IAAP Cap Exam with Multiple Choices
Questions and Verified Answers Latest
updated GRADED A+
Each organization has its own culture, which reflects key values, beliefs and
attitudes. Which cultural symbol influences the organization's style of doing
business?
A. employee attitudes
B. dress codes
C. customer service
D. office terminology - CORRECT ANSWERS-
During which stage do members of a team begin to understand their
boundaries, inappropriate behaviors, and who is in charge?
A. forming
B. storming
C. performing
D. adjourning - CORRECT ANSWERS-
Which is NOT an example of a mobile application?
A. Kickstarter.com
B. Google Drive
C. Microsoft Teams
D. Waze - CORRECT ANSWERS-
Which is NOT an example of using a network to communicate?
A. Google Chrome
B. Microsoft SharePoint
C. Facebook
D. LinkedIn - CORRECT ANSWERS-
Teams are an important part of an organization because they
A. Do not require oversight from management
B. Relieve heavy workloads of managers
C. Combine the skills and experiences of individuals
D. Allow you to delegate your daily workload - CORRECT ANSWERS-
Leadership can be defined as any of the following EXCEPT
A. Organizing and directing people to accomplish goals.
B. Giving direction for an activity or operation.
C. Being a guide, especially by goin gin advance of others.
,D. inspiring and motivating others to achieve goals. - CORRECT ANSWERS-
An infographic may communicate a message using all of the following EXCEPT
A. Pictures
B. Excel Charts
C. Processes and workflow
D. Visual narratives - CORRECT ANSWERS-
A key corporate benefit of a diverse workforce includes
A. compliance with affirmative action policies and procedures
B. Providing opportunities for different perspectives, values, and ideas.
C. Better communication with international customers
D. Environments that allow employees to experience different cultures -
CORRECT ANSWERS-
Conflict in the workforce can be prevented by
A. Communicating clearly to others with respect for everyone's opinion
B. Assuming everyone understands your perspective
C. only listening to opinions and suggestions with which you agree
D. Having several meetings where you communicate vaguely on the issues -
CORRECT ANSWERS-
Which formal structure dictates how jobs are divided and coordinated?
A. Centralization
B. Work specialization
C. Organizational
D. Chain of Command - CORRECT ANSWERS-
Conflict resolution involves all of the following EXCEPT
A. recognizing the conflict and committing to resolving the issue
B. reviewing the specifics and considering all the viewpoints to avoid confusion
C. getting the entire team to agree to the solution or approach to resolve the
conflict
D. getting the majority to agree on how to resolve the conflict - CORRECT
ANSWERS-
Which are the five common values consistent with ethical choices?
A. honesty, accuracy, responsibility, fairness, and empathy
B. honesty, fairness, respect, responsibility, and compassion
C. honesty, punctuality, knowledge, fairness, and respect
D. honesty, fairness, accuracy, respect, and punctuality - CORRECT
ANSWERS-
Which statement is true regarding cross-functional teams in an organization?
A. they resolve problems using their expertise and business acumen
B. they organize events coordinate actions
,C. they rely heavily on emails, conference calls, and technology
D. they disband after a specific problem is solved - CORRECT ANSWERS-
Which BEST describes effective leaders?
A. they motivate employees to focus on short-term success
B. they set good examples and motivate employees to focus on long-term
success
C. they provide employees with purpose to complete the goals of the
organization
D. they inspire employees to focus on short-term success - CORRECT
ANSWERS-
It is your goal to change jobs. Which is the BEST strategy to accomplish this
goal?
A. Complete as many applications as possible
B. connect with friends and colleagues
C. take educational courses
D. Post it on Facebook - CORRECT ANSWERS-
A conflict has continued for months between several work groups. its is
resulting in failed communication and employee turnover. Which is the BEST
course of action?
A. Send out a memo demanding that it stop.
B. Fire the members creating the conflict
C. Use a mediator to help resolve the conflict
D. Determine the cause of the conflict and document it. - CORRECT ANSWERS-
Which three-step process adapts to blogging?
A. plan-write-complete
B. research-plan-write
C. plan-write-edit
D. research-plan-edit - CORRECT ANSWERS-
Employment law protects employers and employees. Which legislation was
passed to protect genetic information from being used in promotional
processes?
A. ADA
B. ADEA
C. GINA
D. HIPAA - CORRECT ANSWERS-
At the end of each year, the manager meets with each staff member to identify
and agree on goals for the upcoming year. Which is the BEST description of this
style of management?
A. management by objectives
B. Situational
, C. Pathfinding
D. Teaching - CORRECT ANSWERS-
A team is competing in a multi-state technical skills and physical endurance
competition with media coverage. It has involved months of practice and team
work. Which term BEST describes this type of team?
A. parallel team
B. project team
C. action team
D. work team - CORRECT ANSWERS-
Which type of business is formed with two or more people acting as co-owners
of the business?
A. partnership
B. Corporation
C. Sole propriertorship
D. limited liability corporation - CORRECT ANSWERS-
The first type of emotional intelligence is
A. other awareness
B. self-awareness
C. emotional awareness
D. emotional experiences - CORRECT ANSWERS-
Meeting other people in your field of work is a form of
A. promoting your career
B. networking
C. communication
D. building relationships - CORRECT ANSWERS-
You are starting a project to reorganize the file room. To detail the process from
start to finish, you should consider using
A. a flowchart
B. an organization chart
C. an infographic
D. a diagram - CORRECT ANSWERS-
The specific flow of authority through levels of an organizational structure can
be defined as
A. span of control
B. chain of command
C. centralization
D. work specialization - CORRECT ANSWERS-
When employees cannot find information through established sources, they
increasingly use
Questions and Verified Answers Latest
updated GRADED A+
Each organization has its own culture, which reflects key values, beliefs and
attitudes. Which cultural symbol influences the organization's style of doing
business?
