CERTIFIED QUALITY IMPROVEMENT
ASSOCIATE PRACTICE SCRIPT 2026
QUESTIONS AND ANSWERS GRADED A+
◉ 4 Absolutes of Quality Management. Answer: 1. Quality means
conformance to requirements
2. Quality comes from prevention
3. Quality performance standard is zero defects
4. Quality measurement is the price of nonconformance
◉ who articulated the 4 absolutes of quality management. Answer:
philip crosby
◉ believed in do it right the first time. Answer: crosby
◉ believed in zero defects. Answer: crosby
◉ believed variation is the culprit of poor quality. Answer: deming
◉ defined quality as meeting customers needs and wants. Answer:
Deming
,◉ defined quality as fitness for use. Answer: juran
◉ considered to be the originator of total quality control. Answer:
Feigenbaum
◉ Argued for a systematic approach to quality, requiring the
involvement of all functions, not just manufacturing, in the quality
process. Answer: feigenbaum
◉ defined quality control as an effective system for coordinating the
quality maintenance and quality improvement efforts of the various
groups in an organization so as to enable production at the most
economical levels which allow for full customer satisfactio. Answer:
feigenbaum
◉ emphasized that total quality programs are the single most
powerful tool for organizations and companies today. Answer:
feigenbaum
◉ Feigenbaum's Three Steps to Quality. Answer: Quality Leadership,
Modern Quality Technology, Organizational Commitment
◉ coauthor of management by total results. Answer: taguchi
, ◉ developed the concept of the quality loss function. Answer:
taguchi
◉ his methods are concerned with the routine optimization of
product and process before manufacture rather than reliance on the
achievement of quality through inspection. Answer: taguchi
◉ conceptualized quality and reliability at the design stage. Answer:
taguchi
◉ quality loss. Answer: loss imparted by the product to society from
the time the product is shipped
◉ Process Teams. Answer: focus on creating or improving specific
business processes
◉ Kaizen Blitz. Answer: an intense and rapid improvement process
in which a team or a department throws all its resources into an
improvement project over a short time period, as opposed to
traditional kaizen applications, which are performed on a part-time
basis
◉ Continous improvement teams. Answer: which consist of small
groups of volunteers or workers and supervisors who meet
intermittently to discuss workplace- and quality-related problems
ASSOCIATE PRACTICE SCRIPT 2026
QUESTIONS AND ANSWERS GRADED A+
◉ 4 Absolutes of Quality Management. Answer: 1. Quality means
conformance to requirements
2. Quality comes from prevention
3. Quality performance standard is zero defects
4. Quality measurement is the price of nonconformance
◉ who articulated the 4 absolutes of quality management. Answer:
philip crosby
◉ believed in do it right the first time. Answer: crosby
◉ believed in zero defects. Answer: crosby
◉ believed variation is the culprit of poor quality. Answer: deming
◉ defined quality as meeting customers needs and wants. Answer:
Deming
,◉ defined quality as fitness for use. Answer: juran
◉ considered to be the originator of total quality control. Answer:
Feigenbaum
◉ Argued for a systematic approach to quality, requiring the
involvement of all functions, not just manufacturing, in the quality
process. Answer: feigenbaum
◉ defined quality control as an effective system for coordinating the
quality maintenance and quality improvement efforts of the various
groups in an organization so as to enable production at the most
economical levels which allow for full customer satisfactio. Answer:
feigenbaum
◉ emphasized that total quality programs are the single most
powerful tool for organizations and companies today. Answer:
feigenbaum
◉ Feigenbaum's Three Steps to Quality. Answer: Quality Leadership,
Modern Quality Technology, Organizational Commitment
◉ coauthor of management by total results. Answer: taguchi
, ◉ developed the concept of the quality loss function. Answer:
taguchi
◉ his methods are concerned with the routine optimization of
product and process before manufacture rather than reliance on the
achievement of quality through inspection. Answer: taguchi
◉ conceptualized quality and reliability at the design stage. Answer:
taguchi
◉ quality loss. Answer: loss imparted by the product to society from
the time the product is shipped
◉ Process Teams. Answer: focus on creating or improving specific
business processes
◉ Kaizen Blitz. Answer: an intense and rapid improvement process
in which a team or a department throws all its resources into an
improvement project over a short time period, as opposed to
traditional kaizen applications, which are performed on a part-time
basis
◉ Continous improvement teams. Answer: which consist of small
groups of volunteers or workers and supervisors who meet
intermittently to discuss workplace- and quality-related problems
