ISDS 3115 Exam 2|Brand New
Exam Questions with 100% Correct
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The phrase Six Sigma has two meanings. One is statistical, referring to an
extremely high process, product, or service capability; the other is a
comprehensive system for achieving and sustaining business success.
T/F - Answer✅✅true
Quality circles empower employees to improve productivity by finding solutions
to work-related problems in their work area.
T/F - Answer✅✅true
Which of the following is NOT one of the major categories of costs associated
with quality?
A. internal failure costs
B. prevention costs
C. appraisal costs
D. external failure costs.
E. None of the above; they are all major categories of costs associated with quality -
Answer✅✅E. None of the above; they are all major categories of costs associated
with quality
,A successful TQM program incorporates all EXCEPT which of the following?
A.centralized decision-making authority
B.continuous improvement
C.benchmarking
D.employee involvement
E.JIT - Answer✅✅A. centralized decision-making authority
A production manager at a pottery factory has noticed that about 70 percent of
defects result from impurities in raw materials, 15 percent result from human
error, 10 percent from machine malfunctions, and 5 percent from a variety of
other causes.This manager is most likely using:
A.a quality loss function.
B.a scatter diagram.
C.a Pareto chart.
D.a cause-and-effect diagram.
E.a flowchart. - Answer✅✅C. a Pareto chart.
When sample measurements falls inside the control limits, it means that:
A.the process output exceeds the requirements.
B.if there is no other pattern in the samples, the process is in control.
C.the process output does not fulfill the requirements.
D.each unit manufactured is good enough to sell.
E.the process limits cannot be determined statistically. - Answer✅✅B. if there is no
other pattern in the samples, the process is in control.
Mistakes stemming from workers' inadequate training represent an assignable
cause of variation.
T/F - Answer✅✅true
If the process average is in control, then the process range must also be in control.
T/F - Answer✅✅false
To measure the voltage of batteries, one would sample by attributes.
T/F - Answer✅✅false
A lot that is accepted by acceptance sampling is certified to be free of defects.
T/F - Answer✅✅false
The purpose of an x-bar chart is to determine whether there has been a:
A.change in the number of defects in a sample.
B.change in the dispersion of the process output.
C.change in the AOQ.
D.change in the percent defective in a sample.
E.change in the central tendency of the process output. - Answer✅✅E. change in
the central tendency of the process output.
,Up to three standard deviations above or below the centerline is the amount of
variation that statistical process control allows for:
A.all types of variation.
B.assignable variation.
C.Type I errors.
D.about 95.5% variation.
E. natural variation. - Answer✅✅E. natural variation.
A firm's process strategy is its approach to transforming resources into goods and
services.
T/F - Answer✅✅true
An example of the postponement strategy for improving service productivity is
having the customer wait until you have sufficient time to serve the customer.
T/F - Answer✅✅false
Which of the following industries is most likely to have low equipment utilization?
A.commercial baking
B.auto manufacturing
C. restaurants
D.television manufacturing
E.steel manufacturing - Answer✅✅C. restaurants
Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.
A.
process, repetitive
B.product, mass customization
C.repetitive, product
D.process, product
E. product, repetitive - Answer✅✅E. product, repetitive
Which of the following phrases best describes process focus?
A.low inventory
B.high fixed costs, low variable costs
C.low volume, high variety
D.Finished goods are usually made to a forecast and stored.
E.Operators are less broadly skilled. - Answer✅✅C. low volume, high variety
The crossover point is that production quantity where:
A.variable costs of one process equal the variable costs of another process.
B.total costs equal total revenues for a process.
C.total costs for one process equal total costs for another process.
D.the process no longer loses money.
E. fixed costs of a process are equal to its variable costs. - Answer✅✅C. total costs
for one process equal total costs for another process.
Internal failure costs are associated with scrap, rework, and downtime.
, T/F - Answer✅✅true
A cause-and-effect diagram helps identify the sources of a problem.
T/F - Answer✅✅true
Source inspection is inferior to inspection before costly operations.
T/F - Answer✅✅false
Which of the following statements regarding "Six Sigma" is TRUE?
A.Six Sigma certification is granted by the International Standards Organization
(ISO).
B.The term has two distinct meanings—one is statistical; the other is a
comprehensive quality system.
C.The Six Sigma program was developed by Toyota in the 1970s.
D.The Six Sigma program is for manufacturing firms and is not applicable to services.
E.Six Sigma means that about 94 percent of a firm's output is free of defects. -
Answer✅✅B. The term has two distinct meaningslong dash—one is statistical;
the other is a comprehensive quality system.
A customer service manager at a retail clothing store has collected numerous
customer complaints from the forms they fill out on merchandise returns. To analyze
trends or patterns in these returns, she has organized these complaints into a
small number of sources or factors.
This is most closely related to the ________ tool of TQM.
A.quality loss function
B.process control chart
C.cause-and-effect diagram
D.scatter diagram
E.histogram - Answer✅✅C. cause-and-effect diagram
Which of the following is FALSE regarding control charts?
A.Control charts graphically present data.
B.Control charts are built so that new data can be quickly compared to past
performance data.
C.Control charts plot data over time.
D.Values above the upper control limits imply that the product's quality is
exceeding expectations.
E.None of the above is false. - Answer✅✅D. Values above the upper control limits
imply that the product's quality is exceeding expectations.
A process is said to be in statistical control when assignable causes are the only
sources of variation.
T/F - Answer✅✅false
In statistical process control, the range is often used as a substitute for the
standard deviation.
