CVS PHARMACY TECHNICIAN UPDATED EXAM SCRIPT QUESTIONS AND ANSWERS GUARANTEE A+

CVS PHARMACY TECHNICIAN UPDATED EXAM SCRIPT
QUESTIONS AND ANSWERS GUARANTEE A+
✔✔CSI - ✔✔Customer Savings Initiative

✔✔Adherence outreach call - ✔✔considered for a patient who is non-compliant

✔✔Prescription consolidation - ✔✔Keeping one pharmacy per patient

✔✔Four stages of listening - ✔✔1.Hearing
2.Paying Attention
3.Assigning Meaning
4.Deciding how you will React

✔✔Workstations - ✔✔1. Drop- off
2.Production
3.QA (Counsel Area)
4.Pick-up
5.Drive-thru

✔✔Verbal Communication - ✔✔1. Be Polite
2. Avoid negative words or phrases
3.Communicate clearly to the customer

✔✔Nonverbal communication - ✔✔1. Direct eye contact
2. Positive gesturing
3. Natural posturing
4. Shoulders squared

✔✔Drive-thru - ✔✔1. Name
2. Date of Birth
3.Preferred contact
4.Allergies
5.Pick-up time

✔✔Waiting Bin Queue(QW) - ✔✔A view of all the prescriptions waiting to be picked up

✔✔Queue All(QA) - ✔✔View everything?

✔✔Technician Queue(QT) - ✔✔?

✔✔Navigation Bar - ✔✔Press the HOME key on the Navigation bar

✔✔F9 - ✔✔Opens the HELP screen on the RX system