INTRO TO HUMAN SERVICES EXAM 1 (CHAPTERS 1-3) QUESTIONS AND
CORRECT ANSWERS
What care chuman cservices? c- cCORRECT cANS✔✔Activities cthat cfocus con chelping cpeople cmeet ctheir cemotional,
cpsychological, csocial, cand cbehavioral cneeds.
Maslow's cHierarchy cof cNeeds c- cCORRECT cANS✔✔Self-Actualization: cachieving cone's cfull cpotential, cincluding ccreative
cactivities.
Esteem cNeeds: cprestige cand cfeeling cof caccomplishment.
Belonginess cand clove cneeds: cintimate crelationships, cfriends.
Saftey cNeeds: csecurity, csafety.
Physiological cneeds: cfood, cwater, cwarmth, crest.
When cdid chuman cservices cfirst cbegin cand cwho cestablished cthem?? c- cCORRECT cANS✔✔Franklin cD. cRoosevelt cestablished
cthe cDepartment cof cHuman cServices cwithin cthe cfederal cgovernment cin cthe c1930s, cduring cthe cGreat cDepression, cto cassist
cpeople cwho cere cdown con ctheir cluck.
In cwhat cyears cwere chuman cservices cdemanded cby cthe cpeople cto chave chuman cneeds cmet? c- cCORRECT cANS✔✔During
cthe c1960s cand c1970s.
What cis cthe cmultidisciplinary cteam capproach? c- cCORRECT cANS✔✔is can capproach cwhen cseveral cdifferent chuman cservice
cworkers chelping cone cclient cwith cmultiple cproblems.
For cexample: ca cclient cmay cneed cassistance cwith cmore cthan cone cservice csuch cas chelp cwith csubstance cabuse, chousing,
cfood cstamps, cetc.
What care cthe cthree capproaches chuman cservices cuse cto chelping cpeople cwith cvarious cneeds? c- cCORRECT cANS✔✔1)
cMultidisciplinary capproach
2) cHolistic capproach
3) cEclectic capproach
This capproach cconsiders cclients cin ctheir centirety, cincluding ctheir cbiological, cpsychological, cand csocial cneeds. c(mind, cbody,
cand cculture) c- cCORRECT cANS✔✔The cHolistic cApproach
This capproach cuses ca cvariety cof ctheoretical cmodels cand cinterventions cto cdeal ceffectively cwith cclients. c(using ca cvariety cof
ctheories cand cstrategies) c- cCORRECT cANS✔✔The cEclectic cApproach
What cmodel cuses ca cvariety cof ctheoretical cmodels cand cinterventions cto cassist cclients? c- cCORRECT cANS✔✔Generalist
chuman cservices cmodel
Putting cthe cknowledge cof cthese cmany cand cvaried capproaches cto cuse ccan chelp chuman cservices cworkers csuccessfully chelp
ctheir c________ cdeal cwith ctheir cvarious cproblems. c- cCORRECT cANS✔✔clients
These care cservices cprovided cto chelp cpeople cwith cvarious cneeds cto clive cbetter clives. c- cCORRECT cANS✔✔Human cServices
What cis ca chuman cservices cworker? c- cCORRECT cANS✔✔Any cperson cemployed cby cor cvolunteering cin ca chuman cservices
cagency.
What cis cthe ctheoretical cmodel cfor cunderstanding cwhat ccauses cdeviance cthat cincludes cphysiological, cpsychological, cand
csociological ctheories? c- cCORRECT cANS✔✔The cBio-psychosocial cModel
What cdoes c"bias" cmean? c- cCORRECT cANS✔✔preconceived cpoint cof cview
Disparity c- cCORRECT cANS✔✔imbalance: cpeople care ctreated cunequally
, Prejudice c- cCORRECT cANS✔✔emotional cand cattitudinal ccomponent cof cgroup cantagonism
Discrimination c- cCORRECT cANS✔✔behavioral ccomponent cof cgroup cantagonism
Stereotypes c- cCORRECT cANS✔✔generalized cbeliefs cabout cthe ccharacteristics cof ca cgroups' cmembers
Sexism, cracism, cageism, cheterosexism, cclassism, cableism, cethnocentrism c- cCORRECT cANS✔✔discrimination cagainst: csex,
crace, cage, csexual corientation, ceconomic cstatus, cdisability, cand cculture.
