Operations Management by Heizer & Render – Test Bank & Instructor Resources (2025 Edition)

Test Bank For Principles of Operations Management, 8/E 8th
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Edition by Jay Heizer, Barry Render -FALL-
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2021 SOLUTION 100% CORRECT GUARANTEED GRADE
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A+


CHAPTER 1: OPERATIONS AND PRODUCTIVITY
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TRUE/FALSE

1. Somekofkthekoperations-
relatedkactivitieskofkHardkRockkCafékincludekdesigningkmealskandkanalyzingkthemkforkingredientk
costkandklaborkrequirements.
Truek(Globalkcompanykprofile,keasy)

2. ThekproductionkprocesskatkHardkRockkCafékisklimitedktokmealkpreparationkandkservingkcustomers.
Falsek(Globalkcompanykprofile,keasy)

3. Allkorganizations,kincludingkservicekfirmsksuchkaskbankskandkhospitals,khavekakproductionkfunction.
Truek(Whatkiskoperationskmanagement?kmoderate)

4. Operationskmanagementkisktheksetkofkactivitieskthatkcreatekvaluekinkthekformkofkgoodskandkservi
ceskbyktransformingkinputskintokoutputs.
Truek(Whatkiskoperationskmanagement?keasy)

5. Ankexamplekofkak"hidden"kproductionkfunctionkiskmoneyktransferskatkbanks.
Truek(Whatkiskoperationskmanagement?kmoderate)

6. Onekreasonktokstudykoperationskmanagementkisktoklearnkhowkpeoplekorganizekthemselveskf
orkproductivekenterprise.
Truek(WhykstudykOM,keasy)

7. Thekoperationskmanagerkperformskthekmanagementkactivitieskofkplanning,korganizing,kstaffin
g,kleading,kandkcontrollingkofkthekOMkfunction.
Truek(Whatkoperationskmanagerskdo,keasy)

8. "Howkmuchkinventorykofkthiskitemkshouldkwekhave?"kiskwithinkthekcriticalkdecisionkareak
ofkmanagingkquality.
Falsek(Whatkoperationskmanagerskdo,keasy)

9. Inkorderktokhavekakcareerkinkoperationskmanagement,konekmustkhavekakdegreekinkstatistics
korkquantitativekmethods.
Falsek(Whatkoperationskmanagerskdo,keasy)

10. HenrykFordkiskknownkaskthekFatherkofkScientifickManagement.
Falsek(Thekheritagekofkoperationskmanagement,keasy)
1

,11. Shewhart’skcontributionsktokoperationskmanagementkcamek duringkthek ScientifickManagementkEra.




2

, Falsek(Thekheritagekofkoperationskmanagement,keasy)

12. Studentskwantingktokpursuekakcareerkinkoperationskmanagementkwillkfindkmultidisciplina
rykknowledgekbeneficial.
Truek(WherekarekthekOMkjobs?keasy)
13. Customerkinteractionkiskoftenkhighkforkmanufacturingkprocesses,kbutklowkforkservices.
Falsek(Operationskinkthekserviceksector,kmoderate)

14. Productivitykiskmorekdifficultktokimprovekinkthekserviceksector.
Truek(Thekproductivitykchallenge,kmoderate)

15. Manufacturingknowkconstitutesktheklargestkeconomicksectorkink postindustrialksocieties.
Falsek(Operationskinkthekserviceksector,kmoderate)

16. Inkthekpastkhalf-
century,ktheknumberkofkpeoplekemployedkinkmanufacturingkhaskmorekorklesskheldksteady,kbutke
achkmanufacturingkemployeekiskmanufacturingkaboutk20ktimeskaskmuch.
Truek(Operationskinkthekserviceksector,keasy)

17. Akknowledgeksocietykiskonekthatkhaskmigratedkfromkworkkbasedkonkknowledgektokonekbasedk
onkmanualkwork.
Falsek(Thekproductivitykchallenge,keasy)

18. Productivitykiskthektotalkvaluekofkallkinputsktokthektransformationkprocesskdividedkbykthektotalkval
uekofkthekoutputskproduced.
Falsek(Thekproductivitykchallenge,keasy)

19. Measuringkthekimpactkofkakcapitalkacquisitionkonkproductivitykiskankexamplekofkmulti-
factorkproductivity.
Falsek(Thekproductivitykchallenge,kmoderate)

20. Ethicalkandksocialkdilemmaskarisekbecausekstakeholderskofkakbusinesskhavekconflictingkperspectives.
Truek(Ethicskandksocialkresponsibility,keasy)k{AACSB:kEthicalkReasoning}

MULTIPLEkCHOICE
21. AtkHardkRockkCafé,ktaskskthatkreflectkoperationskorkoperationskmanagementkinclude
a. designingkmeals
b. testingkmealsk(recipes)
c. analyzingkmealskforkthekcostkofkingredients
d. preparingkemployeekschedules
e. allkofkthekabove
ek(Globalkcompanykprofile,keasy)

22. AnkoperationsktaskkperformedkatkHardkRockkCafékis
a. borrowingkfundsktokbuildkaknewkrestaurant
b. advertisingkchangeskinkthekrestaurantkmenu
c. calculatingkrestaurantkprofitkandkloss
d. preparingkemployeekschedules
e. allkofkthekabove
dk(Globalkcompanykprofile,kmoderate)
3

, 23. Operationskmanagementkiskapplicable
a. mostlyktokthekserviceksector
b. tokserviceskexclusively
c. mostlyktokthekmanufacturingksector
d. tokallkfirms,kwhetherkmanufacturingkandkservice
e. tokthekmanufacturingksectorkexclusively
dk(Whatkiskoperationskmanagement?kmoderate)

24. Whichkofkthekfollowingkarekthekprimarykfunctionskofkallkorganizations?
a. operations,kmarketing,kandkhumankresources
b. marketing,khumankresources,kandkfinance/accounting
c. sales,kqualitykcontrol,kandkoperations
d. marketing,koperations,kandkfinance/accounting
e. researchkandk development,kfinance/accounting,kandk purchasing
dk(Organizingktokproducekgoodskandkservices,kmoderate)

25. Budgeting,kpayingkthekbills,kandkcollectionkofkfundskarekactivitieskassociatedkwithkthe
a. managementkfunction
b. controlkfunction
c. finance/accountingkfunction
d. production/operationskfunction
e. staffingkfunction
ck(Organizingktokproducekgoodskandkservices,kmoderate)

26. Whichkofkthekfollowingkwouldknotkbekankoperationskfunctionkinkakfast-foodkrestaurant?
a. advertisingkandkpromotion
b. designingktheklayoutkofkthekfacility
c. maintainingkequipment
d. makingkhamburgerskandkfries
e. purchasingkingredients
ak(Organizingktokproducekgoodskandkservices,kmoderate)

27. Thekmarketingkfunction'skmainkconcernkiskwith
a. producingkgoodskorkprovidingkservices
b. procuringkmaterials,ksupplies,kandkequipment
c. buildingkandkmaintainingkakpositivekimage
d. generatingkthekdemandkforkthekorganization'skproductskorkservices
e. securingkmonetarykresources
dk(Organizingktokproducekgoodskandkservices,kmoderate)

28. ReasonsktokstudykOperationskManagementkinclude
a. studyingkwhykpeoplekorganizekthemselveskforkfreekenterprise
b. knowingkhowkgoodskandkserviceskarekconsumed
c. understandingkwhatkhumankresourcekmanagerskdo
d. learningkaboutkakcostlykpartkofkthekenterprise
e. allkofkthekabove
dk(WhykstudykOM?kmoderate)




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