strategy. Answer:
Letting the other's wishes rule. Smoothing over differences to
maintain superficial harmony.
, ◉ Avoidance management strategy definition. Answer: Downplaying
disagreement; falling to participate in the situation and/or staying
neutral at all costs.
◉ Competition and Authoritative Command management strategy
definition. Answer: Working against the wishes of the other party,
fighting to dominate in win-lose competition, and/ore forcing things
to a favorable conclusion through the exercise of authority.
◉ Compromise management strategy definition. Answer: Working
toward partial satisfaction of everyone's concerns; seeking
"acceptable" rather than "optimal" solutions so that on one typically
wins or loses.
◉ Collaboration and Problem Solving management strategy
definition. Answer: Seeking true satisfaction of everyone's concerns
by working through differences, finding and solving problems so
everyone gains as a result.
◉ Negotiation definition. Answer: The process of making joint
decisions when the parties involved have different preferences.
◉ Bargaining power definition. Answer: The strength of the position
we bring to a negotiation situation.
QUESTIONS WITH SOLUTIONS GRADED A+
◉ Two categories of conflict. Answer: Functional and dysfunctional
◉ Functional conflict definition. Answer: (Task conflict) is healthy,
constructive disagreement between individuals or groups about
ideas or solutions regarding a task being performed
◉ Dysfunctional conflict definition. Answer: Disagreements that lead
to disadvantages or harm to an individual or team
◉ Relational Conflict definition. Answer: a form of emotional conflict
resulting from interpersonal incompatibility
◉ Destructive Substantive Conflict definition. Answer: Conflict that
occurs when members of a work unit fail to act because they cannot
agree on task goals
◉ Status conflict definition. Answer: Attempts to defend or elevate
one's own status relative to another
,◉ Process Conflict definition. Answer: Disagreement in how roles
and responsibilities should be assigned. It can also come from
structural differentiation, when different teams and work units
pursue different goals with different time horizons.
◉ Two Conflict Management Strategies. Answer: Tolerating and
reducing
◉ Tolerating differences definition. Answer: Involves pushing
members to value and appreciate differences. This strategy focus on
conflict management rather than conflict resolution.
◉ Reducing differences definition. Answer: Involves getting
everyone involved to adopt new attitudes, behaviors, and
approaches toward one another. This conflict management strategy
focuses on conflict resolution
◉ "Cook the conflict" meaning. Answer: Increasing or decreasing
tensions in ways that spark ideation and innovative solutions to
problems.
◉ Accommodation or smoothing management strategy. Answer:
Letting the other's wishes rule. Smoothing over differences to
maintain superficial harmony.
, ◉ Avoidance management strategy definition. Answer: Downplaying
disagreement; falling to participate in the situation and/or staying
neutral at all costs.
◉ Competition and Authoritative Command management strategy
definition. Answer: Working against the wishes of the other party,
fighting to dominate in win-lose competition, and/ore forcing things
to a favorable conclusion through the exercise of authority.
◉ Compromise management strategy definition. Answer: Working
toward partial satisfaction of everyone's concerns; seeking
"acceptable" rather than "optimal" solutions so that on one typically
wins or loses.
◉ Collaboration and Problem Solving management strategy
definition. Answer: Seeking true satisfaction of everyone's concerns
by working through differences, finding and solving problems so
everyone gains as a result.
◉ Negotiation definition. Answer: The process of making joint
decisions when the parties involved have different preferences.
◉ Bargaining power definition. Answer: The strength of the position
we bring to a negotiation situation.
