CH 04- Communication Questions and Verified
Answers
Communication Correct Answer: The exchange of information between people. It
is a process is made up of the sender, the receiver, the message, the channel, &
feedback.
Sender Correct Answer: It is the person sending the message.
Receiver Correct Answer: The person who receives the message. The individual
who receives the message is sometimes the intended receiver & the unintended
receiver.
One-way communication Correct Answer: Is of limited use in the nurse-patient
relationship. No exchange of communication. Sender is in control & expects to get
little response from the receiver.
Two-way communication Correct Answer: Requires that the sender & the receiver
participate in the interaction. Its purpose is to meet the needs of the nurse & the
patient & establish a trusting relationship.
Verbal communication Correct Answer: Involves the use of spoken or written
words or symbols
Connotative meaning Correct Answer: Subjective & reflects the individual's
perception or interpretation. Potential for miscommunication.
Denotative meaning Correct Answer: Commonly accepted definition of a particular
word that is familiar with everyone.
Jargon Correct Answer: Commonplace language or terminology unique to people in
a particular work setting, such as a hospital, or to a specific type of work, such as
nursing.
Ex: Voided means urinated. Had a stool means bowel
, movement.
***Nonverbal communication Correct Answer: ***Message transmitted without the
use of words either oral or written. Cues include tone & rate of voice, volume of
speech, eye contact, physical appearance, & use of touch.
***Voice Correct Answer: ***Tone, volume, and rate of speech attributes a cue for
__________.
Interpretation could be fear, excitement, enthusiasm, stress, anger, comfort,
concern, confidence, calm.
Aggression, intimidaton, or disrespect that's longer than 6 seconds. Correct Answer:
Extended eye contact sometimes implies what?
2-6 seconds (brief but direct Correct Answer: The person who maintains eye contact
for _______ during an interaction helps involve the other person in what is said
without being intimidating.
Absence or fleeting eye contact Correct Answer: Shyness, lack of confidence,
disinterest, embarrassment,hurt, or in contrast, deference and respect are all
examples of a(n)________
Middle eastern, Latin American, Asian, Native North American Correct Answer:
What cultures view direct eye contact as impolite, aggressive, or improper?
Gestures Correct Answer: Movements people use to emphasize the idea they are
attempting to communicate
Clarifying Correct Answer: Gestures play a role in_______
posture Correct Answer: the way one holds one's body; a pose or position
Open posture Correct Answer: a relaxed stance with uncrossed arms and legs while
facing another individual
Answers
Communication Correct Answer: The exchange of information between people. It
is a process is made up of the sender, the receiver, the message, the channel, &
feedback.
Sender Correct Answer: It is the person sending the message.
Receiver Correct Answer: The person who receives the message. The individual
who receives the message is sometimes the intended receiver & the unintended
receiver.
One-way communication Correct Answer: Is of limited use in the nurse-patient
relationship. No exchange of communication. Sender is in control & expects to get
little response from the receiver.
Two-way communication Correct Answer: Requires that the sender & the receiver
participate in the interaction. Its purpose is to meet the needs of the nurse & the
patient & establish a trusting relationship.
Verbal communication Correct Answer: Involves the use of spoken or written
words or symbols
Connotative meaning Correct Answer: Subjective & reflects the individual's
perception or interpretation. Potential for miscommunication.
Denotative meaning Correct Answer: Commonly accepted definition of a particular
word that is familiar with everyone.
Jargon Correct Answer: Commonplace language or terminology unique to people in
a particular work setting, such as a hospital, or to a specific type of work, such as
nursing.
Ex: Voided means urinated. Had a stool means bowel
, movement.
***Nonverbal communication Correct Answer: ***Message transmitted without the
use of words either oral or written. Cues include tone & rate of voice, volume of
speech, eye contact, physical appearance, & use of touch.
***Voice Correct Answer: ***Tone, volume, and rate of speech attributes a cue for
__________.
Interpretation could be fear, excitement, enthusiasm, stress, anger, comfort,
concern, confidence, calm.
Aggression, intimidaton, or disrespect that's longer than 6 seconds. Correct Answer:
Extended eye contact sometimes implies what?
2-6 seconds (brief but direct Correct Answer: The person who maintains eye contact
for _______ during an interaction helps involve the other person in what is said
without being intimidating.
Absence or fleeting eye contact Correct Answer: Shyness, lack of confidence,
disinterest, embarrassment,hurt, or in contrast, deference and respect are all
examples of a(n)________
Middle eastern, Latin American, Asian, Native North American Correct Answer:
What cultures view direct eye contact as impolite, aggressive, or improper?
Gestures Correct Answer: Movements people use to emphasize the idea they are
attempting to communicate
Clarifying Correct Answer: Gestures play a role in_______
posture Correct Answer: the way one holds one's body; a pose or position
Open posture Correct Answer: a relaxed stance with uncrossed arms and legs while
facing another individual