What care cthe cfour ctypes cof chuman cservices cworkers? c- cCORRECT cANS✔✔1) cprofessionals c(has cMasters cdegree cand/or
cstate clicense)
2) cparaprofessionals c(community cworkers cwho cmay cor cmay cnot chave ca cbachelor's cdegree)
3) cvolunteers c(anyone cwho cwork cwithout cpay cin can cagency)
4) cinterns c(part cof ceducational cexperience)
What cthe cthree ctype cof cagencies cand corganizations cthat cemploy chuman cservices cworkers? c- cCORRECT cANS✔✔1)
cNonprofit cagencies
2) cPublic cAgencies
3) cPrivate cagencies
These ctype cof cagencies care ccommunity corganizations cfunded cby cdonations, cfundraisers, cand ccharity cwhose cfocus cis
cproviding cservices cand ceffect cprograms crather cthan cfocusing con cmaking ca cprofit. c- cCORRECT cANS✔✔Nonprofit cAgencies
These ctype cof cagencies care corganizations cthat care cnot cfunded cby cmunicipal, cstate, cor cfederal cgovernment cprograms. c-
cCORRECT cANS✔✔Private cAgencies
These cagencies care cgovernment crun cor cfunded.
Examples: cThe cDepartment cof cSocial cservices cand cWelfare c- cCORRECT cANS✔✔Public cAgencies
These care cindividuals cor cfamilies cwith ca cvariety cof cneeds cwho cseek cassistance cfrom chuman cservices. cSuch cclients crequire
cworkers cto cbe cknowledgeable cand ccompetent cin cmany careas cand cto cpractice ca cgeneralist capproach. c- cCORRECT
cANS✔✔Multineeds cclients
A c_______ cis ca ctheory cor capproach cthat cis cused cto cunderstand ca csituation cor cto chelp cwork cthrough ca cproblem. c-
cCORRECT cANS✔✔model
Reasons cto cchoose ca ccareer cin chuman cservices... c- cCORRECT cANS✔✔1) cGain csense cof cpride cfor ccontributing cto cthe cwell-
being cof cothers.
2) cAllow cfor cautonomy cand cvaried cjob cduties.
3) cConduct cbusiness cduring cthe ctraditional chours cof c9 ca.m. cto c5 cp.m.
4) cFlexible cscheduling
Reasons cnot cto cchoose ca ccareer cin chuman cservices... c- cCORRECT cANS✔✔1) cMake ca cmillion cdollars
2) cNot cjust can ceasy cdegree cthat canyone ccan cobtain
3) cClasses care cboth cacademically cand cemotionally cdifficult
4) cMust cbe ccommitted cto congoing cself-development cand cself-examinations
Early chuman creactions cto chuman cneeds cthat cwere coutside cthe cnorm cincluded ccharity, cpunishment, cand c___________. c-
cCORRECT cANS✔✔abandonment
This cwas ca cbelief cheld cby cearly ccivilizations cthat cspirits cinhabited cinanimate cobjects cand csometimes ca cperson's cbrain. c-
cCORRECT cANS✔✔animism
This cwas ctechnique cused cto crid ca cperson cof cevil cspirits, cin cwhich ca chole cwas cdrilled cinto cthe cskull cof cthe caffected cperson
cto crelease cevil cspirits. c- cCORRECT cANS✔✔trepanning/trephining
In cthe c1930s cand c1940s cthis ctechnique cwas cperformed cby cusing can cice cpick cthrough ca cslot cabove cthe ceye cinto cthe cbrain
cto cexcise cthe cfrontal clobe c-the cpart cof cthe cbrain ctheorized cto ccontrol caggressive cand cviolent cbehaviors. c- cCORRECT
cANS✔✔Lobotomy
The cGreeks cin c600 cB.C. cwere cinfluenced cthis cGreek cphilosopher cwho cbelieved cthat chuman cdiseases cincluding cdeviant
cbehaviors, cresulted cfrom can cimbalance cin cfour cbodily cfluids creferred cto cas c"humors". c- cCORRECT cANS✔✔Hippocrates
The cbasis cof ccriminal claw cin cearly ccivilizations cwas cmost clikely cbased con cthe cSemitic claw cof c"an ceye cfor can ceye" cand cthe
cearliest clegal cknown cas cthe cCode cof c____________. c- cCORRECT cANS✔✔Hammurabi
In c1601, cQueen cElizabeth cof cEngland ccreated cthese cthe c_____________ c_____ cLaws cthat cauthorized cthe cBritish
cgovernment cto cprovide cfor cthe cneeds cof cpeople cwho cwere cunable cto ccare cfor cthemselves, csuch cas cchildren, cthe cdisabled,
cand cthe cpoor. c- cCORRECT cANS✔✔Elizabethan cPoor
This cwas cthe c1st casylum cfor cthe cmentally cill, ccriminally cinsane, cand cmentally cretarded. cThe cinstitution cwas cbuilt cin cLondon
cduring c1247. c- cCORRECT cANS✔✔Bedlam
CORRECT ANSWERS
What care chuman cservices? c- cCORRECT cANS✔✔Activities cthat cfocus con chelping cpeople cmeet ctheir cemotional,
cpsychological, csocial, cand cbehavioral cneeds.
