Complete Test Bank Essentials of Organizational Behavior 14th Edition Robbins Questions & Answers with rationales (Chapter 1-17)

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EssentialsmofmOrganizationalmBehavior,m14em(Robbins/Judge)mChapt
erm2m DiversityminmOrganizations

1) Themtwommajormformsmofmworkforcemdiversitymarem mand .
A) surface-levelmdiversity;mdeep-levelmdiversity
B) surface-levelmdiversity;mlateral-levelmdiversity
C) organizational-levelmdiversity;mindividual-levelmdiversity
D) lateral-levelmdiversity;mdeep-levelmdiversity
E) physical-levelmdiversity;mintellectual-
levelmdiversitymAnswer:m A
Explanation:m A)mDemographicsmmostlymreflectmsurface-
levelmdiversity,mnotmthoughtsmandmfeelings,mandmcanmleadmemployeesmtomperceivemonemanothermthro
ughmstereotypesmandmassumptions.mHowever,mevidencemhasmshownmthatmasmpeoplemgetmtomknowmo
nemanother,mtheymbecomemlessmconcernedmaboutmdemographicmdifferencesmifmtheymseemthemselves
masmsharingmmoremimportantmcharacteristics,msuchmasmpersonalitymandmvalues,mthatmrepresentmdeep-

levelmdiversity.
Diff:m2
AACSB:m DiversemandmmulticulturalmworkmenvironmentsmQue
st.mCategory:m Concept
LO:m 2.1mDemonstratemhowmworkplacemdiscriminationmunderminesmorganizationalmeffectiveness.

2) Bym2020,mitmismexpectedmthatm25mpercentmofmthemworkingmpopulationmwillmbe .
A) Asian
B) overm55
C) black
D) female
E) underm30
mAnswer:m

B
Explanation:m B)mTrendsmindicatemthatmthemportionmofmthemworkforcemovermthemagemofm55mwillmhave
mgrownmtom25.2mpercentmbymthemyearm2020.

Diff:m1
AACSB:m DiversemandmmulticulturalmworkmenvironmentsmQue
st.mCategory:m Concept
LO:m 2.1mDemonstratemhowmworkplacemdiscriminationmunderminesmorganizationalmeffectiveness.




1
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3) Differencesminmcharacteristicsmlikemeducation,methnicity,mregionalmbackground,mandmgendermfor
mmpartmofm .
A) individual-levelmdiversity
B) organizational-levelmdiversity
C) lateral-levelmdiversity
D) surface-levelmdiversity
E) deep-
levelmdiversitymAnswe
r:m D
Explanation:m D)mSurface-
levelmdiversitymrefersmtomthemdifferencesminmcharacteristicsmlikemeducation,mupbringing,mwork-
status,mregionalmbackground,mandmgender.mDeep-
levelmdiversity,monmthemothermhand,mrefersmtomdifferencesminmindividualmcharacteristicsmlikemperson
ality,mvalues,mbelief-system,mandminterests.
Diff:m1
AACSB:m DiversemandmmulticulturalmworkmenvironmentsmQue
st.mCategory:m Concept
LO:m 2.1mDemonstratemhowmworkplacemdiscriminationmunderminesmorganizationalmeffectiveness.

4) Differencesminmcharacteristicsmsuchmasmpersonality,mvalues,mandmbeliefsmformmpartmofm .
A) surface-levelmdiversity
B) deep-levelmdiversity
C) lateral-levelmdiversity
D) organizational-levelmdiversity
E) individual-
levelmdiversitymAnswer:m B
Explanation:m B)mSurface-
levelmdiversitymrefersmtomthemdifferencesminmcharacteristicsmlikemeducation,mupbringing,mwork-
status,mregionalmbackground,mandmgender.mDeep-
levelmdiversity,monmthemothermhand,mrefersmtomdifferencesminmindividualmcharacteristicsmlikemperson
ality,mvalues,mbelief-system,mandminterests.
Diff:m1
AACSB:m DiversemandmmulticulturalmworkmenvironmentsmQue
st.mCategory:m Concept
LO:m 2.1mDemonstratemhowmworkplacemdiscriminationmunderminesmorganizationalmeffectiveness.




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5) Whileminitialmmeetingsmmaymdependmonmsurface-
levelmdiversityminmmakingmattemptsmtomunderstandmothermindividuals,mstudiesmshowmthatmaftermtime
m mandm

mbecomemmoremimportantmtomunderstandingmthemothermindividual.

A) stereotypes;massumptions
B) assumptions;mjudgments
C) values;mpersonality
D) age;mwisdom
E) gender;mage
mAnswer:m C

Explanation:m C)mAsmpeoplembecomemmoremacquaintedmwithmonemanother,mtheymbecomemlessmconce
rnedmwithmdemographicmdifferencesmandmrelymmoremonmdeep-levelmdiversitymissues.
Diff:m3
AACSB:m DiversemandmmulticulturalmworkmenvironmentsmQue
st.mCategory:m Concept
LO:m 2.1mDemonstratemhowmworkplacemdiscriminationmunderminesmorganizationalmeffectiveness.

6) Whichmofmthemfollowingmstatementsmismtruemregardingmsurface-levelmdiversity?
A) Surface-levelmdiversitymwillmovercomemfundamentalmdifferencesmandmpromotemharmony.
B) Surface-levelmdiversitymcanmco-existmwithmdeep-levelmdiversitymwithinmanmorganization.
C) Surface-levelmdiversitymdoesmnotmaffectmemployees'mperceptions.
D) Surface-levelmdiversity,mnotmthoughtsmandmfeelings,mismmostlymreflectedminmDemographics.
E) Surface-
levelmdiversityminmthemworkforcemcanmbemeliminatedmbymeffectivemdiversitymmanagement.mAnswer:
m D

Explanation:m D)mDemographicsmmostlymreflectmsurface-
levelmdiversity,mnotmthoughtsmandmfeelings,mandmcanmleadmemployeesmtomperceivemonemanothermthro
ughmstereotypesmandmassumptions.mHowever,mevidencemhasmshownmthatmasmpeoplemgetmtomknowmo
nemanother,mtheymbecomemlessmconcernedmaboutmdemographicmdifferencesmifmtheymseemthemselves
masmsharingmmoremimportantmcharacteristics,msuchmasmpersonalitymandmvalues,mthatmrepresentmdeep-

levelmdiversity.
Diff:m2
AACSB:m DiversemandmmulticulturalmworkmenvironmentsmQue
st.mCategory:m Concept
LO:m 2.1mDemonstratemhowmworkplacemdiscriminationmunderminesmorganizationalmeffectiveness.




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