A. employee attitudes
B. dress codes
C. customer service
D. office terminology - CORRECT ANSWERS-
During which stage do members of a team begin to understand their
boundaries, inappropriate behaviors, and who is in charge?
A. forming
B. storming
C. performing
D. adjourning - CORRECT ANSWERS-
Which is NOT an example of a mobile application?
A. Kickstarter.com
B. Google Drive
C. Microsoft Teams
D. Waze - CORRECT ANSWERS-
Which is NOT an example of using a network to communicate?
A. Google Chrome
B. Microsoft SharePoint
C. Facebook
D. LinkedIn - CORRECT ANSWERS-
Teams are an important part of an organization because they
A. Do not require oversight from management
B. Relieve heavy workloads of managers
C. Combine the skills and experiences of individuals
D. Allow you to delegate your daily workload - CORRECT ANSWERS-
Leadership can be defined as any of the following EXCEPT
A. Organizing and directing people to accomplish goals.
B. Giving direction for an activity or operation.
C. Being a guide, especially by goin gin advance of others.
,D. inspiring and motivating others to achieve goals. - CORRECT ANSWERS-
An infographic may communicate a message using all of the following EXCEPT
A. Pictures
B. Excel Charts
C. Processes and workflow
D. Visual narratives - CORRECT ANSWERS-
A key corporate benefit of a diverse workforce includes
A. compliance with affirmative action policies and procedures
B. Providing opportunities for different perspectives, values, and ideas.
C. Better communication with international customers
D. Environments that allow employees to experience different cultures -
CORRECT ANSWERS-
Conflict in the workforce can be prevented by
A. Communicating clearly to others with respect for everyone's opinion
B. Assuming everyone understands your perspective
C. only listening to opinions and suggestions with which you agree
D. Having several meetings where you communicate vaguely on the issues -
CORRECT ANSWERS-
Which formal structure dictates how jobs are divided and coordinated?
A. Centralization
B. Work specialization
C. Organizational
D. Chain of Command - CORRECT ANSWERS-
Conflict resolution involves all of the following EXCEPT
A. recognizing the conflict and committing to resolving the issue
B. reviewing the specifics and considering all the viewpoints to avoid confusion
C. getting the entire team to agree to the solution or approach to resolve the
conflict
D. getting the majority to agree on how to resolve the conflict - CORRECT
ANSWERS-
Which are the five common values consistent with ethical choices?
A. honesty, accuracy, responsibility, fairness, and empathy
B. honesty, fairness, respect, responsibility, and compassion
C. honesty, punctuality, knowledge, fairness, and respect
D. honesty, fairness, accuracy, respect, and punctuality - CORRECT
ANSWERS-
Which statement is true regarding cross-functional teams in an organization?
A. they resolve problems using their expertise and business acumen
B. they organize events coordinate actions
,C. they rely heavily on emails, conference calls, and technology
D. they disband after a specific problem is solved - CORRECT ANSWERS-
Which BEST describes effective leaders?
A. they motivate employees to focus on short-term success
B. they set good examples and motivate employees to focus on long-term
success
C. they provide employees with purpose to complete the goals of the
organization
D. they inspire employees to focus on short-term success - CORRECT
ANSWERS-
It is your goal to change jobs. Which is the BEST strategy to accomplish this
goal?
A. Complete as many applications as possible
B. connect with friends and colleagues
C. take educational courses
D. Post it on Facebook - CORRECT ANSWERS-
A conflict has continued for months between several work groups. its is
resulting in failed communication and employee turnover. Which is the BEST
course of action?
A. Send out a memo demanding that it stop.
B. Fire the members creating the conflict
C. Use a mediator to help resolve the conflict
D. Determine the cause of the conflict and document it. - CORRECT ANSWERS-
Which three-step process adapts to blogging?
A. plan-write-complete
B. research-plan-write
C. plan-write-edit
D. research-plan-edit - CORRECT ANSWERS-
Employment law protects employers and employees. Which legislation was
passed to protect genetic information from being used in promotional
processes?
A. ADA
B. ADEA
C. GINA
D. HIPAA - CORRECT ANSWERS-
At the end of each year, the manager meets with each staff member to identify
and agree on goals for the upcoming year. Which is the BEST description of this
style of management?
A. management by objectives
B. Situational
, C. Pathfinding
D. Teaching - CORRECT ANSWERS-
A team is competing in a multi-state technical skills and physical endurance
competition with media coverage. It has involved months of practice and team
work. Which term BEST describes this type of team?
A. parallel team
B. project team
C. action team
D. work team - CORRECT ANSWERS-
Which type of business is formed with two or more people acting as co-owners
of the business?
A. partnership
B. Corporation
C. Sole propriertorship
D. limited liability corporation - CORRECT ANSWERS-
The first type of emotional intelligence is
A. other awareness
B. self-awareness
C. emotional awareness
D. emotional experiences - CORRECT ANSWERS-
Meeting other people in your field of work is a form of
A. promoting your career
B. networking
C. communication
D. building relationships - CORRECT ANSWERS-
You are starting a project to reorganize the file room. To detail the process from
start to finish, you should consider using
A. a flowchart
B. an organization chart
C. an infographic
D. a diagram - CORRECT ANSWERS-
The specific flow of authority through levels of an organizational structure can
be defined as
A. span of control
B. chain of command
C. centralization
D. work specialization - CORRECT ANSWERS-
When employees cannot find information through established sources, they
increasingly use
