2026 EXAM SCRIPT WITH VERIFIED
SOLUTIONS
◉ top down space management approach. Answer: starts with its total
available store space divides the space into categories then works on
product layouts
BEST APPROACH
◉ bottom up space management approach. Answer: which begins
planning at the individual product level then proceeds too the category
total store and overall levels
◉ job standerization. Answer: tasks of personnel with similar positions
in diff departments such as cashiers in clothing and candy department
◉ cross training. Answer: personnel learn tasks associated with more
than one job such as a cashier stock person gift wrapper
◉ 2 important key tactics that can maximaze personnal productivity and
flexabilty. Answer: jb and ct
, ◉ store maintenance. Answer: encompasses of all the activities in
managing physical facilities
energy management is a major factor in retail operations
◉ ltd capital investments. Answer: ltd is long term debt
◉ inventory management. Answer: a retailer seeks to acquire and
maintain a proper assortment of merchandise while keeping ordering and
reordering shipping handling and other costs in a check and balance
◉ loss in profits due to stock outs. Answer: should be controled by
inventory management
◉ ratios. Answer: 1 /3 rd are by cash
1/2 are by credit
1/6 by check
◉ fees usually are. Answer: 1.5 % to 5.0% of sales
◉ debit card system. Answer: where the purchase price of a good or
service is immediately deducted from a customer's bank account and
entered into a retailers account through a computer terminal
◉ computerized checkouts. Answer: wireless scanners