MBA 704 - Kungu - Week 5 - Chapters
9 & 10 Final Exam And 100% Correct
Answers (2025-2026) Updated.
T/F: Individuals, groups, and organizations in interaction are more associated with conflict, at
the individual (intraindividual) level. - Answer True
Prescription for dealing with stress - Answer Rule No. 1 is, don't sweat the small stuff.
Rule No. 2 is, it's all small stuff.
And if you can't fight and you can't flee, flow.
Contemporary Environment Demands (External Pressures) - Answer 1. Globalization and
strategic alliances
2. 24/7 technology (e.g. tablets, laptops, and smartphones)
3. Massive job losses
Contemporary Environment Demands (Internal Pressures) - Answer 1. Heavy demands
2. Poorly defined priorities
3. Little on-the-job flexibility
Workaholic - Answer a compulsive need to work at the expense of everything else in one's
life.
Warnings signs of a workaholic - Answer 1. Sending e-mails from home in the evenings or
later
2. Being the last one in the office
3. Having difficulty delegating
4. Exhibiting excessive perfectionism
5. Skipping lunch
6. Looking tired
7. Having an attitude consistent with depression or exhaustion
Distress - Answer Negative stress; usually caused by something bad.
(for example, a college student is placed on scholastic probation, a loved one is seriously ill, or
the boss gives a formal reprimand for poor performance).
,Eustress - Answer Positive stress; usually caused by something good
(for example, a college student makes the dean's list; an attractive, respected acquaintance asks
for a date; an employee is offered a job promotion at another location).
Hindrance Stressors - Answer 1. organizational politics
2. red tape
3. role ambiguity
In general, those demands unnecessarily thwarting personal growth and goal attainment
Hindrance stressors have a ____________ effect on motivation and performance. - Answer
Negative
Challenge stressors - Answer 1. high workload
2. time pressure
3. high responsibility
In general, those demands that are viewed as obstacles to be overcome in order to learn and
achieve.
Challenge stressors have a ____________ effect on motivation and performance. - Answer
Positive
Tense Energy - Answer stress-driven state with constant pressure and anxiety
Calm Energy - Answer stress-free "flow" state characterized by low muscle tension, an alert
presence of mind, peaceful body feelings, increased creative intelligence, physical vitality, and a
deep sense of well-being.
T/F: A completely stress-free workplace is the ideal. - Answer False
Stress - Answer an adaptive response to an external situation that results in physical,
psychological, and/or behavioral deviations for organizational participants.
, 3 critical components of stress - Answer 1. A reaction to a situation or event, not the
situation or event itself
2. Can be impacted by individual differences
3. Only special or unusual situations (as opposed to minor life adjustments) can really be said to
produce stress.
Job Stress - Answer A condition arising from the interaction of people and their jobs and
characterized by changes within people that force them to deviate from their normal
functioning.
What Stress Is Not - Answer 1. Not Just Anxiety
2. Not Just Nervous Tension
3. Not Necessarily Something Damaging, Bad, or to be Avoided
Anxiety operates solely in the _________ and _________ sphere - Answer emotional;
psychological
Stress operates in the _________ , _________, and _________ sphere - Answer emotional;
psychological; physiological
Burnout - Answer when the ability to cope with stress begins to let us down
may be the consequence of "losing a sense of the basic purpose and fulfillment of your work."
"not a problem of the people themselves but of the social environment in which people work."
Burnout not necessarily the result of _________ problems such as character or behavior flaws
in which organizations can simply change people or get rid of them - Answer Individual
Burnout creates a sense of __________ and a feeling of lost control, causing the burned-out
employee to relate differently to others and to their work. - Answer Isolation
____________ in the field of organizational behavior, is more associated with disagreement or
opposition at the interpersonal or intergroup level. - Answer Conflict
Extraorganizational stressors - Answer Stressors outside the workplace.
9 & 10 Final Exam And 100% Correct
Answers (2025-2026) Updated.
T/F: Individuals, groups, and organizations in interaction are more associated with conflict, at
the individual (intraindividual) level. - Answer True
Prescription for dealing with stress - Answer Rule No. 1 is, don't sweat the small stuff.
Rule No. 2 is, it's all small stuff.
And if you can't fight and you can't flee, flow.
Contemporary Environment Demands (External Pressures) - Answer 1. Globalization and
strategic alliances
2. 24/7 technology (e.g. tablets, laptops, and smartphones)
3. Massive job losses
Contemporary Environment Demands (Internal Pressures) - Answer 1. Heavy demands
2. Poorly defined priorities
3. Little on-the-job flexibility
Workaholic - Answer a compulsive need to work at the expense of everything else in one's
life.
Warnings signs of a workaholic - Answer 1. Sending e-mails from home in the evenings or
later
2. Being the last one in the office
3. Having difficulty delegating
4. Exhibiting excessive perfectionism
5. Skipping lunch
6. Looking tired
7. Having an attitude consistent with depression or exhaustion
Distress - Answer Negative stress; usually caused by something bad.
(for example, a college student is placed on scholastic probation, a loved one is seriously ill, or
the boss gives a formal reprimand for poor performance).
,Eustress - Answer Positive stress; usually caused by something good
(for example, a college student makes the dean's list; an attractive, respected acquaintance asks
for a date; an employee is offered a job promotion at another location).
Hindrance Stressors - Answer 1. organizational politics
2. red tape
3. role ambiguity
In general, those demands unnecessarily thwarting personal growth and goal attainment
Hindrance stressors have a ____________ effect on motivation and performance. - Answer
Negative
Challenge stressors - Answer 1. high workload
2. time pressure
3. high responsibility
In general, those demands that are viewed as obstacles to be overcome in order to learn and
achieve.
Challenge stressors have a ____________ effect on motivation and performance. - Answer
Positive
Tense Energy - Answer stress-driven state with constant pressure and anxiety
Calm Energy - Answer stress-free "flow" state characterized by low muscle tension, an alert
presence of mind, peaceful body feelings, increased creative intelligence, physical vitality, and a
deep sense of well-being.
T/F: A completely stress-free workplace is the ideal. - Answer False
Stress - Answer an adaptive response to an external situation that results in physical,
psychological, and/or behavioral deviations for organizational participants.
, 3 critical components of stress - Answer 1. A reaction to a situation or event, not the
situation or event itself
2. Can be impacted by individual differences
3. Only special or unusual situations (as opposed to minor life adjustments) can really be said to
produce stress.
Job Stress - Answer A condition arising from the interaction of people and their jobs and
characterized by changes within people that force them to deviate from their normal
functioning.
What Stress Is Not - Answer 1. Not Just Anxiety
2. Not Just Nervous Tension
3. Not Necessarily Something Damaging, Bad, or to be Avoided
Anxiety operates solely in the _________ and _________ sphere - Answer emotional;
psychological
Stress operates in the _________ , _________, and _________ sphere - Answer emotional;
psychological; physiological
Burnout - Answer when the ability to cope with stress begins to let us down
may be the consequence of "losing a sense of the basic purpose and fulfillment of your work."
"not a problem of the people themselves but of the social environment in which people work."
Burnout not necessarily the result of _________ problems such as character or behavior flaws
in which organizations can simply change people or get rid of them - Answer Individual
Burnout creates a sense of __________ and a feeling of lost control, causing the burned-out
employee to relate differently to others and to their work. - Answer Isolation
____________ in the field of organizational behavior, is more associated with disagreement or
opposition at the interpersonal or intergroup level. - Answer Conflict
Extraorganizational stressors - Answer Stressors outside the workplace.