Maslow's cHierarchy cof cNeeds c- cCORRECT cANS✔✔Self-Actualization: cachieving cone's cfull cpotential, cincluding ccreative
cactivities.
Esteem cNeeds: cprestige cand cfeeling cof caccomplishment.
Belonginess cand clove cneeds: cintimate crelationships, cfriends.
Saftey cNeeds: csecurity, csafety.
Physiological cneeds: cfood, cwater, cwarmth, crest.
When cdid chuman cservices cfirst cbegin cand cwho cestablished cthem?? c- cCORRECT cANS✔✔Franklin cD. cRoosevelt cestablished
cthe cDepartment cof cHuman cServices cwithin cthe cfederal cgovernment cin cthe c1930s, cduring cthe cGreat cDepression, cto cassist
cpeople cwho cere cdown con ctheir cluck.
In cwhat cyears cwere chuman cservices cdemanded cby cthe cpeople cto chave chuman cneeds cmet? c- cCORRECT cANS✔✔During
cthe c1960s cand c1970s.
What cis cthe cmultidisciplinary cteam capproach? c- cCORRECT cANS✔✔is can capproach cwhen cseveral cdifferent chuman cservice
cworkers chelping cone cclient cwith cmultiple cproblems.
For cexample: ca cclient cmay cneed cassistance cwith cmore cthan cone cservice csuch cas chelp cwith csubstance cabuse, chousing,
cfood cstamps, cetc.
What care cthe cthree capproaches chuman cservices cuse cto chelping cpeople cwith cvarious cneeds? c- cCORRECT cANS✔✔1)
cMultidisciplinary capproach
2) cHolistic capproach
3) cEclectic capproach
This capproach cconsiders cclients cin ctheir centirety, cincluding ctheir cbiological, cpsychological, cand csocial cneeds. c(mind, cbody,
cand cculture) c- cCORRECT cANS✔✔The cHolistic cApproach
This capproach cuses ca cvariety cof ctheoretical cmodels cand cinterventions cto cdeal ceffectively cwith cclients. c(using ca cvariety cof
ctheories cand cstrategies) c- cCORRECT cANS✔✔The cEclectic cApproach
What cmodel cuses ca cvariety cof ctheoretical cmodels cand cinterventions cto cassist cclients? c- cCORRECT cANS✔✔Generalist
chuman cservices cmodel
Putting cthe cknowledge cof cthese cmany cand cvaried capproaches cto cuse ccan chelp chuman cservices cworkers csuccessfully chelp
ctheir c________ cdeal cwith ctheir cvarious cproblems. c- cCORRECT cANS✔✔clients
These care cservices cprovided cto chelp cpeople cwith cvarious cneeds cto clive cbetter clives. c- cCORRECT cANS✔✔Human cServices
What cis ca chuman cservices cworker? c- cCORRECT cANS✔✔Any cperson cemployed cby cor cvolunteering cin ca chuman cservices
cagency.
What cis cthe ctheoretical cmodel cfor cunderstanding cwhat ccauses cdeviance cthat cincludes cphysiological, cpsychological, cand
csociological ctheories? c- cCORRECT cANS✔✔The cBio-psychosocial cModel
What cdoes c"bias" cmean? c- cCORRECT cANS✔✔preconceived cpoint cof cview
Disparity c- cCORRECT cANS✔✔imbalance: cpeople care ctreated cunequally
, Prejudice c- cCORRECT cANS✔✔emotional cand cattitudinal ccomponent cof cgroup cantagonism
Discrimination c- cCORRECT cANS✔✔behavioral ccomponent cof cgroup cantagonism
Stereotypes c- cCORRECT cANS✔✔generalized cbeliefs cabout cthe ccharacteristics cof ca cgroups' cmembers
Sexism, cracism, cageism, cheterosexism, cclassism, cableism, cethnocentrism c- cCORRECT cANS✔✔discrimination cagainst: csex,
crace, cage, csexual corientation, ceconomic cstatus, cdisability, cand cculture.
