CERTIFIED QUALITY IMPROVEMENT
ASSOCIATE ACTUAL TEST PAPER 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◉ With Regards to the concept of quality, doing things efficiently.
Answer: minimize waste
◉ Which definition of Quality is embodied most in the mission of the
American Society of Quality. Answer: Product that meets and/or
exceeds customer expectations
◉ When did the modern quality movement begin. Answer: 1920's
◉ Employed by Bell Labs. Answer: Walter Shewhart
◉ Father of the modern quality movement. Answer: Walter
Shewhart
◉ Physicist employed by US Census Bureau. Answer: Edward
Deming
◉ Techniques by Japan to help economy recover from WWII.
Answer: Edward Deming
,◉ Errors are system based and not human based. Answer: Edward
Deming
◉ identify and satisfy customer needs is crucial. Answer: Joseph
Juran and Armand Feigenbaum
◉ system problems remedied through three fundamental
managerial process's are beliefs held by Deming and. Answer:
Joseph Juran
◉ stressed need to involve all depart managers in pursuit of quality.
Answer: Armand Feigenbaum
◉ formulated the theory of SPC. Answer: Walter Shewhart
◉ What does SPC stand for?. Answer: Statistical Process Control
◉ Created PDCA Cycle. Answer: Walter Shewhart
◉ What does PDCA stand for?. Answer: Plan Do Check Act
◉ Renamed PDCA to be PDSA. Answer: Edward Deming
, ◉ PDSA stands for. Answer: Plan Do Study Act
◉ This person worked with the Japanese after WWII in addition to
Juran and Feigenbaum. Answer: Edward Deming
◉ Used binomial distribution experiment to illustrate a concept
regarding source of variation of outcome. Answer: Edward Deming
◉ First to use term total quality control. Answer: Armand
Feigenbaum
◉ work as a corporate Vice President for ITT. Answer: Philip Crosby
◉ the father of CWQC. Answer: Kaoru Ishikawa
◉ What is CWQC. Answer: Company Wide Quality Control
◉ Defined quality as conformance to requirements. Answer: Philip
Crosby
◉ introduced the concept of the cost of quality. Answer: Philip
Crosby
ASSOCIATE ACTUAL TEST PAPER 2026
QUESTIONS WITH SOLUTIONS GRADED A+
◉ With Regards to the concept of quality, doing things efficiently.
Answer: minimize waste
◉ Which definition of Quality is embodied most in the mission of the
American Society of Quality. Answer: Product that meets and/or
exceeds customer expectations
◉ When did the modern quality movement begin. Answer: 1920's
◉ Employed by Bell Labs. Answer: Walter Shewhart
◉ Father of the modern quality movement. Answer: Walter
Shewhart
◉ Physicist employed by US Census Bureau. Answer: Edward
Deming
◉ Techniques by Japan to help economy recover from WWII.
Answer: Edward Deming
,◉ Errors are system based and not human based. Answer: Edward
Deming
◉ identify and satisfy customer needs is crucial. Answer: Joseph
Juran and Armand Feigenbaum
◉ system problems remedied through three fundamental
managerial process's are beliefs held by Deming and. Answer:
Joseph Juran
◉ stressed need to involve all depart managers in pursuit of quality.
Answer: Armand Feigenbaum
◉ formulated the theory of SPC. Answer: Walter Shewhart
◉ What does SPC stand for?. Answer: Statistical Process Control
◉ Created PDCA Cycle. Answer: Walter Shewhart
◉ What does PDCA stand for?. Answer: Plan Do Check Act
◉ Renamed PDCA to be PDSA. Answer: Edward Deming
, ◉ PDSA stands for. Answer: Plan Do Study Act
◉ This person worked with the Japanese after WWII in addition to
Juran and Feigenbaum. Answer: Edward Deming
◉ Used binomial distribution experiment to illustrate a concept
regarding source of variation of outcome. Answer: Edward Deming
◉ First to use term total quality control. Answer: Armand
Feigenbaum
◉ work as a corporate Vice President for ITT. Answer: Philip Crosby
◉ the father of CWQC. Answer: Kaoru Ishikawa
◉ What is CWQC. Answer: Company Wide Quality Control
◉ Defined quality as conformance to requirements. Answer: Philip
Crosby
◉ introduced the concept of the cost of quality. Answer: Philip
Crosby