T/F - Answer✅✅true
Exam Questions with 100% Correct
Clear Verified Answers| All Graded
A+|Latest Premium Update|100%
Guaranteed Success.
The phrase Six Sigma has two meanings. One is statistical, referring to an
extremely high process, product, or service capability; the other is a
comprehensive system for achieving and sustaining business success.
T/F - Answer✅✅true
Quality circles empower employees to improve productivity by finding solutions
to work-related problems in their work area.
T/F - Answer✅✅true
Which of the following is NOT one of the major categories of costs associated
with quality?
A. internal failure costs
B. prevention costs
C. appraisal costs
D. external failure costs.
E. None of the above; they are all major categories of costs associated with quality -
Answer✅✅E. None of the above; they are all major categories of costs associated
with quality
,A successful TQM program incorporates all EXCEPT which of the following?
A.centralized decision-making authority
B.continuous improvement
C.benchmarking
D.employee involvement
E.JIT - Answer✅✅A. centralized decision-making authority
A production manager at a pottery factory has noticed that about 70 percent of
defects result from impurities in raw materials, 15 percent result from human
error, 10 percent from machine malfunctions, and 5 percent from a variety of
other causes.This manager is most likely using:
A.a quality loss function.
B.a scatter diagram.
C.a Pareto chart.
D.a cause-and-effect diagram.
E.a flowchart. - Answer✅✅C. a Pareto chart.
When sample measurements falls inside the control limits, it means that:
A.the process output exceeds the requirements.
B.if there is no other pattern in the samples, the process is in control.
C.the process output does not fulfill the requirements.
D.each unit manufactured is good enough to sell.
E.the process limits cannot be determined statistically. - Answer✅✅B. if there is no
other pattern in the samples, the process is in control.
Mistakes stemming from workers' inadequate training represent an assignable
cause of variation.
T/F - Answer✅✅true
If the process average is in control, then the process range must also be in control.
T/F - Answer✅✅false
To measure the voltage of batteries, one would sample by attributes.
T/F - Answer✅✅false
A lot that is accepted by acceptance sampling is certified to be free of defects.
T/F - Answer✅✅false
The purpose of an x-bar chart is to determine whether there has been a:
A.change in the number of defects in a sample.
B.change in the dispersion of the process output.
C.change in the AOQ.
D.change in the percent defective in a sample.
E.change in the central tendency of the process output. - Answer✅✅E. change in
the central tendency of the process output.
,Up to three standard deviations above or below the centerline is the amount of
variation that statistical process control allows for:
A.all types of variation.
B.assignable variation.
C.Type I errors.
D.about 95.5% variation.
E. natural variation. - Answer✅✅E. natural variation.
A firm's process strategy is its approach to transforming resources into goods and
services.
T/F - Answer✅✅true
An example of the postponement strategy for improving service productivity is
having the customer wait until you have sufficient time to serve the customer.
T/F - Answer✅✅false
Which of the following industries is most likely to have low equipment utilization?
A.commercial baking
B.auto manufacturing
C. restaurants
D.television manufacturing
E.steel manufacturing - Answer✅✅C. restaurants
Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.
A.
process, repetitive
B.product, mass customization
C.repetitive, product
D.process, product
E. product, repetitive - Answer✅✅E. product, repetitive
Which of the following phrases best describes process focus?
A.low inventory
B.high fixed costs, low variable costs
C.low volume, high variety
D.Finished goods are usually made to a forecast and stored.
E.Operators are less broadly skilled. - Answer✅✅C. low volume, high variety
The crossover point is that production quantity where:
A.variable costs of one process equal the variable costs of another process.
B.total costs equal total revenues for a process.
C.total costs for one process equal total costs for another process.
D.the process no longer loses money.
E. fixed costs of a process are equal to its variable costs. - Answer✅✅C. total costs
for one process equal total costs for another process.
Internal failure costs are associated with scrap, rework, and downtime.
, T/F - Answer✅✅true
A cause-and-effect diagram helps identify the sources of a problem.
T/F - Answer✅✅true
Source inspection is inferior to inspection before costly operations.
T/F - Answer✅✅false
Which of the following statements regarding "Six Sigma" is TRUE?
A.Six Sigma certification is granted by the International Standards Organization
(ISO).
B.The term has two distinct meanings—one is statistical; the other is a
comprehensive quality system.
C.The Six Sigma program was developed by Toyota in the 1970s.
D.The Six Sigma program is for manufacturing firms and is not applicable to services.
E.Six Sigma means that about 94 percent of a firm's output is free of defects. -
Answer✅✅B. The term has two distinct meaningslong dash—one is statistical;
the other is a comprehensive quality system.
A customer service manager at a retail clothing store has collected numerous
customer complaints from the forms they fill out on merchandise returns. To analyze
trends or patterns in these returns, she has organized these complaints into a
small number of sources or factors.
This is most closely related to the ________ tool of TQM.
A.quality loss function
B.process control chart
C.cause-and-effect diagram
D.scatter diagram
E.histogram - Answer✅✅C. cause-and-effect diagram
Which of the following is FALSE regarding control charts?
A.Control charts graphically present data.
B.Control charts are built so that new data can be quickly compared to past
performance data.
C.Control charts plot data over time.
D.Values above the upper control limits imply that the product's quality is
exceeding expectations.
E.None of the above is false. - Answer✅✅D. Values above the upper control limits
imply that the product's quality is exceeding expectations.
A process is said to be in statistical control when assignable causes are the only
sources of variation.
T/F - Answer✅✅false
In statistical process control, the range is often used as a substitute for the
standard deviation.
T/F - Answer✅✅true