What care cthe cfour ctypes cof chuman cservices cworkers? c- cCORRECT cANS✔✔1) cprofessionals c(has cMasters cdegree cand/or
cstate clicense)
2) cparaprofessionals c(community cworkers cwho cmay cor cmay cnot chave ca cbachelor's cdegree)
3) cvolunteers c(anyone cwho cwork cwithout cpay cin can cagency)
4) cinterns c(part cof ceducational cexperience)
What cthe cthree ctype cof cagencies cand corganizations cthat cemploy chuman cservices cworkers? c- cCORRECT cANS✔✔1)
cNonprofit cagencies
2) cPublic cAgencies
3) cPrivate cagencies
These ctype cof cagencies care ccommunity corganizations cfunded cby cdonations, cfundraisers, cand ccharity cwhose cfocus cis
cproviding cservices cand ceffect cprograms crather cthan cfocusing con cmaking ca cprofit. c- cCORRECT cANS✔✔Nonprofit cAgencies
These ctype cof cagencies care corganizations cthat care cnot cfunded cby cmunicipal, cstate, cor cfederal cgovernment cprograms. c-
cCORRECT cANS✔✔Private cAgencies
These cagencies care cgovernment crun cor cfunded.
Examples: cThe cDepartment cof cSocial cservices cand cWelfare c- cCORRECT cANS✔✔Public cAgencies
These care cindividuals cor cfamilies cwith ca cvariety cof cneeds cwho cseek cassistance cfrom chuman cservices. cSuch cclients crequire
cworkers cto cbe cknowledgeable cand ccompetent cin cmany careas cand cto cpractice ca cgeneralist capproach. c- cCORRECT
cANS✔✔Multineeds cclients
A c_______ cis ca ctheory cor capproach cthat cis cused cto cunderstand ca csituation cor cto chelp cwork cthrough ca cproblem. c-
cCORRECT cANS✔✔model
Reasons cto cchoose ca ccareer cin chuman cservices... c- cCORRECT cANS✔✔1) cGain csense cof cpride cfor ccontributing cto cthe cwell-
being cof cothers.
2) cAllow cfor cautonomy cand cvaried cjob cduties.
3) cConduct cbusiness cduring cthe ctraditional chours cof c9 ca.m. cto c5 cp.m.
4) cFlexible cscheduling
Reasons cnot cto cchoose ca ccareer cin chuman cservices... c- cCORRECT cANS✔✔1) cMake ca cmillion cdollars
2) cNot cjust can ceasy cdegree cthat canyone ccan cobtain
3) cClasses care cboth cacademically cand cemotionally cdifficult
4) cMust cbe ccommitted cto congoing cself-development cand cself-examinations
Early chuman creactions cto chuman cneeds cthat cwere coutside cthe cnorm cincluded ccharity, cpunishment, cand c___________. c-
cCORRECT cANS✔✔abandonment
This cwas ca cbelief cheld cby cearly ccivilizations cthat cspirits cinhabited cinanimate cobjects cand csometimes ca cperson's cbrain. c-
cCORRECT cANS✔✔animism
This cwas ctechnique cused cto crid ca cperson cof cevil cspirits, cin cwhich ca chole cwas cdrilled cinto cthe cskull cof cthe caffected cperson
cto crelease cevil cspirits. c- cCORRECT cANS✔✔trepanning/trephining
In cthe c1930s cand c1940s cthis ctechnique cwas cperformed cby cusing can cice cpick cthrough ca cslot cabove cthe ceye cinto cthe cbrain
cto cexcise cthe cfrontal clobe c-the cpart cof cthe cbrain ctheorized cto ccontrol caggressive cand cviolent cbehaviors. c- cCORRECT
cANS✔✔Lobotomy
The cGreeks cin c600 cB.C. cwere cinfluenced cthis cGreek cphilosopher cwho cbelieved cthat chuman cdiseases cincluding cdeviant
cbehaviors, cresulted cfrom can cimbalance cin cfour cbodily cfluids creferred cto cas c"humors". c- cCORRECT cANS✔✔Hippocrates
The cbasis cof ccriminal claw cin cearly ccivilizations cwas cmost clikely cbased con cthe cSemitic claw cof c"an ceye cfor can ceye" cand cthe
cearliest clegal cknown cas cthe cCode cof c____________. c- cCORRECT cANS✔✔Hammurabi
In c1601, cQueen cElizabeth cof cEngland ccreated cthese cthe c_____________ c_____ cLaws cthat cauthorized cthe cBritish
cgovernment cto cprovide cfor cthe cneeds cof cpeople cwho cwere cunable cto ccare cfor cthemselves, csuch cas cchildren, cthe cdisabled,
cand cthe cpoor. c- cCORRECT cANS✔✔Elizabethan cPoor
This cwas cthe c1st casylum cfor cthe cmentally cill, ccriminally cinsane, cand cmentally cretarded. cThe cinstitution cwas cbuilt cin cLondon
cduring c1247. c- cCORRECT cANS✔✔Bedlam
